Why choose Copysonic?

icon Same-day service
icon End-to-end support
icon Latest technology
icon Expert advice

Quick fixes and technical support

Here you’ll find answers to common printer questions, driver updates, and product downloads. If you can’t find what you’re looking for, your printer or copier may need urgent repairs, routine maintenance, or remote assistance. Our technicians are ready to respond with expert solutions. 

Frequantly asked questions

Many printer error codes can be resolved by following simple troubleshooting steps. For persistent errors, downloading the latest driver for your model often resolves software-related issues. If the problem continues, our technical team can diagnose the issue remotely or schedule a service call.

Our driver downloads section is organised by manufacturer and model number. Simply select your printer brand, locate your specific model, and download the right driver for your operating system. If you’re unsure which driver you need, our support team can help identify the correct software for optimal performance.

Yes, our printer technicians are trained to repair and maintain all major printer brands, including Kyocera, Sharp, Ricoh, OKI, Toshiba, HP, Canon, Brother, Epson, and Samsung. We support everything from desktop printers to large production systems, with specialised expertise in multifunction devices.

Regular printer maintenance includes cleaning paper paths, replacing worn rollers, updating firmware, and calibrating print quality. Our preventative maintenance plans schedule these services automatically, typically reducing emergency service calls by 70% and extending equipment lifespan by 2-3 years.

Our friendly repair team is ready to help on weekdays during business hours, and we can often have a technician at your door within just two hours of your call. We’ll give you a courtesy update when they’re on their way so you can plan your day accordingly. 

Driver downloads

Product name
Operating System
Download
KX Printer Driver
Windows 10/11 64 Bit

Product name
Operating System
Download
PCL6 / PS / PPD Drivers
Windows® 10/11 64bit

Product name
Operating System
Download
Universal 2
Windows 10/11 64 Bit