FAQ

General Questions

Yes, we provide removal and disposal services for old doors when you purchase a new one from us.
After the measurement and deposit are made, the installation usually takes around 2.5 weeks, depending on the door type and customization options.
We accept various payment methods, including PayNow and Bank Transfers.

Gates

We offer a wide range of gates, including:

  • Mild Steel Gates (durable and customizable)
  • Laser-Cut Design Gates (modern and stylish)
  • Laminate Gate
  • Privacy Gate
  • Tempered Glass Gates (elegant and contemporary)
Powder coating provides a more durable, scratch-resistant, and weatherproof finish compared to spray paint. It also offers better adhesion, prevents rust, and lasts longer with minimal maintenance.

Yes, you can choose from a wide variety of colors, patterns, and designs to match your home’s aesthetic.

Doors

Yes, we provide HDB-approved fire-rated doors suitable for homes and commercial properties and have a fire-resistance rating of at least 30 minutes.
  • Fire-rated doors are required for flats with a fire exit leading to the corridor.
  • The door must be at least 3 feet (91 cm) wide for standard HDB flats.
  • Any main door replacement must comply with SCDF fire safety guidelines.

Laminate bedroom doors are durable and modern and come in various colors.

  • PVC: Affordable and waterproof, ideal for HDB toilets.
  • Aluminum bi-fold: Rust-resistant and space-saving.
  • Glass (Frosted/Clear): Modern and sleek, requires more maintenance.

Yes, our PVC and aluminum toilet doors are fully waterproof and resistant to humidity, making them ideal for Singapore’s climate.

Barn sliding doors are versatile and can be installed in:

  • Bedrooms
  • Living rooms
  • Kitchens
  • Bathrooms (with moisture-resistant materials)
  • Walk-in closets
French doors are also called Double-equal leaf doors. They are a modern choice for bedrooms, bathrooms, or other interiors.

Locks

IT Heim smart locks offer Unlock Features:

  • Face ID recognition
  • Fingerprint
  • Mobile App Control
  • PIN code
  • Card swipe
  • Emergency Key backup
  • Easy Button access
Yes, IT Heim smart locks support dual synchronization, allowing you to unlock both the main door and the gate with a single action.

It depends on the door type. Our smart locks are compatible with most wood, laminate, and metal doors, but installation on certain doors may require modifications.

  • A low battery warning alert will notify you in advance.
  • You can use a backup mechanical key to unlock the door.
  • Allow for emergency power using a power bank with a Type C cable.
  • The lock retains all PIN codes and fingerprint data even after a battery replacement.