Learn about Cub's New Digital Experience HERE

Trouble logging in to your account?

We know logging in can sometimes be a pain. We've made sure to keep our login experience the same for our new online experience. Here are some hints to make logging in easier:

1. Select Sign In and enter your existing Cub email address and password. 
2. If signing in with your existing credentials doesn't work, select Forgot your password from the Sign In screen and follow the steps to reset your password.
3. If resetting your password doesn't work, select Register and create a new account. If you create a new account, you will be able to connect it to your existing My Cub Rewards account in the My Account section of the mobile app or on cub.com.
4. If registering by creating a new account doesn't work, please contact Cub Customer Care. They are standing by to help, and don't worry - it's not you, it's us. We'll help figure it out!

Need immediate assistance with your pickup or delivery order?

We recommend calling your store first, before contacting Cub Customer Care because your store is familiar with your order and can usually help you right away. Your store's number can be found on the store's information page. Here are 4 questions your store can answer for you, pronto:  

Missing a receipt?

Receipts are now digital! Review order history or your order complete email for pickup & delivery receipts. Not seeing it? Call your store and ask them to print you a new one. 

Why are printed receipts no longer included?

We've made improvements so the price you see is the price you pay! With our previous website, your order would be completed at an in store register leaving a potential disconnect between the price you saw online and the final price you were charged. Now, the prices you see online are the prices you will be charged! This means all receipts are now digital.

*final pricing will still be adjusted to reflect weighed items, substitutions, and out of stocks. 

Missing an item or bag from your delivery or pickup order?

Oh no! We are terribly sorry. You can let us know, via web or app, by going into your order history & selecting "Need Help With Something". Or, Call your store and we will make it right - their number is on your receipt.

Didn’t hear from your Cub shopper about substitutions?

Our shoppers are trained to message you through the app (you will also receive an SMS message) about a substitution while they shop for your pickup and delivery order. If your shopper did not message you while they shopped and you received an item you do not want, call your store so we can make it right.

Past your delivery window and your order still hasn't been delivered?

Check your drivers progress on web or app. If you are not seeing them on the way, please reach out to your store & we are happy to assist! Find your store's phone number here or in your confirmation email.

Managing My Account

Do I need an account to shop online?

Yes, you need an account and creating one is simple. To create an account, Select Sign in or Register at the top right, then select Register and complete the form.

Do I need My Cub Rewards to shop online?

If you already have a My Cub Rewards account number, you can connect it when you sign in. If you do not have a My Cub Rewards account you will be assigned one when you register.

How do I link my existing My Cub Rewards number to my account on cub.com or in the Cub app?

Existing My Cub Rewards accounts have been preloaded to cub.com and the app, so when you try to sign in there is a good chance your email address will be recognized. Just use the Forgot your password function to sign into your account, if that is the case. You may add a My Cub Rewards number or verify that one is active by visiting My Account after you log in. Note: Your My Cub Rewards number is an 11-digit number found on the physical card or in My Account after you register. Your My Cub Rewards number is not your phone number, although you can link a phone number for easy check out in-store and to redeem Fuel Rewards at the pump.

How do I change my email address or other account information?

Once you are logged in, click on My Account located at the top right of the shopping screen and choose My Account Settings. You will be able to view, add or change your email address, password, and address information by selecting 'Edit'.

What do I do if I have forgotten my password?

Click on Forgot your password on the sign in screen. Enter your email address in the email address field and follow the directions to re-set your password. You will be emailed a link to a page where you can change your password.

Shopping Online

Looking to order a lot of one item or big, bulky items?

Please call ahead and we'll check that we have what you need in stock. We welcome requests for large quantities and big orders. For bulky delivery orders, keep in mind that our drivers use class C vehicles to deliver your groceries so large quantities of bulky items may need to be picked up.

How far in advance does my order need to be placed?

You can order for today for delivery or pickup as early as this afternoon. Or you can order up to 30-days in advance. Please note these options may change based on location, weather and holiday hours.

Is there a minimum dollar amount for online orders?

There is no minimum order for pickup orders. Delivery orders will have a minimum cart requirement of $10. However, to take advantage of some sales and discounts you will need to place a minimum order that varies by the offer.

