FAQs

Typically you will have 20-30 minutes with the GP which allows time for you to discuss your concerns and symptoms without feeling rushed. If there are multiple issues to be discussed please inform us when you make your appointment and we can potentially extend this time. It will also enable the GP to gather the information they need, including details of your previous medical history together with any relevant lifestyle or family issues. At the end of your appointment you will receive an outcome letter which will confirm the main points of the discussion and any diagnosis and recommended next steps.

Initial consultations for certain services such as Audiology or Minor Surgery may take up to 45 minutes due to the requirement to perform some tests as part of the consultation itself.

In addition to the consultation with the GP or Practitioner, your appointment will also include where appropriate:
Certain tests that are performed as part of specific treatment consults (Audiology)

If you need medication the Practitioner will write a private prescription. (Please note that if a private prescription is given to you, you will have to pay for the medication when you present this at a pharmacy)

If your condition or diagnosis suggests that you will need to see a specialist consultant your GP or Practitioner will providing a referral to an appropriate Consultant as soon as practically possible after you consultation.

If you need imaging tests these will be noted and a referral letter for scans or X-rays will be issued to the appropriate provider.

You may also need other tests such as blood tests, urine tests, swabs etc. The necessary sample may be collected during the consultation or you will be provided with specimen collection bottles or swabs to take away and return.

You will be provided with an outcome letter detailing all of this, together with a copy to share with your NHS GP.

Any further investigations which you may require during or after your appointment, such as blood tests, scans, ECGs etc are not included in the cost of your appointment. Before any such tests are completed the GP will discuss with you why they think these tests are necessary and the costs associated with them.

Repeat prescriptions, except where Doc Plus practitioners have initiated treatment, or (exceptionally) in an emergency.

Ongoing monitoring of long-term conditions where the NHS might be the more appropriate provider of this chronic disease management service.

We do not routinely issue ‘sick’ notes for conditions that Doc Plus GPs are not currently treating.

We cannot offer a service for medical emergencies. If you think you have a medical emergency dial 111 or 999

We offer a wide range of services which are listed in the “Services” section of this website. The rule of thumb is that if you have a condition you would normally go to your NHS GP to discuss then we would also be happy to see you.

We also offer some extended services you might not find in a GP Surgery.

Full Audiology Service – Including fitting of Hearing Aids

Injectable Services – Both for medical conditions and aesthetics

Ultrasound Scanning – Medical and Antenatal

If you have any medical conditions or concerns that you do not see mentioned on our site please call our clinic, we may be able to see you or signpost you to another service or provider who can help.