DigiHelp 2014.12

DigiHelp by DigiHelp is a modern help desk and customer support platform that unifies email, chat, and a knowledge base so your team can resolve issues faster and keep customers happy. With an intuitive interface and powerful automation, DigiHelp helps you scale support without sacrificing quality.

Key features:

• Unified inbox: Manage email, chat, and social messages in one place with collision detection, internal notes, and @mentions.
• Smart ticketing: Use priorities, tags, custom fields, SLAs, and time tracking to keep work organized and on schedule.
• AI assistance: Enable optional AI features for suggested replies, auto-summaries, and intent-based routing.
• Self-service: Publish a branded knowledge base with categories and search; automatically suggest articles to deflect repetitive questions.
• Live chat and messaging: Add an embeddable widget for real-time support, proactive prompts, and offline message capture.
• Automation: Create rules, macros, triggers, and escalations; honor business hours to set expectations.
• Reporting and analytics: Track CSAT, SLA performance, volume trends, and agent productivity with clear dashboards.
• Integrations and extensibility: Connect with popular CRM, ecommerce, and collaboration tools; build custom workflows with REST API and webhooks.
• Security and control: Use role-based permissions, SSO options, audit logs, and encryption in transit and at rest.
• Customization: Apply your branding and use a mobile-friendly agent console for support on the go.

Who it’s for:

• Customer support and success teams that need to centralize channels and scale efficiently.
• IT and internal service desks that require clear SLAs and faster resolutions.
• Product teams that want real-time feedback to improve user experience.

Why choose DigiHelp:

• Faster responses, fewer repetitive tickets, and better visibility into customer needs.
• Easy to set up and adopt—most teams can get up and running quickly, with helpful onboarding guides and responsive support.

Getting started:
Create your workspace, connect your support email and chat widget, import existing tickets, and publish your first knowledge base article. DigiHelp offers resources and assistance to help you every step of the way.

Developer: DigiHelp

DigiHelp is developed by DigiHelp and is used by 109 users of Software Informer. The most popular versions of this product among our users are: 2014.12.31, 2015.0, 2015.04.11, 2015.04.13 and 2015.06.14.