Microsoft Dynamics Development
Implementation, Customisation and Maintenance
Bring the Right Resources Together to Elevate Your Support Offering
Simply meeting customer expectations is no longer sufficient to set your organisation apart. As customer expectations rise, you’ll need to elevate your support solutions to consistently exceed expectations.
The Dash Squares Customer Care and Support Package combines Microsoft Dynamics 365 Customer Service with Live Chat, Digital Tools, Remote Support, and AI-based Insights. The result is a comprehensive service and support solution that can be implemented quickly and easily and begin delivering value from day one.
We use Dynamics 365 Customer Service to deliver responsive support to our own clients. And we’ve seen the results. The ability to serve more clients without adding more people. Faster time to resolution. Higher satisfaction rates. We can help you realise these benefits, too!
CRM Solutions Aligned With Your Business
Our CRM consultants bring their extensive industry expertise to every CRM project. With experience spanning various sectors, including healthcare and government, we are well-equipped to deliver a CRM solution that perfectly aligns with your specific business needs, industry dynamics, goals, metrics, as well as the expectations of your customers and employees.
We provide unique CRM solutions to solve various business needs, including:
- Inventory management
- COVID-19 contact tracing
- Event management
- Communication management
Build your Dedicated Tech Team
Whether you are a startup, a SME or a growing company, we help you to find the perfect tech team..
Empower your agents to provide personalised assistance to customers by equipping them with a range of digital tools. Enhance your customer service processes with the following features:
Telephony integration/Virtual Call Center: Seamlessly integrate telephony systems to enable agents to handle customer calls efficiently. This virtual call center setup enhances communication and ensures smooth customer interactions.
Multisession contextual capability: Enable agents to handle multiple customer inquiries simultaneously, while maintaining context and delivering personalised support. This feature streamlines agent productivity and enhances the overall customer experience.
Built-in sentiment tracking: Gain insights into customer sentiment and emotions during interactions. By tracking sentiments, agents can understand customer needs better and tailor their responses accordingly, leading to more meaningful conversations.
Comprehensive case management: Effectively manage customer cases from start to resolution. With comprehensive case management capabilities, agents can track, prioritise, and resolve customer issues efficiently, ensuring a seamless support experience.
Equip agents so they can help customers in new, personalized ways. Incorporate a complete set of digital tools for enhanced customer service processes.
- Telephony integration/Virtual Call Center
- Multisession contextual capability
- Built-in sentiment tracking
- Comprehensive case management
Handle complex issues or training needs remotely to reduce travel and overhead. Work together from anywhere and solve problems in real time.
- Collaborate from different locations
- Share your live view with experts
- Avoid travel and reduce costs while avoiding delays
- Capture asset information
Predict customer intent and preferences to guide context-sensitive actions and experiences. Personalize interactions to increase engagement levels and net promoter scores.
- Bring transactional, behavioral, and demographic data together in real-time
- Understand customer intent
- Predict customer needs
- Drive meaningful actions
Microsoft Dynamics Development Services
Enable Digital Selling
Custom Portal
Dotsquares offers an additional service that showcases our expertise in retrieving and storing data on Microsoft Dynamics CRM through a custom portal.
Build Relationships Remotely
Keep the spotlight on cultivating meaningful relationships using centralised solutions and data across LinkedIn Sales Navigator, Dynamics 365 Sales, and Microsoft 365.
Enhance Sales Performance
Improve Sales Productivity with Integrated tools
Streamline the sales process and free up more time for engagement using cohesive tools and smart automation.
Multi-channel Communication
Allow your sales executives to communicate through different channels and close more business deals. Dynamics 365 Sales allows you to access all of your customer data from one centralised location.
Holding proficiency in serving multiple domains & meeting specific diverse industry needs.
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Frequently Asked Questions
Clients’ most commonly asked questions about Microsoft Dynamics services.
Microsoft Dynamics is a suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications developed by Microsoft. It offers a range of integrated tools and solutions designed to streamline business processes, enhance customer interactions, and drive growth.
Microsoft Dynamics consists of several core components, including Dynamics 365 Finance and Operations, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Marketing, and Dynamics 365 Business Central. Each component focuses on specific business functions and provides tailored features to meet organizational requirements.
Yes, Microsoft Dynamics offers solutions for businesses of all sizes, including small businesses. It provides scalability and flexibility, allowing small businesses to start with basic functionalities and expand as they grow. Microsoft offers different versions and pricing options to accommodate the needs and budgets of small businesses.
Yes, Microsoft Dynamics is designed to integrate seamlessly with other systems and applications. It offers robust integration capabilities, allowing businesses to connect and exchange data with various third-party systems, such as ERP systems, marketing automation tools, productivity software, and more.
Yes, Microsoft Dynamics is available as a cloud-based solution known as Dynamics 365. It provides the flexibility of cloud deployment, allowing businesses to access their data and applications from anywhere, at any time, using any device. On-premises deployments are also available for organizations that prefer to host the software on their own servers.
Yes, Microsoft Dynamics includes built-in analytics and reporting features to help businesses gain insights from their data. It offers powerful data visualization tools, dashboards, and reporting functionalities that enable users to analyze key performance indicators (KPIs), track sales activities, monitor customer interactions, and make data-driven decisions.
Discover our portfolio of completed projects.
What our clients say
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127 Google Reviews
Let's get in touch
Get free consultation and let us know your project idea to turn it into an amazing digital product.
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