Need Help?
Most of the hair is saved by carefully following the Getting Started tutorial. If you run into any difficulties, for a quick resolution first refer to the Troubleshooting Guide.
You can find further help, including specifics of different transceivers, cables and software combinations in the Digirig Forum. Browse the forum tags to quickly narrow down to the most relevant posts. If submitting a new question, describe the results you received from the troubleshooting steps.
Digirig’s Youtube channel has troubleshooting videos for different areas of concern:
- Installing serial driver
- Troubleshooting PTT
- Troubleshooting audio
- Troubleshooting serial
- VaraFM configuration
If you are submitting a technical support request in email or the community forum, please specify at what point in the setup process your results differed from what is described in the setup tutorial, what troubleshooting you attempted and what results you got. Also include the model of your radio, the cables and Digirig configuration you ordered, operation system and the digital modes software you are attempting to configure.
SHIPPING CONFIRMATION: The Digirig store sends a confirmation email when your order is received and a separate email with tracking information when your order ships. If you have not received the shipping confirmation or if the tracking does not show the shipment in possession of the carrier within a week, please reach out using the form below.
BACKORDERS: Backordered items will hold the rest of the order until all items are back in stock. Please place a separate order for in-stock items if you wish to split the shipments.
PARCEL STATUS: Once the order is in possession of the shipping carrier, the only information available to Digirig is the same tracking number provided in the shipment confirmation email. There is no additional “looking into it” available to the sender, and the typical response within the normal shipping timeframe will be an email reiterating this and thanking you for your patience.
LOST IN TRANSIT: If tracking events stop or the package takes an unusual route, please allow sufficient time for the issue to resolve before reaching out: one week for domestic orders and one month for international orders. Some shipments (especially economy international) may be transferred between multiple carriers or spend days in ports and customs. Please check the tracking page for additional IDs that may be assigned, try the tracking code on your domestic mail carrier’s website, or use universal tracking services.