By accessing or using the websites, products, or services (collectively, "Services") provided by Webhosting Services Ltd (referred to as "we," "us," or "our"), in any manner, including but not limited to visiting our website (https://coolicehost.com), creating an account, or ordering Services, you (referred to as "you," "your," "Client," "Customer," or "User") agree to be bound by these Terms of Service ("ToS" or "Agreement"). If you do not agree to these Terms, you must not access or use our Services.
All Services, including web hosting accounts, include complimentary ticket-based and email support for basic usage, limited to account setup, server access, control panel navigation, and general inquiries, accessible via the customer service area on our website (https://coolicehost.com) or through the designated support portal. Support for custom issues, including but not limited to website-specific troubleshooting (e.g., WordPress, Drupal, or other CMS plugin issues), manual server configurations (e.g., Nginx or Apache adjustments), or third-party application support, is not included and will be billed at €50 per hour (or part thereof, in 15-minute increments) after your prior written approval via email or our client portal. We do not guarantee the availability, timeliness, resolution, or outcome of support services, and we disclaim all liability for any issues, losses, or damages arising from support or lack thereof, including for website-specific or third-party issues.
2.1 All offers, promotions, or pricing for our Services, whether presented on our website
(https://coolicehost.com) or other channels, are non-binding, subject to
change without notice, and do not constitute an offer to enter into a contract. We reserve the right to modify, withdraw, or limit any offers, including making technical,
pricing, or other modifications to the Services within reasonable limits, at our sole
discretion.
2.2 By placing an order for Services through our website or platforms, you submit a binding offer to enter into a contract under these ToS. We will promptly confirm receipt of your order via email or through our online client portal, if available. Such confirmation of receipt does not constitute acceptance of your offer. We may accept your offer by: (i) sending a separate written acceptance (via email or portal); (ii) combining acceptance with the confirmation of receipt; or (iii) commencing provision of the Services. A contract is formed only upon our express or implied acceptance.
2.3 We reserve the right to accept or reject your order, in whole or in part, within five (5) business days of receipt, at our sole discretion. Our decision may be based on factors including, but not limited to, creditworthiness, fraud risk, compliance with Section 5 (Acceptable Use Policy), prior account history, or any other relevant criteria. We are not obligated to provide reasons for rejection and shall not be liable for any damages, losses, or claims arising from rejection or delay in processing your order. If your order is rejected, any payments made will be refunded within a reasonable timeframe, subject to our payment processor’s terms and any applicable fees.
3.1 Where the contract involves domain name registration or transfer, we act solely as intermediaries between you and the relevant domain registry or registrar. You may
assume domain allocation only upon our written confirmation of successful registration or
transfer. We do not control domain allocation decisions and expressly
disclaim all liability and warranties, whether express or implied, regarding the assignment,
availability, functionality, or continued use of ordered domains. You acknowledge that domain
registrations are subject to the terms, policies, and procedures of the applicable registry or
registrar, over which we have no control.
3.2 We aim to provide 99% annual network availability for our data center infrastructure, calculated on a calendar-year basis, excluding downtime due to scheduled maintenance, emergency maintenance, security threats, cyberattacks, force majeure events (including but not limited to acts of God, war, terrorism, pandemics, or government actions), or any other circumstances beyond our reasonable control. If network security, integrity, or performance is at risk, we may, at our sole discretion, temporarily restrict, suspend, or modify access to the Services without prior notice and without liability to you or any third party for any resulting interruptions, data loss, or damages.
3.3 The scope of Services is strictly limited to the specifications outlined in the offer details, order form, service descriptions, and any applicable promotions valid at the time of your order, as posted on our website (https://coolicehost.com). Any additional features, modifications, or customizations not expressly included are excluded unless agreed in writing. We reserve the right to modify or discontinue any Service or feature at our discretion, with or without notice, provided such changes do not materially diminish the core functionality of the contracted Services.
3.4 For registration or submission of your internet presence with search engines or similar third-party platforms, we provide mediation services only. We do not guarantee inclusion, ranking, timing, or performance in search engines or third-party platforms, as these are at the sole discretion of the respective operators. We shall not be liable for any failure, delay, or rejection of such registrations or submissions, or for any consequences thereof.
3.5 Technical limitations, system requirements, or other restrictions applicable to the Services are outlined in the relevant service descriptions available on our website or upon request from our customer service area. You are responsible for ensuring your use of the Services complies with these limitations and for verifying compatibility with your systems or applications.
