Work at CCDH

The Center for Countering Digital Hate is a growing organization with offices in Washington DC, London, and Brussels. What makes us different is that we use cutting-edge research to counter the spread of digital harms that have real, offline consequences. Our work is acclaimed by lawmakers and civil society globally. We are setting the agenda for what is going wrong and how to make the internet safer.

Our teams work collaboratively and creatively across a range of different topic areas, from AI-generated violence to antisemitism and harms on children.

We value integrity, tenacity and people who want to make a social impact with their work. To promote this ethos, we invest in our staff:

• Flexible working, with the option to work from our office in London, Brussels – or Washington DC if the role is US-based
• Individual staff training budgets to improve their skills
• Lots of opportunities for career development and learning

We want to hear from applicants from all backgrounds, and especially welcome applications from people of color, the LGBTQIA+ community, women, and people with disabilities. We’re committed to a belief that the more our work is created by people from a variety of backgrounds, and with a range of life experiences, the better it will be.

There are three open vacancies

1. Digital Fundraising and Growth Strategist
2. Data Scientist
3. Research Officer

Digital Fundraising and Growth Strategist (US)

• Reporting to: Digital Lead
• Location: US Remote—East Coast
• Salary: $85,00-95,000
• Contract: Full-time, permanent role

The Center for Countering Digital Hate is looking for an experienced digital fundraising and growth strategist to mobilize and convert supporter bases for a rapidly growing, international NGO leading global tech reform. Our work regularly drives coverage across major media and reaches audiences on international stages. After years of significant growth, we are expanding our Communications and Cultural Impact team to focus on turning this visibility and engagement into sustained action. 

The Role

This role will lead the development and evaluation of strategies across our digital platforms to convert new and existing supporters through fundraising, advocacy, email sign-ups, and more. With a specific focus on digital fundraising, this role will own digital revenue goals for the organization and report into the Digital Lead. The ideal candidate will have experience optimizing content and strategies for conversion (both organic and paid) with expertise in building conversion funnels, developing paid digital programs, and using data to understand what moves people to act. 

We are looking for someone who is excited by the challenge of translating attention into action at scale to create a safer online world. The ideal candidate is passionate about building a movement to counter digital harm and is able to turn complex, often abstract issues into clear, compelling content and strategies that move people to give and act. Agency or nonprofit experience is necessary. 

Job Responsibilities 

• Lead the development and execution of CCDH’s digital fundraising strategy, with ownership over online revenue targets and overall performance
• Build and optimize end-to-end supporter journeys from first touch (whether digital content, media or campaigns) through support and retention.
• Identify and scale high-performing acquisition and conversion tactics across channels, including email, organic social, paid media, web, and advocacy campaigns.
• Develop and manage paid digital fundraising programs including testing and optimization, advising the Digital Lead and Head of Comms and Cultural Impact on budgets and spend.
• Work closely with the broader Comms and Cultural Impact team, as well as Development and Public Affairs teams, to translate moments of visibility into timely fundraising and advocacy opportunities.
• Design and implement testing strategies (A/B testing, landing pages, messaging, creative) to improve conversion rates.
• Analyze campaign performance, using data to continuously refine strategy and identify further opportunity for growth.
• Oversee the development, alongside the Digital Lead, of compelling fundraising and conversion-focused content—including the writing of fundraising emails, social media posts, and more—that creates urgency and leads to action.
• Strengthen supporter retention and lifetime value through email journeys, recurring giving strategies, and re-engagement campaigns.
• Collaborate across teams to ensure digital fundraising and growth is integrated into wider department and organizational strategy.

Person Specification 

Essential

• 5–7+ years working in digital fundraising or performance marketing, within a nonprofit organization or mission-driven agency.
• A proven track record of driving online revenue growth and improving conversion rates across digital channels.
• Hands-on management of paid digital campaigns, including Google Ads (Search, Display, YouTube) and paid social (Meta, LinkedIn, etc.).
• Familiarity with CRM and email marketing platforms (e.g. Salesforce, Engaging Networks, or similar), including segmentation and supporter journeys.
• Demonstrated ability to build and optimize multi-step supporter journeys from acquisition through to donation and retention.
• Strong analytical capability, with the ability to interpret performance data and translate insights into clear strategic decisions.
• Confidence designing and running A/B tests across messaging, creative, and landing pages.
• Strong storytelling instincts, with an understanding of framing and messaging that motivates people to act.
• A collaborative approach to working both within the Comms and Cultural Impact team and organization more broadly to produce high-performing digital outputs.

