FAQ

General Questions

Do you offer the removal and disposal of old doors?

Yes, we provide removal and disposal services for old doors when you purchase a new one from us.

How soon can I receive my door after placing an order?

After the measurement and deposit are made, the installation usually takes around 2.5 weeks, depending on the door type and customization options.

What payment methods do you accept?

We accept various payment methods, including PayNow and Bank Transfers.

Gates

What types of gates do you offer?

We offer a wide range of gates, including:

Mild Steel Gates (durable and customizable)
Laser-Cut Design Gates (modern and stylish)
Laminate Gate
Privacy Gate
Tempered Glass Gates (elegant and contemporary)

What are the advantages of using powder-coated gates instead of spray paint？

Powder coating provides a more durable, scratch-resistant, and weatherproof finish compared to spray paint. It also offers better adhesion, prevents rust, and lasts longer with minimal maintenance.

Can I customize the design and color of my gate?

Yes, you can choose from a wide variety of colors, patterns, and designs to match your home’s aesthetic.

Doors

Do you offer fire-rated main doors?

Yes, we provide HDB-approved fire-rated doors suitable for homes and commercial properties and have a fire-resistance rating of at least 30 minutes.

What are the HDB regulations for main doors?

Fire-rated doors are required for flats with a fire exit leading to the corridor.
The door must be at least 3 feet (91 cm) wide for standard HDB flats.
Any main door replacement must comply with SCDF fire safety guidelines.

What is the best type of door for bedrooms?

Laminate bedroom doors are durable and modern and come in various colors.

What is the best material for toilet doors? (PVC, aluminum, glass, etc.)

PVC: Affordable and waterproof, ideal for HDB toilets.
Aluminum bi-fold: Rust-resistant and space-saving.
Glass (Frosted/Clear): Modern and sleek, requires more maintenance.

Are your toilet doors waterproof?

Yes, our PVC and aluminum toilet doors are fully waterproof and resistant to humidity, making them ideal for Singapore’s climate.

Where can the barn sliding door be installed?

Barn sliding doors are versatile and can be installed in:

Bedrooms
Living rooms
Kitchens
Bathrooms (with moisture-resistant materials)
Walk-in closets

What’s the difference between a French door and a normal door?

French doors are also called Double-equal leaf doors. They are a modern choice for bedrooms, bathrooms, or other interiors.

Locks

What are the features of IT Heim smart locks?

IT Heim smart locks offer Unlock Features:

Face ID recognition
Fingerprint
Mobile App Control
PIN code
Card swipe
Emergency Key backup
Easy Button access

Are the door and gate locks synchronized?

Yes, IT Heim smart locks support dual synchronization, allowing you to unlock both the main door and the gate with a single action.

Do your smart locks work with existing doors?

It depends on the door type. Our smart locks are compatible with most wood, laminate, and metal doors, but installation on certain doors may require modifications.

What happens if the smart lock battery dies?

A low battery warning alert will notify you in advance.
You can use a backup mechanical key to unlock the door.
Allow for emergency power using a power bank with a Type C cable.
The lock retains all PIN codes and fingerprint data even after a battery replacement.

At Niumen, we craft high-quality doors, frames, and smart solutions that blend innovation, durability, and design. With a commitment to precision and excellence, we transform spaces with products that stand the test of time.

About Us

Location

Experience Centre:

Moorgen Showroom

63 Ubi Road 1, #01-48 Oxley Bizhub 1, Singapore 408728

Opening Hours:

Monday – Friday: 10am -7pm

Weekend & PH: 12pm – 6pm