Can I give my personal shopper special instructions?

Yes, special instructions can be added when selecting an item or during checkout. Did you notice your item level notes are now saved between orders?

What does 'Allow Substitutions' mean?

If you “Allow Substitution”, and an item you have selected is unavailable, your Personal Shopper will select a similar replacement item for you. If you choose not to “Allow Substitutions”, and the product requested is unavailable, you will not receive another product in its place. You will be refunded for the unavailable item.

How will I know what items were substituted?

You will be notified about substitutions as we shop through the app, website, and through SMS.

Can I modify my order?

Yes! Order modifications can be made through our website or app until we begin shopping your order. Once we begin shopping, you can let us know about order modifications through any of our order communication methods (Website, App, or SMS)

Can I cancel my order?

Yes, you can cancel your order online until your shopper has completed shopping for you. Order History >> Select Order >> Help.

Can I view past orders as well as groceries that I have purchased in-store?

You can view your order history at any time. Click on Order History on the website or app. You can toggle between in-store and online.

Please note, any online orders placed before November 4th, 2025, will show under "in-store"

How do I save my cart?

Your cart will be saved automatically if you are signed in. Items will remain in your cart until you purchase them on checkout. No matter where you sign in from you’ll be able to see any items you’ve added to your cart.

How do I know my order is confirmed?

You will be able to see your order immediately under Order History in the website or app. you will also receive a confirmation email once your order has been received by the system.

How do I search for items?

You can use the website search tool on top of the website page to find a specific product. Our new search includes an AI assisted "search for anything" technology. Feel free to use search to help plan a special event by trying terms like "help me plan a barbeque"

Can I order Cub gift cards?

Yes - but not for pickup or delivery. You can order Cub gift cards by selecting Gift Cards here or from the navigation and placing a separate online transaction. Gift cards will be delivered to you by mail or digitally, depending on the type of gift cards you purchase. 

Why can't I find a product that I normally buy in-store?

Sorry about that! We sure try to have all the same products available online and in-store – but it doesn’t always happen! Sometimes we’ve missed listing it and sometimes it’s such a unique item that not every store stocks it. We’d love to hear from you if there’s a product you’d like to see us add to our online offering. Please contact your store directly and they can create a ticket to have the product added online.

Can I make a list to shop in store?

Yes! From the store selector, change your fulfillment method to “make a list”. From here you can add or remove items from “today’s list” for your upcoming shopping trip or click on any product and select “save to a list” to create a saved list.

Getting Help With Your Order

Some questions can be handled through the website or app by selecting your order in Order History, then selecting Help. If that doesn't work, please contact your store directly with questions or concerns about your order. They can usually help you immediately. Additionally, the Cub Customer Care team can be reached by phone Mon-Fri, 7am - 5pm CT at 1-855-282-3663. If you have an issue and it is after-hours, please fill out the Customer Service form and someone from the Care Team will get back to you ASAP - usually within 24 business hours. 

Pricing, Coupons and Promo Codes

Are prices online the same as in-store?

Our online prices are updated to match in store prices twice per day. We try to replicate all Cub advertised specials and promotional prices at cub.com. Unfortunately, not all promotions can be replicated online. You may also find online only offers not available in store.

One note: You will be charged the prices that were current on the day you last modified your pickup or delivery order, not the day you received your order. The prices shown on the website are current at the time you place your order, so some prices may change if you are ordering today for a future order. 

Do you accept paper coupons online?

Unfortunately, we don’t. However, we do accept digital coupons, clippable while you shop, here. Clipped coupons will be added to your My Cub Rewards account and automatically redeemed at purchase when you buy the required items - either online or in-store. Logging in, makes clipping digital coupons fast and simple. 

How do you redeem a Promo Code online?

Enter the promo code during checkout. If you are eligible to receive a promotion based on the code you entered, you will see the discount applied immediately.

How do I know if a digital offer that was loaded to my card was redeemed in my online order?

You will see all applicable digital offers applied to your total at checkout. Not seeing an offer applied? Double check the offer to make sure you have met all of the offer criteria. Please reach out to your local Cub store with any questions.

Delivery and Pickup

What is the fee for pickup?

