Find quick answers to common questions about our marketing templates, website templates, and services. FAQs cover downloading your files to customizing your design, and what you need to know before and after purchase — so you can create, launch, and market your business with confidence using Digital Diva Design resources.
Before You Buy
Do I need design experience to use your templates?
Not at all. All templates are beginner-friendly and come with clear instructions. You can customize text, colors, and images directly in Canva or Elementor. No design background required.
What platforms do your templates work with?
Can I use your templates for my clients?
Yes, if you’re a designer or marketer, you can use them for one client project. For multiple clients, please purchase an additional license or contact us about extended use.
Do I need Elementor Pro?
Some Elementor website templates require Elementor Pro for full functionality (widgets and theme builder). Each listing clearly notes if Elementor Pro is needed.
Digital Downloads
What platform are your website templates built for?
Our website templates are designed with Canva and the Elementor page builder for WordPress. These tools offer extensive customization options and ease of use suitable for beginners.
Do you offer refunds on digital products?
Due to the digital nature of our products, all sales are final. Please see our Refund and Returns Policy. However, if you experience an issue with your download or need guidance, please reach out to me.
Do you offer support after purchase?
Yes. Each product includes instructions or setup guides. If you need additional help, feel free to contact me at hello@digtialdivadesign. I’m committed to helping you make the most of your purchase.
Do you offer custom design services?
I no longer offer standalone custom design work. However, the templates and resources offered the shop are organized by category for easy browsing. You’ll find tools for branding, content, websites, and more.
After Purchase and Setup
How do I access my purchase after checkout?
Can I customize everything in the template?
Yes. Fonts, colors, text, and images are all editable. Some elements are locked only to preserve structure and ease of use.
What if I break my template while editing?
No worries. Just re-download your original files from your My Account page. You can start fresh anytime.
Do you offer theme installation or setup help?
At this time, I don’t offer theme installation services. But I provide detailed set up documentation with each website template purchase and links to official documentation.
Orders and Refunds
Do you offer refunds or exchanges?
Because all products are digital and instantly accessible, refunds are not available. Please read each product description carefully before purchase. Also, see our Refund and Returns Policy.
My payment didn’t go through. What should I do?
Branding and Marketing Support
I’m new to digital marketing. Where should I start?
Our 30-Day Digital Marketing Roadmap is a great beginner resource. It walks you through daily actions to start promoting your business with clarity and consistency.
Can I hire you to customize my template or website?
Do you offer bundle discounts or promo codes?
We occasionally run seasonal sales or promotions. Join our free newsletter for exclusive offers and early access to new products.