Dell Customer Connect

Dell Customer Connect by Dell Inc.

Dell Customer Connect is a lightweight utility for Dell PCs that helps improve Dell products and services by enabling optional customer feedback and usage insights. It provides a simple way to receive relevant communications from Dell—such as short surveys, tips, and support messages—and gives you clear controls over whether and how you participate.

Key features:

• Optional participation with straightforward opt-in/opt-out controls
• Short in-app surveys to share feedback with Dell
• Contextual tips and support communications tailored to your device
• Designed to run quietly in the background with minimal impact on performance
• Integrates with other Dell support tools to enhance the overall service experience

Privacy and control:

• You can opt in or opt out at any time in the app settings or by uninstalling the application
• Information collected, if you choose to participate, may include device details (such as model and service tag), operating system version, application interaction patterns, and basic diagnostics or crash data
• Personal files and content are not collected
• Data handling and use are governed by Dell’s Privacy Statement (refer to Dell’s website for details)

Compatibility:

• Dell PCs running Windows 10 or Windows 11

Availability:

• Preinstalled on select Dell systems; may also be available for download from Dell Support

Dell Customer Connect is developed by Dell Inc. and is used by 1,953 users of Software Informer. The names of program executable files are DCCTrayApp.exe, OTBSurveyTrayApp.exe. This particular product is not fit to be reviewed by our informers.