EHR Their Way Because
We Work This Way
We Work This Way
Tech That Supports People.
A Team That Supports You.
A Team That Supports You.
At CorrecTek, we develop purpose-built electronic health record (EHR) software for organizations with complex healthcare needs, particularly in underserved or challenging environments. Our software helps care teams stay compliant, manage information clearly, and keep their work moving in the right direction.
Behind that mission is a collaborative, service-minded team committed to building dependable tools and supporting the people who rely on them every day.
We don't have any open roles at this time.
Explore Current Opportunities
RCM Software Implementation & Solutions Specialist
Location: Paducah, KY
Type: Full-Time, In-Person
Join CorrecTek as a RCM Software Implementation & Solutions Specialist and become a trusted partner to organizations on the front lines of community health.
At CorrecTek, we deliver powerful, customizable EHR solutions for demanding healthcare environments, from juvenile detention and behavioral health to our primary market in correctional facilities. We understand the unique needs of organizations serving marginalized populations, and we provide them with the essential tools they need. We are looking for an approachable, detail-oriented professional to ensure our clients succeed with our technology. As a Client Services Specialist, you will be the expert guide for our partners, leading them through onboarding, training, and ongoing support. Your role is critical to building lasting relationships and empowering clients to leverage our platform with confidence.
We are looking for an experienced medical billing or revenue cycle professional who wants to expand beyond day-to-day billing into software implementation, workflow optimization, and operational consulting.
YOUR RESPONSIBILITIES WILL INCLUDE:
Implementing Billing Functionality:
Support onboarding and implementation of billing functionality for new clients.
Configuring and Validating Billing Workflows:
Assist with billing workflow setup, configuration, validation, and optimization.
Supporting Revenue Cycle Operations:
Provide operational support for claims-processing workflows, denials, reimbursement concerns, and billing workflow issues.
Training & Supporting Users:
Train and support users on billing functionality and assist users with platform navigation and operational functionality.
Troubleshooting Workflow and System Issues:
Identify and troubleshoot billing workflow issues, workflow gaps, and system issues.
Coordinating with Clients, Partners, and Internal Teams:
Work with clients, internal teams, CorrecTek’s RCM partner, and billing partners to support operational efficiency and consistency.
Supporting Cross-Functional Collaboration:
Work with Product, Development, Project Management, Sales, and Client Services teams on workflow improvements, billing-related enhancements, implementations, and onboarding.
Testing and Validating Workflows:
Participate in software testing, workflow testing, workflow validation, and QA activities related to billing functionality.
Other Related Duties:
Perform other related duties as assigned to support overall client success and team objectives.
QUALIFICATIONS:
Education & Experience:
3+ years of experience in Medical Billing, Revenue Cycle Management, or Healthcare Operations
Experience with Practice Management, EMR, or billing software systems
Experience participating in software implementations, PM/EMR conversions, workflow rollouts, or operational system changes
Bachelor’s degree in Healthcare Administration, Information Technology, or related field
Billing Systems & Revenue Cycle Experience:
Strong knowledge of claims processing, reimbursements, denials, and billing workflows
Experience with Practice Management, EMR, or billing software systems
Experience participating in software implementations, PM/EMR conversions, workflow rollouts, or operational system changes
Exposure to workflow optimization, systems support, QA/testing, or operational change management
Skills & Attributes
Excellent planning, organizational, and prioritization skills
Strong communication, analytical, and problem-solving skills
Ability to manage multiple priorities and work cross-functionally
Ability to function independently in a multi-task environment and as part of a team
Strong knowledge of claims processing, reimbursements, denials, and billing workflows
Client Services Specialist
Location: Paducah, KY
Type: Full-Time, In-Person
Join CorrecTek as a Client Services Specialist and become a trusted partner to organizations on the front lines of community health.
At CorrecTek, we deliver powerful, customizable EHR solutions for demanding healthcare environments, from juvenile detention and behavioral health to our primary market in correctional facilities. We understand the unique needs of organizations serving marginalized populations, and we provide them with the essential tools they need. We are looking for an approachable, detail-oriented professional to ensure our clients succeed with our technology. As a Client Services Specialist, you will be the expert guide for our partners, leading them through onboarding, training, and ongoing support. Your role is critical to building lasting relationships and empowering clients to leverage our platform with confidence. We are looking for an approachable, detail-oriented professional to ensure our clients succeed with our technology. As a Client Services Specialist, you will be the expert guide for our partners, leading them through onboarding, training, and ongoing support. Your role is critical to building lasting relationships and empowering clients to leverage our platform with confidence.
YOUR RESPONSIBILITIES WILL INCLUDE:
Leading Client Onboarding & Training:
Deliver comprehensive software training sessions, both remotely and on-site, for medical staff in correctional facilities. You'll guide new clients through a smooth onboarding experience.
Providing Ongoing Client Support:
Serve as the primary point of contact for clients after they're onboarded, offering expert guidance and troubleshooting assistance to help users resolve issues.
Optimizing Client Workflows:
Gain a deep understanding of client workflows to recommend and apply practical solutions that enhance their use of our platform.
Fostering Internal Collaboration:
Work closely with our internal teams to ensure new clients transition well and existing ones continue to succeed.
Other Related Duties:
Perform other related duties as assigned to support overall client success and team objectives.
KEY CONSIDERATIONS FOR THIS ROLE:
Travel:
This role requires approximately 15-20% travel, with most trips lasting 4-5 days.
On-site Environment:
You should be comfortable working in environments around inmates while shadowing medical staff; direct contact with inmates isn't required.
QUALIFICATIONS:
Education & Experience:
An Associate's degree is required; a Bachelor's degree is preferred
Previous experience in customer service, healthcare, training, or technical support.
Experience with software training is a plus.
Technical Acumen:
Strong comfort with technology and software, including proficiency in Microsoft Office (Word, Excel, Outlook).
Ability to quickly learn new systems and explain them clearly to others.
Skills & Attributes:
Strong verbal, written, and interpersonal communication skills, with the ability to present and lead interactive group sessions.
Self-motivated, highly organized, and able to work both independently and as part of a team.
Ready to Take the Next Step?
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What You'll Be Part Of
We’re proud of what we build and the team we build it with. If you're looking to join a group that values collaboration, cares about doing meaningful work, and understands the impact of getting the details right, here’s what you’ll be part of at CorrecTek.
Growth & Development
Learn, grow, and contribute to meaningful projects that help our partners deliver better care.
Family-Run
Culture
We combine mission-driven work with the culture of a family-run company. Here, initiative, collaboration, and purpose matter.
Driving What's
Next
Join a team energized by progress. We’re always looking for better ways to serve the people who rely on us.
Competitive Benefits
Enjoy 401(k), paid time off, and a well-rounded benefits package that supports you in and out of the workplace.