Pickup is FREE every day at every Cub with My Cub Rewards with no minimum purchase required.

What is the fee for delivery?

Delivery is $5.49 with My Cub Rewards, plus no hidden fees for things like heavy items or distance charges. We also encourage stacking to save all you can! Our pickup and delivery offers can be used together to layer on the savings.

Long Distance Delivery is now available up to an hour from any Cub store. Additional fees will show at checkout for long distance deliveries.

Where do you deliver online orders? 

We deliver up to an hour from every Cub store based on average traffic during your order window.

Why choose Cub for delivery?

Some companies claim low delivery fees but then apply hidden charges for things like heavy items or services fees. Some delivery services even charge higher prices for the same item online vs. in-store. At Cub, we have no hidden fees and our online prices are the same as they are in-store. We charge fairly for delivery so you know the cost right up front.

Should I tip my delivery assistant?

Tips are optional and always appreciated. You can select a tip amount during checkout on Cub.com and in the app, or you can tip with cash if you prefer. 

Tips are only available for delivery drivers and are not accepted by our personal shoppers.

Do I have to be at present to receive a delivery to my home or office?

We do not leave groceries unattended without prior approval. If you wish for a contactless or away delivery, please add this to your delivery notes at checkout. Note that if you place an order for beer, wine or spirits you will have to be present to accept the offer and we must legally check your ID at the time. 

I live in an apartment or gated townhouse complex, what are my delivery options?

We deliver to all types of homes. Please use the delivery area notes section in your order to ensure you communicate to the delivery assistant how to contact you through an intercom system, if necessary. If you have concierge service in your building and want the delivery driver to leave the order there, please provide this note in your delivery notes section at checkout.

How do the 1-hour pickup windows work and when will my order be ready?

Your order will be available for you to pick up by the start of your 1-hour window.

What if I am going to be late to pick up my order?

We will keep your groceries ready for you through the end of the day. Still not enough time? Contact the store team to let them know you need to pick up the groceries at a later date.

I have an issue with my delivery. How do I get it resolved?

Please start by using the Help button on the order page under Order History. If that doesn't work, contact your store. Our goal is to deliver on time, in a professional manner and ensure every item you ordered is correct. We stand behind our commitment and are happy to resolve any issues that may arise. If contacting your store didn't resolve the issue, please contact Cub Customer Care for help.

Can I schedule my delivery to an address different than my billing address?

Absolutely, as long as the delivery address is within our delivery area.

Adult Beverage Cashback

What is Cub Adult Beverage Cashback?

The Adult Beverage Cashback program provides cash rebate offers from alcohol manufacturers to customers via the cub.com website and mobile app. Customers who claim the offers and make qualifying purchases will receive the cash rebate directly in their PayPal account.

How does it work?

Link to the Adult Beverage Cashback application from the menu on cub.com or the mobile app. You will be asked to re-authenticate; use your same credentials. Browse the offers and clip the ones you would like to redeem. Then make a qualifying purchase at a Cub Wine & Spirits store and make sure to associate your My Cub Rewards account with the purchase. The system will match your purchase to the clipped offer and display the rebate funds in your cashback account. Set up your PayPal account on the Adult Beverage Cashback site (under your account) and then simply click the button to have your cashback earnings deposited into your PayPal account.

How do rebates work?

An offer type that pays back a portion of the purchase price to the consumer after a qualifying transaction. Rebates require explicit action to activate prior to making a qualifying transaction as well as explicit action to cash out post issuance.

How do I add my PayPal account?

Go to the account section by clicking on your name in the upper right corner of the screen. Select "Cashback Email" and enter the PayPal email where you would like to receive the cashback. Click save.

Can I change my PayPal email?

Yes. Go to account section by clicking on your name in the upper right corner of the screen. Select "Cashback Email" and enter the new PayPal email where you would like to receive the cashback. Click save.

I made a transaction but I don't see any money under "Cashback Balance".

Confirm that you clipped the rebate prior to making your transaction. Confirm that you provided your My Cub Rewards ID when you checked out. Please allow 48 hours for the rebate on your eligible transaction to appear in your cashback account. If it has been more than 48 hours, please contact us to investigate.