Desirable

• Experience translating complex research or policy into compelling public-facing narratives.
• Ownership of, or meaningful contribution to, digital revenue targets and forecasting.
• Background in rapid-response or campaign environments, where timing and relevance are critical.
• Familiarity with advocacy or campaigning tools (e.g. petitions, email acquisition, SMS programs).

Competitive Salary Package

CCDH is committed to pay equity and will extend an offer based on experience and qualifications.

• 20 days annual leave plus federal holidays Extra Birthday Bonus Day off
• Office closure between Christmas and New Year
• Sick leave and pay
• Comprehensive medical and dental insurance is fully covered by the company at no cost to you, with coverage provided through CareFirst via BlueCross BlueShield.
• We match employee 401(k) contributions up to 6%, supporting your long-term financial future.
• $3,000 annual training budget, prorated based on your start date.
• Mental health support through qualified counsellors
• Equipment budget

Data Scientist (UK)

• Reporting to: Data Lead
• Location: Flexible, with the option of using our London office
• Key purpose: To carry out data gathering and analysis for a project team
• Salary: £50,000
• Contract: Full-time, permanent role
• Closing date: May 18th

The Center for Countering Digital Hate is a growing organisation with offices in Washington DC and London that actively counters the spread of digital hate, misinformation and harms to children. In recent years we have expanded rapidly, exposing the ways in which social media and AI platforms amplify harmful content to boost their revenues.

We are looking for a Data Scientist who can apply and develop our techniques for analysing harmful content on social media platforms. If you have a talent for data-driven social media research and want to help stop the spread of hate and lies online, we want to hear from you.

The Role

In this role, you will be responsible for taking our systems for gathering and analysing data on the spread of digital hate and misinformation to the next level. The data you extract from social media platforms will form the basis of substantial new research reports, and support our ongoing campaigns pressing for action on harmful content.

The successful candidate will join a small team of data experts contributing to our projects, playing an important role in research that will be quoted by governments, journalists and academics. You will work closely with other members of our talented research team and collaborate with other teams to ensure our research has an impact.

To do this job, you will need proven experience of producing original and insightful analysis of social media data. Detailed knowledge of the topics we study is not required, but you will need to show a deep understanding of how social media platforms work and previous experience of researching social media or AI harms is a plus.

We are keen to interview candidates from a range of research backgrounds, from social scientists to data journalists. Your application will be particularly strong if you can show an ability to collaborate and communicate your research verbally, in writing or in graphics.

We know our work will be at its best if it is created by people with a range of backgrounds and experiences. We are keen to interview people who will add diversity to our team.

Please note that second stage interviews will require applicants to complete a short work-related task.

Job Responsibilities

• Carrying out advanced data collection and analysis to meet project team needs
• Communicating with team members to understand project goals and data needs
• Adapting data collection and analysis methodologies to meet new challenges:
  • Collecting data from social media or AI platforms
  • Processing text, image, audio and video content
  • Analysing text and media using machine-learning techniques
  • Identifying content containing hate, misinformation or harms to children
• Collaborating with other Data Team members to understand and apply methodologies
• Clearly communicating research findings in writing, meetings and visualisations
• Collaborating with the team on our quality control processes for datasets and reports

Person Specification

Essential

• University degree in a relevant field (such as social or computer science) or experience in a relevant profession (such as data journalism or think tank research)
• Strong technical skills relevant to analysing and extracting social media data, such as:
  • LLM-based text analysis
  • Traditional machine-learning for text analysis
  • Rule-based text analysis such as regular expressions (regex)
  • Using APIs to collect data from social media platforms or third-party tools
• Practical experience coding in Python, including packages such as pandas and NumPy
• Strong communication skills for collaborating with a project team to meet data needs:
  • Explaining techniques, analysis and limitations to a non-technical audience
  • Comparing strengths and weaknesses of available techniques for a given project
  • Using Microsoft Excel to summarise results in a clear and accessible format
• Ability to exercise good judgment and resilience when working with challenging content
• A commitment to our organisation’s values and developing your research skills

