List error codes

Error code

Description

000

Success

100

Invalid OTP (One time password).

101

OTP (One time password) has timed out. Please try again.

102

Transaction needs to be verified

103

Your session has expired. Please try again.

104

Expired session gate

105

Transaction is cancelled

106

Customer cancel gate

107

PIN Tries Exceeded, Capture

108

Transaction declined based on your payment settings for the profile.

200

Invalid card/account number

201

Locked card

202

Transaction declined due to expired card

203

Restricted card

204

You have not been registered for online payment service. Please contact your bank.

205

Inactive card or card not authorized for card-not-present transactions.

206

Your card or account is not eligible to make payment. Please contact your bank for information.

207

Invalid cardholder name.

208

Invalid Card Verification Number (CVN)

209

Invalid date

210

Insufficient fund to make payment.

211

Invalid account

212

Locked account

213

Issuing bank unavailable

214

The customer’s bank has declined the transaction as it does not allow transactions originating through mail /telephone, fax, email or Internet orders.

215

Check 3DS Enrollment: Invalid Request

216

The Card Has Reached The Credit Limit.

217

Card Type Is Invalid

218

The your bank has declined the transaction as the account type selected is not valid for this credit card number.

219

The card type is not accepted by the payment bank.

220

The your bank has declined the transaction as it will exceed the your card limit.

221

Transaction not found

222

Unknown error. Please contact 9Pay via hotline 1900 88 68 32 (8h - 18h from Monday to Friday) for support.

223

Unknow error. Please contact bank for support

224

Transaction failed

225

Invalid phone number

300

Transaction is declined. Transaction value exceeds limit allowed.

301

Transaction is declined. Transaction value exceeds limit set by your bank.

302

Transaction Below Limit Issuer

303

Transaction Below Limit Paygate

304

Transaction exceeds limit set by your bank.

305

Invalid Format Amount

306

Merchant Order Id Duplicate

307

Invalid Order Id

308

Invalid Merchant Paygate

309

Invalid Merchant Issuer

310

Invalid Id Transaction Issuer

311

Duplicate Transaction

312

Checksum Error

313

Invalid Signature

314

Invalid Request

315

Authentication failed. Please contact your bank or pay with another card

316

Token Not Found

317

Invalid Token

318

One Or More Fields In The Request Contain Invalid Data

319

Please contact your bank or merchant for more information.

320

Your bank cannot be connected.

321

Card Issuing Bank System Error

322

Bank System Maintenance

323

OTP has been verified. Wait for pay.

324

Please contact your bank and merchant for information.

325

The system is under maintenance, please come back later

326

Daily transaction number exceeded limit

340

Issuer res code duplicated

400

The your bank has indicated there is a problem with the credit card number. You should contact your bank.

401

The your bank has declined this transaction as the credit card appears to be fraudulent.

402

The your bank has declined the transaction as the card is suspected to be counterfeit

403

Stolen Or Lost Card

404

Declined because it did not pass the Address Verification System (AVS) check.

405

The your bank has declined the transaction as the credit card has failed a security check. Please try again or use an alternate credit card or reach out to the bank to determine the reason

406

The your bank has declined the transaction.

407

General decline by the bank.

408

Only A Partial Amount Was Approved.

409

The Issuing Bank Has Questions About The Request

410

Account Frozen.

411

There Is A Problem With The Information In Your Account.

412

The transaction needs to be reviewed before continuing to pay

413

Account balance is insufficient

414

Card is not supported. Please pay with another card.

415

Transaction is rejected by issuer

999

Processing

416

The transaction was rejected due to not meeting the payment regulations

600

Create account bank VA success

602

Update account bank VA success

001

Account bank VA exist

109

The authorization request was approved by the issuing bank but declined based on your legacy Smart Authorization settings.

226

No Credit Account

227

No Card Record

228

The Card Type Sent Is Invalid Or Does Not Correlate With The Payment Card Number.

229

No Savings Account

230

No Universal Account

231

No Investment Account

329

Unable To Locate Record On File

330

Format Error

331

Card Issuing Bank System Error

332

Unacceptable Transaction Fee

333

Card Issuing Bank System Error

334

Card Issuing Bank System Error

335

Card Issuing Bank System Error

336

Bank system failure

337

Re-Enter Last Transaction

328

System Error Bank

428

Refer To Issuer

429

No Action Taken

430

Suspected Fraud

421

Pick Up Card

422

Card Acceptor, Contact Acquirer, Retain Card

423

Restricted Card, Retain Card

424

Contact Acquirer Security Department, Retain Card

425

General Decline Of The Card. No Other Information Was Provided By The Issuing Bank.

426

The your bank has declined the transaction

427

The your bank has declined the transaction

417

The transaction was rejected due to not meeting the payment regulations

418

The transaction was rejected due to not meeting the payment regulations

419

The transaction was rejected due to not meeting the payment regulations

420

The transaction was rejected due to not meeting the payment regulations

500

Reject by operation system

501

Transaction data for refund missing

502

Transaction data for refund invalid

503

Transaction amount for refund invalid

504

Original transaction for refund not found.

505

Duplicate refund transaction

506

Refund time out

507

Original transaction of refund not successful

508

Other refund error

005

Account bank VA no exist

006

Receive success

232

Authentication failed. Please contact your card issuer for support

702

Error when create transaction

701

Payment expired transaction

703

Error when update order

431

The balance in the Merchant account is not enough to make the transaction

1001

Account not found

1002

Invalid verify information

1003

Transaction information not found

1004

Invalid bank account

432

The transaction was rejected due to not meeting the payment regulations

1005

Service has not been activated. Please contact 9Pay via hotline 1900 88 68 32 (8h - 18h from Monday to Friday) for support.

338

Authentication was cancelled

1006

Bank information not found

1007

Payment allowed limit has been exceeded (from 1 VND to 2,000,000,000 VND)

1008

Invalid account name

704

Length of 'invoice_no" exceeds maximum value 30

339

Card information has not been verified

1009

Service temporarily interrupted

327

Card/Account is not allowed for payment

1010

Bank is under maintenance

1011

Bank transfer service temporarily suspended.Please choose another payment method

1012

Beneficiary is invalid

433

The transaction was rejected due to not meeting the payment regulations

434

The transaction was rejected due to not meeting the payment regulations

601

Order cancel

435

The transaction is refused due to invalid card data. Please check again.

436

The transaction is refused due to a policy reason. Please use an alternate credit card.

437

The transaction is refused because the card issuer suspects this payment to be fraudulent. Please use an alternate credit card.

440

The transaction has already been settled

441

The transaction has already been settled or reversed

442

The authorization has already been reversed

443

Missing authorization

439

The transaction has already been reversed

666

Invalid request

610

Invalid data

611

This transaction cannot be processed because the request id is duplicated

612

Previous step has not been executed successfully

613

Duplicate step information

614

Invalid amount

615

Not find valid order

616

No step information exist

617

Not detail transaction exist

618

Insert or update fail

619

System error

620

Invalid card number

609

The previous step has expired

233

The transaction was rejected due to not meeting the payment regulations

234

Invalid merchant configuration

509

Not allow partial refund

341

Need to authenticate cardholder

510

Exceeded the amount to be refunded

438

Payment account failed or declined

700

Transaction canceled by user

800

Request for Cancellation of Installment needs “Pending approval”

801

Cancellation of installment failed, rejected from Bank

511

The previous request has not been approved

512

Requested amount exceeds transaction amount

513

The amount you want to refund cannot be left blank for transactions with a fee-bearing MC

514

The installment conversion fee has been refunded