Disclosure

Fees will be assessed once your information has been processed. Your project will not begin until both parties agree to the quote.

The Webmaster and Update Programs are managed by CourseVector and are governed by the terms & conditions outlined below, which apply to CourseVector and the participants of the program unless specifically noted otherwise in this document.

All instructions must be documented, in writing, through support@coursevector.com. Accordingly, phone calls (including the time needed to document the phone call) will be charged against your service contract and may generate additional billings if contract time has been exhausted. At no time will instructions be accepted without written approval.

Never send sensitive information via email. If you're unsure, send it secure. Ask us how via your ticket.

Communication and support will only be accepted by the points of contacts on file. It is the responsibility of the client to notify the CourseVector of any changes in point of contact information.

Program times vary per participant. Please refer to your contract for your organization's current agreement. This time may be used in various ways, such as building a new site, transferring a site to WordPress, making updates throughout the year, support, WordPress training, upgrades to your site, website redesigns, and more. CourseVector cannot provide any type of support or services for issues outside of our control or located on client computers, mobile devices, third party servers, etc. Contract time use requests may be placed through support@coursevector.com.

Updates to the client’s site are usually completed within 24-48 hours, Monday through Friday, 9am to 5pm, based on receipt of your material, depending upon the complexity of the updates and if there is a backlog. All website work and updates are scheduled and completed in the order they are received. During peak times, significant delays may occur. We confirm receipt of all communications via e-mail. If we did not confirm receipt of materials, we did not receive them, and completion of your request will be delayed.

Once your annual contract time is exhausted, additional time is available for purchase at a discounted rate.

All content, including images, logos, and copy/materials, are to be provided by the client in an approved format (listed below). All content should be clearly labeled and detailed instructions concerning placement must be provided. CourseVector will not accept scanned or handwritten content unless the intent is to post that content, as is, in a pdf format. Time to organize content, create content, sort or adjust pictures, etc., is charged against your contract and may generate additional billings if allocated time is exhausted. Approved Content Formats Include:

• Images – JPEG, JPG, PNG, AI, PSD, SVG, PDF, TIFF, GIF
• Video – MP4, WMV, MOV, FLV, AVI
• Copy – DOC, DOCX, TXT, ODT, PDF (must not be an image)
• Audio – MP3, WAV, WMA
• Fonts – TTF
• Colors – Hex, Rgb
• Custom Icons – Solid Color SVG in a 1:1 ratio dimension file

Hosting is included with our Webmaster Program. The program includes the base “Managed WordPress Hosting” plan which includes 3GB of storage and 30 days of backups (backups are courtesy; CourseVector is not responsible/liable for backups). You can read more about this hosting plan at https://coursevector.com/services/hosting/. Additional hosting storage (up to 30GB total) available for an additional charge.

All sites are built utilizing WordPress, the world’s leading content management system. WordPress is a plugin-based system. Therefore, there are new and improved features being released on a continual basis. The functionality and features through the program are updated when new plugin/theme releases are generated. Most updates are free, except for install time, which, in most cases, is covered under the yearly time.

If payment is not received within 60 days, your web services and site will be deactivated. If your site/services are deactivated, a reactivation fee will be assessed upon activation. This renewal/agreement will be valid, binding and payable from year to year unless written notice is provided by either party within 90 days of renewal date. Any outstanding invoice exceeding 60 days can result in the termination of your website, and the loss of your domain name.

CourseVector reserves the right to terminate service at any time and for any reason. In the event we terminate service, and your account is paid and in good standing, your domain name will be released to you and any monies not allocated to your contract period will be refunded. CourseVector does not assume any liability for the management or assignment of your passwords, web content, backups or any internet related issues regardless of whether said issues were caused by you, CourseVector or a CourseVector third party contractor.

The features and terms & conditions outlined above are subject to change. Changes to these terms and conditions will be announced through email or mail. Any dispute which arises regarding these terms & conditions shall be reviewed for all purposes in accordance with the state and federal law. In the event of a dispute the proper venue shall lie solely in the state and/or federal courts located in Cumberland County, Pennsylvania.