35
Loan Collection System
for
SNAPSHOT OF FEATURES
goCollect - Digital Debt Collection Software
Our Numbers Say About Us
Trusted Clients
Implementations
35
Onfield Product Users
35
Years Of Experience
35
FEATURES
Allocation And Planning
Assign the right owner to handle each overdue case,
so no PTP follow up gets dropped.
Intelligent Case Distribution
Allocation Based on Dynamic Parameters
Bulk Allocation
FEATURES
Multi-Channel Digital Reminders
Use different modes of communication to easily
schedule & automate communication with our borrowers.
FEATURES
Multi-Business Units & Hierarchy
FEATURES
Tele Collections
Personalized assistance, exceptional service : our telecallers connect you to tailored solution for with care and expertise.
FEATURES
Field Collections
Empowering agents on the go : our app simplifies on-field tasks, enhancing efficiency and real-time decision making.
FEATURES
Settlement Waiver Module
Seamless process of loan settlement and waiver process with configurable approval matrix available.
Risk Profiling
Early Warning Signals
Payment Prediction
Collection Strategy
Performance Dashboard & Reports
Monitor progress and gain insights with our performance dashboard & reports. Visualize data for informed decisions.
Collection And Followup Dashboard
Daily, monthly collections with its payment
type, followups with its calls and visit types can be seen in one unified view
to review and track daily performance.
Performance Dashboard
View, compare and review collection
performance at PAN India level with drill downs (state wise / region wise / city
wise / branch wise / user wise) .
Location Tracking
Map View available for each onfield
collection agent to track their customer visits, collections and deposits.
Customer Service
INTEGRATIONS
Multiple Integrations
goCollect seamlessly integrates with the excellent tools on your existing platform
Integrated with 22+ 3rd-party APIs for faster collection
Integrated with API’s (AiSensy , go2market , Razorpay , CCAvenue , Billdesk , Mpos , Exotel ,
Setu ,
Paynimo , Equence , Kaleyra , Gupshup , 2Factor , Infobip , Phonepe UPI , Cashfree payment
gateway , Ezetap, Ameyo, Cleartouch, India Post, eCourt India and eDRT. )
Solutions For
HFC
NBFC
Microfinance
Banks
SFB
Who Can Use
goCollect Debt Collection Software Supports
On field
Collector
Collector
Tele
Collector
Collector
Management
Collection
Agency
Agency
Supervisor
Covering All Collections
Safeguarding your precious collectibles with confidence
Agency
Effortlessly Utilize External
Debt Collection Agencies in
goCollect.
In-house
Bring your entire Collections
team onto the goCollect
platform seamlessly.
Digital
Embrace Digital Channels:
WhatsApp, SMS, Robocalls,
Emails with our Dynamic Digital
Communication Engine.
Hybrid
Achieve Collection Portfolio
Excellence with a Blend of
Digital, Internal, and External
Strategies.