How long do I have to cash out my cashback balance? Does it ever expire?

The total cashback is the sum of all the rebates that you have acquired, therefore it can have different expiration dates. To check the expiration dates, go to your account screen and click the "Cashback Balance" button. The expiration date for each amount will be listed at the bottom of that section.

What happens if my cashback amount(s) expire before I cash them out?

Unfortunately, the cash back rebate is no longer available for that offer.

I cashed out my balance but I haven’t received my funds in PayPal.

Confirm that you added a PayPal account to your cashback account and the email is configured correctly. Confirm it is the correct PayPal account. Please allow up to 24 hours for the funds to appear in your PayPal account. You must accept the balance from the PayPal email, and then the balance will be applied to the PayPal account. If it has been more than 24 hours, please contact us to investigate.

Can I redeem two separate cash back rebates in one transaction?

Yes. Any rebate clipped will be processed against a qualifying transaction. If you have a "Product A" rebate and a "Product B" rebate clipped and associate your My Cub Rewards ID with a qualifying purchase that includes both Product A and B, the transaction will be processed against both rebates.

Can I cash out my balance to my bank account or other account instead of PayPal?

Currently we only allow cash out to PayPal accounts.

Quality & Freshness

How do I know my products will be fresh?

Our shop crew is trained on selecting the best quality and freshest products possible. The shop crew member shops on your behalf, selecting your fresh foods directly off the store shelves. They also ensure that the temperature integrity of your order is maintained at every step in the process until your order is delivered or picked up. Shop Crew members also review the best by or best before dates on products and select you the longest date available in store. Cub has a 100% Money Back Guarantee to reinforce our commitment to only the highest quality and freshest products.

Will you honor the 100% Money Back Guarantee if my order is not up to quality standards?

Yes. The Cub 100% Money Back Guarantee will be honored should any of your items not meet your quality standards.

Do my chilled and frozen products meet food safety regulations in regard to temperature integrity?

Absolutely. We guarantee that your chilled and frozen products are safely stored so that you receive them in the best possible condition.

Payment & Refunds

When is my credit card charged?

Your credit card will be preauthorized on the day your order is placed and finalized after we have finished picking your order.

Do you accept Cub gift cards online?

Unfortunately, we cannot accept gift cards online yet.

Where can I buy Cub Gift Cards?

Cub gift cards can be purchased separately here. The ability to use gift cards online is coming soon.

What is the Cub online shopping refund policy?

We want to ensure your online shopping experience meets Cub standards. If you have any problem with your order, we will do our best to make it right. You may start by selecting Help in your order history, or contact your local store team with any questions.

How do I know my credit card data and personal data are safe?

Protecting your payment and personal information is a crucial to our business. The security technologies that we use to safeguard your payment information fully comply with industry standards. Our security processes are audited by third party experts and we have a dedicated information security staff who constantly ensure that we are protecting our customers.

Miscellaneous Questions

Does Cub have a mobile app for online shopping?

Yes we do! And it is ready for download in the Apple and Google Play Stores. Find out more about it here.  

Which web browsers can I use?

Common modern browsers are supported: Chrome, Safari, Edge and Firefox.

Can I place my order over the phone?

Currently, we only take orders online. Call your store directly to learn about alternative ordering options.

Can I receive a text message when the order is ready?

We use multiple methods to update you throughout the order process. Please make sure you use the best email and phone number to stay up to date on your order status.

Can I return my bottles and other recyclable items with the delivery assistant?

Not at this time.

All the Reasons You’ll Love Cub’s Custom Online Shopping Experience

• Same prices as in-store
• Every online order shopped by a Cub personal shopper from your store
• Earn Fuel Rewards on grocery purchases*
• Clip and redeem digital coupons online*
• My Cub Rewards discounts on 100s of products each week*
• No hidden fees (never any additional service charges or heavy item fees)
• FREE pickup & $5.49 delivery every day at every Cub
• Check your in-store and online receipts at any time
• switch to in-store shopping mode to see product aisle locations
• Create shopping lists to shop in-store

*When you connect My Cub Rewards

Questions about My Cub Rewards and Fuel Rewards? Check out answers to our customer's most frequently asked questions.