01 Getting Started(7)

• Live Queue Status
• Top Notifications
• Quick Whois Search
• Say NO To Pageloads
• Live Detected Outages
• Free Accounts Inactivity

02 Contact Lists(40)

• SMS Credits
• Phone call notifications
• Server Monitoring Resource Usage Webhook Notifications
• Do Not Disturb Schedule
• Uptime Monitoring Webhook Notifications
• How to group HetrixTools notifications using ilert

03 Blacklist Monitor(62)

• 03.01 RBL Info(15)

• Select multiple monitors at once with SHIFT+Click
• Blacklist Monitor Report
• Enable Blacklist Monitor Plain Text Email Notifications
• Filter Based On RBLs
• Pagination & Monitors/Page
• Maximize Workspace

04 Uptime Monitor(71)

• Pagination & Monitors/Page
• Add a SMTP Monitor
• Domain Expiration Date Appears Incorrect
• Set Domain Expiration Date Manually
• Private/Public Uptime Reports
• Filter Uptime Monitors Based on Current Warning Status

05 Server Monitor(43)

• Install the PHP version of the Server Monitoring Agent (on DirectAdmin)
• Install the HetrixTools Server Monitor Agent
• Debug Mode – Linux Agent
• HDD/SSD/NVMe Drive Health Monitor
• Change the Server Resource Usage Warnings for multiple Uptime Monitors at once
• Reboot Required Warning

06 Status Pages (Bulk Reports)(14)

• Categories
• Add an announcement to your Status Page
• Protect your Status Page with a Password
• How to create a beautiful Uptime Status page
• Create Status Page
• Remove monitors from a Status Page

07 Billing(24)

• Upgrade your plan
• Turn on/off automatic payments
• Placing A New Order
• Add a new Payment Method
• How to receive Billing emails on a different address
• Creating and Canceling Stripe Subscriptions

08 White Label(11)

• SSL Error Accessing White Label Report
• How to set up a White Label Domain or Subdomain
• Add A White Label Domain Name
• Partial/Full White Label
• Fixed Header
• Configure DNS settings for your White Label Domain

09 Support(10)

• Live Chat
• We Need Your Feedback
• In-House Support
• Viewing Your Tickets
• API Keys Access
• Opening A Ticket

10 Settings(21)

• Blacklist Monitor Color Indicators
• Account Settings
• Timezone
• Inherit Password Protection
• Activity Log
• Dark Mode

11 Affiliate Program(6)

• Affiliate Program Overview
• Affiliate Dashboard
• Earnings Calculator
• Earn Extra Monitors By Referring New Users
• Withdraw Earnings
• What Affiliate Program Is This?

12 F.A.Q.(40)

• Where can I see my Package Limits?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• Do you offer blacklist delisting assistance?
• How many uptime monitoring locations should I select?
• How can I remove or edit the label of multiple monitors at once?
• Why did HetrixTools blacklist my Domain or IP address?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Filter Based On RBL
• Adding your IPs to Microsoft Outlook SNDS
• How to track your uptime using HetrixTools
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• How to set up Keyword Monitoring
• How to use Quick PING

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• v2 List Blacklist Monitors
• v1 Get Server Agent ID (SID)
• API Explorer
• API – Add Blacklist Monitor
• Blacklist Check Credits (also known as API Checks)
• API – Delete Uptime Monitor

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• UCEPROTECT-Level3
• v0.9.57 – Changelog
• v0.9.65 – Changelog
• v0.9.20 Beta – Blacklist Monitor Color Indicators / Show Only Changes
• v0.8.6 Beta
• v0.9.18 Beta – Edit Label / Group Set Label / Group Change Contact List

17 Common Errors(8)

• Error 0: Name or service not known
• Error 0: keyword not found
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:0A000102:SSL routines::unsupported protocol