Clients Who Trust Us
Building relationships, delivering excellence
TESTIMONIALS
What Our Clients Say About Us
Join the customer driven companies relying on goCollect App
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“ Credility's goCollect enhanced our collection operations through real-time tracking, accurate reconciliations, and a user-friendly interface helping our teams adapt faster and perform better. ”Ronald Mathew VergheseChief Technology Officer
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“ goCollect has empowered our team to gain collection efficiency and is by far the best NPA management tool. "Amitesh KumarCOO & CFO,
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“ The software's real-time performance tracking and integrated collection tools have helped us to streamline our collection process and recover overdue amounts more efficiently than ever before. ”Rudra BiswalChief Technology Officer,
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“ I am really happy to have taken the right decision in Nov 2019 to launch the GoCollect App for our organization. In these tough times of the COVID-19 crisis and moratorium period, GoCollect App Solution has been a bone to our organization. The App has significantly helped our collection team to increase the productivity of the daily allocated collections.”A. RadhakrishananHead Risk & Recovery
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“ Exactly what we were looking for - complete Automation of collections I get to see real time view of the collection efforts across the team/region/products and portfolio across PFL. This helped faster collection of cash, deposition in the nearest bank, and hence cash inflow into the PFL account. ”Rohit MehtaDirector
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“ Our PTP follow-up increased by 10 % and Overall Collection revenue increased by 1.2 x times also Individual FE performance and efficiency improved by approx 20 % Our Cash collection to deposit ratio increased by 20 % post goCollect App ”Kartik MehtaBusiness and Strategy Manager
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“ Its an one stop solution. It has almost all the required features to help in field collection. ”Madhur BhatnagarHead of collections
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“goCollect has increased our collection efficiency, helped track the payment cycle and field executives, monitored daily collection and cash in hand of collection executives. It has also saved time in training, benefiting the organization. We look forward to a long-term partnership to improve efficiency.”Debmallaya MarikHead of Collection
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“goCollect has helped streamline our daily collection, enhancing control and accountability in the collection department. It has improved field team efficiency by enabling activity-based location tracking with a map view and assisted in monitoring & tracking cash deposition for accurate reconciliation.”A RadhakrishnanNational Collection Manager
Frequently Asked Questions
We have put together some commonly asked questions
What is Credility’s goCollect and why do lenders need a digital debt collection platform?
Credility’s goCollect is an advanced debt collection platform in India designed for banks, NBFCs, housing finance companies, and fintech lenders to manage end-to-end recovery operations. The platform combines tele-collections, field collections, digital payments, and analytics into a unified debt collection management software, helping lenders automate recovery workflows, reduce manual effort, and improve portfolio performance.
How goCollect improve recovery performance for lenders?
goCollect enables lenders to prioritize delinquent accounts, automate borrower communication, assign cases to tele-callers or field agents, and track recovery activity in real time. By replacing fragmented processes with structured debt collection systems, lenders can shorten collection cycles, improve repayment rates, and reduce operational inefficiencies.
What features should lenders look for in modern debt collection software?
Modern debt collection software should include capabilities such as:
- Tele-collections and field collections management
- A debt collection mobile app for field recovery teams
- Automated payment reminders and digital payment links
- Case allocation and escalation workflows
- Real-time dashboards and MIS reporting
How does the goCollect mobile app support field recovery teams?
goCollect allows field agents to manage recovery cases directly from their smartphones. Agents can access borrower details, update visit status, collect payments, generate digital receipts, and capture geo-tagged activity logs. goCollect mobile app improves field productivity while providing managers with real-time visibility into recovery activities.
Can goCollect support both telecalling and field collection operations?
Yes. Credility’s goCollect functions as a unified loan collection software that supports tele-collections, digital reminders, and on-ground recovery teams. This integrated credit and collection software allows lenders to transition accounts across collection channels based on delinquency stage and recovery strategy.
How does goCollect improve borrower engagement and repayment?
goCollect allows lenders to send automated reminders, payment links, and notifications to borrowers. With goCollect, borrowers can repay dues through convenient digital payment options, improving repayment rates and customer experience.
How does goCollect help NBFCs manage large delinquent portfolios efficiently?
For NBFCs, goCollect functions as scalable cash collection software for NBFC operations, enabling lenders to manage high volumes of delinquent accounts through automated workflows, case allocation logic, and centralized monitoring. This structured approach improves operational efficiency and strengthens recovery strategies across portfolios.
Can goCollect integrate with existing loan management or core banking systems?
Yes. Credility’s debt collection software (goCollect) India is built to integrate with loan management systems, core banking platforms, payment gateways, and third-party services. This ensures borrower data, repayment updates, and collection activities remain synchronized across the lender’s technology ecosystem.
How does automation in goCollect reduce operational costs?
