Blog Posts
4 must-see things to expect at AI Week 2026
The largest European event dedicated to artificial intelligence returns to Milan with speakers and companies from all over the...
How to use a Knowledge Base to reduce the Service Desk workload
When content is actually used, support teams work more efficiently and with less pressure...
The value of Legacy Systems like AS400 in modern IT
Reliability, operating costs, and modernization through integrations explain why many companies still use them in Italy and...
Predictive ITSM in proactive IT incident management
Continuous analysis of Service Desk data makes it possible to identify risk signals early and activate preventive actions...
Artificial intelligence drives the evolution of enterprise CMDB
From a static archive to a decision engine, the CMDB is transforming and entering a new phase driven by continuous discovery...
The main KPIs for measuring hyperautomation maturity in organizations
From operational measurement to digital governance, discover the metrics that show whether your automation is truly evolving...
Service Integration and Management: A Practical Guide to SIAM
Multi-sourcing has fragmented the IT landscape, turning governance into a complex challenge. In this article, you will learn how...
5 challenges in applying ITIL in enterprises
From theory to practice, discover the most common difficulties companies face when implementing the international framework for IT...
The 12 Best CMDB Software for 2026: A Guide for CIOs and IT Managers
Relying on static files to manage complex infrastructure means flying blind precisely when you need maximum clarity. We have...
AI Service Desk: what really changes in IT support
AI Service Desk helps the team handle requests more efficiently by eliminating repetitive manual tasks. It analyzes the context of...
IT Business Impact Analysis: What It Is, How It Works, and Why It Is Essential for Service Continuity
Anyone who works in IT knows how critical system uptime is to business operations. For colleagues in other departments, however...
PSA Software for MSPs: Efficiently Managing Services and Projects
In this article we explore the impact of a Software PSA on the organization and efficiency of Managed Service Providers, analyzing...
AI Customer Service: Optimizing customer support with artificial intelligence
Discover how the introduction of Artificial Intelligence in customer service is transforming support efficiency by providing fast...
Disaster Recovery: Protect your business with an effective recovery plan
Disaster Recovery is essential to ensure a company can quickly resume operations after an unexpected event. In this article, we...
AI Chatbots: Evolution, Use Cases, and Impacts for ITSM
This blog post covers the evolution of chatbots through AI, the differences among the various models, and the practical benefits...
ISO 20000: the standard for quality IT service management
ISO/IEC 20000 is the international standard for IT service management. In this article, we will explore its requirements...
AI Agents: What They Are, How They Work, and Why They Matter
AI agents are gaining attention because they go beyond generating answers: they act autonomously, connect with business tools, and...
AI Knowledge Base: how AI improves knowledge management in the enterprise
This article looks at how artificial intelligence is changing Knowledge Bases, making it easier to access information quickly...
IT Helpdesk: A Comprehensive Guide to Technical Support Management
In this guide, we will explore what an IT helpdesk is, how it works, and the benefits of a well-implemented system. We will also...
AI Ticketing: how artificial intelligence improves customer support
In this article, we will explore how artificial intelligence improves service management, from request creation to resolution...