ResolveAI2 is a Forge app that revolutionizes customer support by integrating AI-powered intelligence with Jira and Confluence.

Inspiration

In the fast-paced world of customer support, teams often struggle with inconsistent responses, time-consuming ticket resolution, and a lack of centralized knowledge. ResolveAI2 was born from the vision of transforming support workflows by leveraging AI, the Atlassian ecosystem, and intelligent knowledge management.

What It Does

ResolveAI2 streamlines support by:

• Automatically creating Jira tickets from emails.
• Generating AI-powered draft responses.
• Utilizing Confluence as a dynamic knowledge base.
• Providing a comprehensive, configurable support automation solution.

Technical Journey

• Complex Integration: Bridging Jira, Confluence, and external AI services while implementing secure credential management.
• Intelligent Page Content Management: Dynamically fetching, cleaning, validating, and storing Confluence page content. The app intelligently tracks changes (updated, inserted, deleted) and updates the vector index accordingly.
• Vector-based Knowledge Retrieval: Implementing efficient vector indexing and retrieval using Cloudflare Workers.
• Securely storing and masking sensitive API tokens.
• Developing a flexible AI response generation system.

Learning Highlights

• Deep dive into Atlassian Forge platform capabilities.
• Advanced API integration techniques.
• Implementing secure, scalable cloud-based solutions.
• Designing intuitive user interfaces for complex workflows.

How We Built It

• Frontend: Forge UI for settings and issue panel.
• Backend: Forge API for Jira and Confluence integration.
• AI Integration: Cloudflare Workers for vector indexing.
• Security: Encrypted storage and input masking.

Key Technical Innovations

• Dynamic Confluence page selection and content management.
• Vector-based knowledge retrieval.
• Configurable AI response generation.
• Secure credential management.

• Languages & Frameworks: JavaScript/TypeScript, Atlassian Forge
• Frontend: Forge UI
• Backend: Forge API
• Cloud Services: Cloudflare Workers (Vector Database)
• APIs & Services: Atlassian Jira REST API, Atlassian Confluence API, Cloudflare API, Together AI API (meta-llama/Llama-3.3-70B-Instruct-Turbo)
• Key Technologies: Vector Indexing, AI-powered Response Generation, Secure Credential Management, Cross-Platform Integration
• Development Tools: Atlassian Developer Console, Forge CLI, JavaScript Development Environment