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Digital Experiences That's Driven Growth Since 1998

Last Updated: 28th November, 2025

Creative Logo Design respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, contact us, request a quote, purchase a service, communicate with our team, or work with us on a design, branding, website, marketing, or related project.

This policy applies to Creative Logo Design, trading through our website at creativelogodesign.co.uk , and to any services we provide through email, phone, live chat, forms, WhatsApp, online meetings, invoices, proposals, payment links, or project communication channels.

By using our website, submitting an enquiry, requesting a quote, placing an order, or communicating with us, you acknowledge that your personal information will be handled as described in this Privacy Policy.

1. Who We Are

Creative Logo Design provides logo design, branding, website design, website development, ecommerce, digital marketing, social media, SEO, PPC, content, and related creative services.

For privacy-related enquiries, you can contact us at:

If you contact us about your data, we may need to verify your identity before responding to your request.

2. Information We Collect

We may collect and process the following types of information:

2.1 Contact Information

This may include your name, email address, phone number, business name, job title, billing details, and communication details.

2.2 Project and Business Information

When you enquire about or purchase our services, we may collect information about your business, brand, industry, target audience, design preferences, competitors, website requirements, marketing goals, brand references, content, images, files, logos, documents, domain details, hosting details, social media details, and any other information required to understand and deliver your project.

2.3 Communication Information

We may keep records of emails, calls, WhatsApp messages, live chat conversations, forms, meeting notes, feedback, approvals, revision requests, support requests, complaints, and project discussions.

This helps us manage your project properly, understand what was agreed, provide support, improve our services, and deal with any refund request, complaint, chargeback, or payment dispute if one arises.

2.4 Payment and Transaction Information

We may collect information relating to invoices, quotes, payment status, package purchased, order history, transaction references, billing address, VAT information where applicable, and payment provider confirmations.

We do not normally store full card details. Payments may be processed securely through third-party payment providers.

2.5 Website and Technical Information

When you visit our website, we may collect technical information such as your IP address, browser type, device type, operating system, pages visited, referral source, time spent on pages, form interactions, and general website usage information.

2.6 Marketing and Preference Information

We may collect information about your communication preferences, marketing consent, services you are interested in, previous enquiries, campaign interactions, and whether you opened or responded to emails or advertisements.

3. How We Collect Information

We may collect information when you:

  • Visit our website.
  • Complete an enquiry form.
  • Contact us by phone, email, live chat, WhatsApp, or social media.
  • Request a quote or proposal.
  • Purchase a logo, branding, website, marketing, or related service.
  • Make a payment or request an invoice.
  • Send us project material, references, content, images, or documents.
  • Give feedback, approvals, or revision instructions.
  • Subscribe to updates or marketing.
  • Interact with our adverts, landing pages, or campaigns.
  • Communicate with our team during or after a project.

Some information is provided directly by you. Some information is collected automatically when you use our website or interact with our digital systems.

4. How We Use Your Information

We use your information for the following purposes:

4.1 To Respond to Enquiries

We use your contact and enquiry details to respond to your questions, provide information about our services, send package details, prepare quotes, and follow up with you.

4.2 To Provide Our Services

We use your project information to plan, design, develop, revise, deliver, and support services such as logo design, branding, website design, web development, SEO, social media, marketing, content, and related services.

4.3 To Manage Projects

We use communication records, feedback, files, approvals, and project details to manage timelines, understand agreed requirements, track revisions, confirm decisions, and deliver the correct work.

4.4 To Manage Project Records and Disputes

We may keep records of project communication, briefs, feedback, approvals, revision requests, files shared, work delivered, payment details, and project history.

This helps us manage your project, provide support, understand what was agreed, respond to questions, review refund requests, handle complaints, respond to payment disputes or chargebacks, and protect our legal and business interests.

4.5 To Process Payments and Admin

We use billing and transaction information to issue invoices, confirm payments, process orders, keep accounting records, manage VAT where applicable, and deal with payment queries.

4.6 To Improve Our Website and Services

We may use website analytics, customer feedback, project records, and service usage information to improve our website, packages, sales process, customer support, project delivery, and internal training.

4.7 To Send Service Updates

We may contact you about your enquiry, order, project, invoice, delivery, feedback, revisions, account, support request, or any service you have purchased or discussed with us.

4.8 To Send Marketing Communications

Where permitted, we may contact you about relevant services, offers, upgrades, packages, website services, branding services, marketing services, or other services that may be useful to your business.

You can ask us to stop sending marketing communications at any time.

4.9 To Protect Our Business and Legal Rights

We may use records of communication, work completed, project files, approvals, payment details, and delivery information to prevent fraud, enforce our terms, respond to complaints, deal with chargebacks or payment disputes, protect our intellectual property, and comply with legal obligations.