Desirable

• Experience using data analysis to research hate, misinformation or harms to children on social media or AI platforms
• Extracting text data from image, audio or video content
• Extracting data using packages like Beautiful Soup or Selenium
• Experience of Natural Language Processing or unsupervised learning for text analysis
• Experience of using project management software such as Asana

Compensation Package

• Location: London, UK, hybrid
• Salary: £50,000
• 28 days annual leave plus bank holidays
• Extra Birthday Bonus Day off
• Christmas Period bonus days off
• Mental Health support
• Pension
• Flexible working
• Enhanced parental leave policies

Further Information

At this point, we hope you’re feeling excited about the job description you’re reading. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in our mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

We believe that all people are capable of great things. Because of this, we encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

If you need reasonable adjustments or have any questions, please do email us at [email protected].

The person should have a right to live and work in the UK upon application.

Research Officer (UK)

• Reporting to: Senior Research Manager
• Location: UK, with flexible working in our London office or fully remote
• Key purpose: Written research on digital hate, misinformation and harms
• Salary: £37,000
• Contract: Full-time, permanent role
• Closing date: May 18th

The Center for Countering Digital Hate is a growing organisation with offices in Washington DC and London that actively counters the spread of digital hate, misinformation and harms to children. In recent years we have expanded rapidly, exposing the ways in which social media and AI platforms amplify harmful content to boost their revenues.

We are looking for a Research Officer with experience of researching social media or AI platforms to join our growing and talented team. If you have a talent for investigating social media or AI platforms and want to develop your skills while helping to counter online harms, we want to hear from you.

The Role

In this role, you will have lots of opportunities to contribute ideas and develop new research, while supporting our team’s work to identify emerging harms and write impactful reports. Working as part of a project team, you will collaborate on data gathering, analysis and report writing while developing your knowledge about online harms. You will join a team that invests in staff and will offer you opportunities to publish impactful research.

To do this job, you will need to show that you have experience of producing accurate and original research about social media trends. Experience of original research on our topics is not required, but you will need a strong understanding of online harms including hate, misinformation and harms to children. We are interested in candidates from a range of research backgrounds, whether it’s academia, journalism, social media marketing, politics or something else entirely. Above all you must be well-organised and accurate, with an ability to work collaboratively and communicate clearly with other members of your team.

Please note that second stage interviews will require applicants to complete a short work-related task.

Job Responsibilities

• Investigating how platforms promote hate, misinformation and harms to children
• Following methodologies to consistently collect and analyse social media data
• Using spreadsheets, formulas and pivot tables to organise data consistently
• Writing clear and accurate report sections on research findings with strong referencing
• Supporting project managers by communicating effectively about tasks and deadlines
• Carrying out effective quality control processes on datasets and draft reports
• Maintaining a good understanding of trends on key topics in AI and social media
• Providing research to support the work of our policy and communications teams

Person Specification

Essential

• Experience of producing well-written, organised and properly referenced research
• Good understanding of social media or AI platforms and strong interest in online culture
• Good written communication skills with experience writing briefings, articles or reports
• Ability to contribute to a project team with clear communication on tasks and deadlines
• Experience using Microsoft Excel formulas or pivot tables to organise and analyse data
• Ability to exercise good judgment and resilience when working with challenging content
• A commitment to our organisation’s values and developing your research skills

Desirable

• Experience writing original research on how social media or AI contribute to online harms
• Experience of translating research into effective press and social media outputs
• Experience collaborating with a team on complex projects, reports or campaigns
• Experience of using third-party tools or coding to gather and analyse social media data
• Experience of operating social media accounts for a cause, business or organisation
• Experience of using project management tools and systems such as Asana or Agile

Compensation Package

• Location: London, UK, hybrid
• Salary: £37,000
• 28 days annual leave plus bank holidays
• Extra Birthday Bonus Day off
• Christmas Period bonus days off
• Mental Health support
• Pension
• Flexible working
• Enhanced parental leave policies

Further Information

At this point, we hope you’re feeling excited about the job description you’re reading. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in our mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

We believe that all people are capable of great things. Because of this, we encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

If you need reasonable adjustments or have any questions please do email us at [email protected].

The person should have a right to live and work in the UK upon application.