ResolveAI2

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  projectsetting2

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  issuepanel

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  projectsetting1

Atlassian Forge Hackathon 2024 Submission

Overview

ResolveAI2 Support Assistant is an innovative Forge application designed to revolutionize customer support workflows by seamlessly integrating AI-powered intelligence with Atlassian's Jira and Confluence platforms.

Problem We Solve

Customer support teams often struggle with:

• Inconsistent response quality
• Time-consuming ticket resolution
• Inefficient knowledge management
• Lack of intelligent automation

Core Features

1. Intelligent Ticket Handling

   • Automatic Jira ticket creation from emails
   • AI-powered draft response generation
   • Contextual support using Confluence knowledge base

2. Advanced Configuration

   • Customizable settings for:
     • Default ticket assignees
     • API integrations
     • AI response parameters
   • Secure credential management
     • Token and API key storage
     • Input masking for sensitive information

3. Knowledge Management

   • Dynamic Confluence page selection
   • Intelligent content processing
     • HTML tag removal
     • Content validation
     • Vector indexing
   • Real-time knowledge base synchronization

Technical Architecture

• Platform: Atlassian Forge
• Languages: JavaScript/TypeScript
• Integrations:
  • Jira REST API
  • Confluence API
  • Cloudflare Workers
  • Cloudflare Vectorize
  • TogetherAI (meta-llama/Llama-3.3-70B-Instruct-Turbo)
  • Configurable AI APIs

Unique Innovation

The app transforms support workflows by:

• Leveraging AI for intelligent response generation
• Creating a dynamic, self-updating knowledge base
• Providing granular control and customization
• Ensuring security and performance

Development Challenges

• Complex multi-platform integration
• Secure credential management
• Real-time content processing
• Vector-based knowledge retrieval

Future Potential

ResolveAI2 Support Assistant demonstrates how AI and intelligent automation can:

• Reduce support team workload
• Improve response consistency
• Enable knowledge preservation
• Enhance overall customer experience

Built With

• bge-base-en-v1.5
• cloudflare
• cloudflare-ai
• cloudflare-vectorize
• forge
• meta-llama/llama-3.3-70b-instruct-turbo
• together-ai