5. Lawful Basis for Using Your Information

We rely on different lawful bases depending on how and why we use your information.

5.1 Contract

We process your information when it is necessary to provide a quote, prepare a proposal, accept your order, deliver your project, manage revisions, provide support, issue invoices, or complete services you have requested.

5.2 Legitimate Interests

We may process your information where it is necessary for our legitimate business interests, provided your rights do not override those interests.

This may include responding to enquiries, keeping project records, improving services, following up on business leads, preventing fraud, maintaining security, managing disputes, responding to chargebacks, protecting our business, and promoting relevant services to business contacts.

5.3 Consent

We may rely on your consent where required, such as for certain marketing communications or non-essential cookies.

You can withdraw consent at any time where consent is the basis for processing.

5.4 Legal Obligation

We may process your information where we need to comply with legal, tax, accounting, regulatory, or law enforcement obligations.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate properly, improve performance, understand visitor behaviour, support advertising, and improve your experience.

Cookies may be used for:

  • Essential website functionality.
  • Security and fraud prevention.
  • Analytics and performance tracking.
  • Form tracking and enquiry attribution.
  • Advertising and remarketing.
  • Remembering preferences.

Non-essential cookies should only be used where appropriate consent has been given through our cookie banner or cookie settings.

You can manage cookies through your browser settings. Blocking some cookies may affect how the website works.

We may use tools such as analytics platforms, advertising pixels, call tracking, live chat tools, or similar services to understand how visitors find and use our website.

7. Who We Share Information With

We do not sell your personal information.

We may share information where necessary with trusted third parties, including:

  • Hosting providers.
  • Website support providers.
  • Email providers.
  • CRM or project management platforms.
  • Payment processors.
  • Accountants or bookkeeping providers.
  • Developers, designers, content writers, SEO specialists, marketing specialists, or project team members.
  • Analytics and advertising platforms.
  • Legal, financial, or professional advisers.
  • Regulators, authorities, or payment providers where required.

We only share information where reasonably necessary for the purpose involved.

8. International Data Transfers

Some of our systems, service providers, team members, or technology partners may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we aim to use appropriate safeguards where required, such as contractual protections, approved transfer mechanisms, or service providers with suitable privacy and security arrangements.

9. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes explained in this policy.

As a guide:

  • Enquiry records may be kept for future reference, follow-up, training, and business administration.
  • Project records may be kept to manage ongoing work, future updates, support, revision history, dispute handling, and proof of delivery.
  • Communication history, approvals, feedback, delivery records, and payment-related information may be kept for as long as reasonably necessary to manage our services, provide support, review refund requests, respond to disputes or chargebacks, maintain business records, and protect our legal rights.
  • Payment, invoice, and accounting records may be kept for the period required by law and tax requirements.
  • Marketing records may be kept until you unsubscribe or ask us to stop contacting you.
  • Website analytics data may be kept according to the settings of the analytics provider.

We may keep certain records for longer where necessary to protect our legal rights, respond to disputes, handle chargebacks, comply with legal obligations, or maintain accurate business records.

10. How We Protect Your Information

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include secure systems, password protection, access controls, limited access to project information, secure communication tools, data backups, and working with reputable service providers.

No website, email system, or online platform can be guaranteed to be completely secure. You are responsible for ensuring that any information, files, passwords, or access details you send to us are shared safely.

11. Client Files, Content, and Login Details

If you provide us with images, documents, website access, hosting access, domain access, social media access, or other project materials, we will use them only for the purpose of delivering the agreed services, providing support, or managing your project.

You should only provide access details where necessary. We recommend changing passwords after the work is completed.

You are responsible for ensuring that any materials you provide to us do not infringe third-party rights and that you have permission to use them.

12. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your information.
  • Request restriction of processing.
  • Object to certain processing.
  • Request transfer of your information.
  • Withdraw consent where processing is based on consent.
  • Complain to a data protection authority.

To exercise your rights, please contact us using the details above.

We will respond to valid requests within the required time period. In some cases, we may need to keep certain information for legal, accounting, contractual, dispute, or legitimate business reasons.

13. Marketing Opt-Out

You can ask us to stop sending marketing emails or promotional messages at any time by contacting us or using any unsubscribe option provided.

Even if you opt out of marketing, we may still send service-related messages about your project, order, invoice, support request, or account.

14. Third-Party Links

Our website may contain links to third-party websites, platforms, portfolios, payment pages, social media pages, or tools.

We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before submitting information to them.

15. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business operations.

The latest version will be posted on this page with an updated date.

17. Contact Us

For questions about this Privacy Policy or how your information is handled, please contact: