FAQ
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General
What is Digital License Store?
An authorized online shop for genuine software licenses from Microsoft, Bitdefender, Kaspersky, ESET, Veeam, and more — for individuals and businesses across Europe.
Are the licenses genuine and legal?
Yes. All licenses are 100% genuine. We are official resellers sourcing directly from the respective software vendors.
How do I receive my license after purchase?
You'll receive your license key and invoice by email — typically within 10 minutes, and no later than 24 hours.
Can I use my license on multiple devices?
This depends on the specific license. Single-device or multi-device coverage is noted in each product description.
Payment & Security
What payment methods do you accept?
Credit cards, PayPal, and other popular online payment systems. All transactions are secure and encrypted via SSL.
Do you store my payment details?
No. We do not store any payment data. All payments are processed by trusted, secure payment providers.
Do you offer payment terms for businesses?
Yes. We offer flexible payment options and discounts for business customers making bulk purchases. Contact us for a tailored offer.
Delivery & Returns
How long does delivery take?
Usually within 10 minutes. On holidays or weekends it may take up to 2 hours. Maximum delivery time is 24 hours.
Can I cancel my order or get a refund?
Since we sell digital products, refunds are generally not available once the license key has been delivered. Please review your order carefully before purchase.
What if my license doesn't work or is invalid?
Contact our support team. We'll provide a replacement license or resolve the issue. In exceptional cases, a refund may be offered.
I haven't received my license — what should I do?
Check your spam folder first. If it's not there after 24 hours, contact us at [email protected] and we'll assist you right away.
License Details
Can I transfer a license to another PC?
Many licenses (including Microsoft) can be transferred to a new device, provided they are only used on one device at a time.
Is the software compatible with my OS?
Compatibility is listed in the product description. If unsure, contact us before purchasing.
Can I extend my license after it expires?
Yes, we offer renewal options for certain products. Check the product page or contact us for more information.
Will I receive updates and support?
Yes. As long as your license is valid, you'll receive updates and security patches directly from the software manufacturers.
Can I use the software in other countries?
Most licenses are globally valid. However, some regional restrictions may apply depending on the manufacturer's policy.
Business & Resellers
Do you offer bulk discounts for businesses?
Yes. We offer special pricing for businesses purchasing multiple licenses. Contact us for a tailored offer.
Can I become a reseller?
Yes. We offer reseller programs with exclusive pricing and support. Contact us to learn more about the terms and conditions.
Do you offer promotions or discounts?
Yes. We regularly run promotions on selected products. Sign up for our newsletter to stay updated on the latest deals.
Legal
Are your products legally compliant?
Yes. Our licenses comply with EU regulations and the ECJ ruling on software resale (C-128/11, July 3, 2012) — confirming that licenses can be resold legally.
What are my legal obligations as a buyer?
You must use the software according to its license agreement. Misuse or unauthorized resale of a license can result in legal consequences.
What are the benefits of your brand partnerships?
Our partnerships with Microsoft, Bitdefender, Kaspersky, ESET, Veeam, and Panda guarantee original, licensed software — plus access to exclusive offers and pricing.