Automation eliminates manual tasks such as case assignment, follow-ups, reporting, and payment reconciliation. By implementing structured workflows and digital tracking within debt collection recovery software, lenders can reduce administrative overhead, improve agent productivity, and optimize recovery operations.
How can lenders implement Credility’s debt recovery software (goCollect) for their collection's operations?
Financial institutions can start by requesting a product demonstration and implementation consultation with Credility. The onboarding process includes workflow configuration, integration with existing systems, and training collections teams, enabling lenders to deploy a scalable debt management software solution for efficient recovery operations.
Not seeing your question here?
Contact Us
A transparent debt collection software and recovery app designed to make collection easier
goCollect is an innovative debt collection software solution that enables efficient payment collection. This digital tool is introduced in the market by Credility, one of the leading pioneers in the world of online financial services. It seamlessly automates the tedious task of tracking performance, following up with debtors, predicting and prioritizing debt recovery to enable faster, smoother and stress-free collections for NBFCs, banks and other financial lending institutions. As an automated debt collection technology, it helps institutions streamline their on field and digital collection processes.
Conventionally, lending institutions had to rely on third-party collection agencies for debt recovery from borrowers. The goCollect on-field loan collection app by Credility reduces this dependency and takes care of everything—from sending timely payment reminders to offering various payment terms to borrowers. Having access to a digital debt collection platform like goCollect can significantly help control overdue collections and escalate repayment percentage for financial institutions, making it a reliable debt recovery platform and cash collection software for NBFC operations.
Features of the goCollect Debt Collection Mobile App
Financial lending institutions, banks and NBFCs are required to maintain a portfolio of their borrowers. goCollect is a debt collection mobile app that is customizable to an institution’s specific requirements and works as a complete debt management software for on-field teams.
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Multi-level hierarchy
This feature of our debt collection management software is designed to closely monitor team performance. The app tracks each collection agent’s productivity individually as well as at the team level. The interactive dashboards and drill-down reports enable on-field collection with real-time updates, making it an efficient debt collection platform for institutions. -
Case allocation
The app analyses the borrower’s profile and intelligently allocates the right collection agent. This ensures every overdue case is handled with priority so that no PTP (promise-to-pay) follow-up gets dropped. Traditionally, managers had to manually control case allocation. goCollect by Credility brings a smart, automated approach and ensures on-field collection agents attend to high-priority debtors first. This capability strengthens it as one of the most efficient debt collection platforms in India. -
Auto-receipt generation
goCollect, as a modern automated debt collection software, generates and sends receipts to customers automatically once the payment is completed. Receipts can be triggered in real-time via SMS or email. Institutions can also print hard copies if required. The app ensures a smooth payment process with multiple options like cash, cheque, demand draft, online transfer, bank transfer and UPI.
A Debt Collection Management Software manages the overall debt management process
goCollect is a comprehensive digital debt collection system where a financial lending institution can maintain all customer data in one place. This centralization makes tracking, management and follow-ups significantly easier. Banking institutions can also identify and monitor high-priority debtors with all the required data available on one screen. The debt collection system also tracks overdue collection performance and provides real-time dashboards to help companies optimize their bottom line. Locating and monitoring the daily activities of an on-field collection officer becomes seamless with intelligent data insights from this reliable debt collection software solution by Credility.
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✨ Client's Testimonial
"For the past 3 years, Credility’s Sales Mobility App (goFTR) has been reliable, user-friendly, and effective. It has streamlined our processes, and both the senior management and the team at Credility have always extended prompt and professional support."
Ajinkya Shinde
DVP – IT - Business & Digital Solutions
✨ Client's Testimonial
"Credility's goCollect enhanced our collection operations through real-time tracking, accurate reconciliations, and a user-friendly interface helping our teams adapt faster and perform better."
Ronald Mathew Verghese
Chief Technology Officer
Optimize EMI recovery cost
Reduce recovery turnaround time (TAT)
Manage delinquent cases efficiently
Increase employee productivity and efficiency