3.6 Technical support is not included in our standard Service offerings unless expressly stated in the applicable service description or a separate written agreement. If technical support is provided, it will be billed separately at our then-current rates, as detailed in the relevant service descriptions or upon request. We do not guarantee the availability or response time of technical support unless otherwise agreed in writing.
4.1 Upon account creation, you will receive a user ID and password to access and manage your
account. You are solely responsible for maintaining the confidentiality of your user ID,
password, and any other account credentials. You shall be liable for all activities, charges, or
damages arising from unauthorized access to or misuse of your account, whether due to your
negligence, failure to secure credentials, or otherwise. If you suspect or become aware of any
unauthorized access, use, or compromise of your credentials, you must notify us immediately in
writing (via email to our designated support address or through our online client portal, if
available). You remain responsible for any charges, damages, or losses resulting from
third-party misuse caused by your failure to secure your credentials or promptly notify us. You
may request a password reset at any time through our designated procedures, subject to
verification. We shall not be liable for any consequences arising from
your failure to comply with this provision.
4.2 You are solely responsible for creating and maintaining adequate backups of all your data, content, and materials (collectively, "Data") before making any changes to your account, Services, or Data, whether such changes are initiated by you, on your behalf, or through third-party integrations. We strongly recommend implementing regular and secure backup practices. We do not provide, guarantee, or are obligated to maintain backups of your Data, whether automated or otherwise, unless explicitly stated in a separate written agreement.
4.3 To the extent you transmit, store, or process Data through our Services, you must maintain your own independent and up-to-date backup copies. We do not guarantee the availability, integrity, or recoverability of your Data and expressly disclaim all liability for any loss, corruption, deletion, unauthorized access, or unavailability of your Data, whether due to technical issues, cyberattacks, user error, or any other cause beyond our reasonable control, including but not limited to server failures, software errors, or force majeure events. In the event of Data loss or corruption, you are solely responsible for retransmitting or restoring the affected Data at your own cost. You acknowledge and agree that reliance on our Services for Data preservation is at your sole risk, and you waive any claims against us or our affiliates, officers, directors, employees, or agents for any damages arising from Data-related issues.
4.4 In jurisdictions where certain disclaimers or limitations may be restricted (e.g., under applicable data protection laws such as GDPR), these provisions shall apply to the maximum extent permitted by law, and you acknowledge that our Services are not intended to serve as a primary data storage or archival solution. Any Data-related disputes shall be resolved in accordance with the governing law and dispute resolution provisions in Section 16.
5.1 You are solely responsible for all content, data, or materials (collectively, "Content")
that you or your users post, transmit, store, or process using our Services. You must comply with all applicable local, state,
national, and international laws, regulations, and treaties, including but not limited to those
governing data protection, intellectual property, privacy, and communications. You assume full
responsibility for verifying and fulfilling all such legal obligations, and we are not obligated to monitor, review, or verify your Content for compliance.
5.2 You agree not to post, transmit, store, or process Content that: (i) infringes or violates the intellectual property, privacy, publicity, or other rights of any third party; (ii) violates any applicable law, regulation, or ordinance; or (iii) is otherwise objectionable as determined in our sole discretion. Prohibited Content includes, but is not limited to:
- Erotic, pornographic, obscene, indecent, or sexually explicit material;
- Extremist, violent, or defamatory material;
- Content that incites, promotes, or glorifies violence, hatred, or discrimination against individuals, groups, institutions, or companies;
- Content that promotes, facilitates, or engages in illegal activities, including but not limited to unauthorized downloads, pirated software, cracks, or hacking tools;
- Content that violates image rights, youth protection laws, or consumer protection laws.
5.3 You may not use our Services, resources, domains, or infrastructure in any manner that: (i) impairs, disrupts, or overloads our servers, network, or systems; (ii) adversely affects the performance, security, or data of other users; (iii) violates the rights of third parties; or (iv) otherwise interferes with our operations. Prohibited uses include, but are not limited to:
- Infringements of trademarks, copyrights, patents, trade secrets, or competition laws;
- Unauthorized access, hacking, or intrusion into third-party systems, networks, or accounts;
- Obstructing systems through excessive data streams, emails, or other traffic (e.g., denial-of-service (DoS) attacks, distributed denial-of-service (DDoS) attacks, spam, or mail bombing);
- Port scanning, IP spoofing, or header forgery;
- Distribution, creation, or transmission of viruses, malware, ransomware, or other harmful code;
- Any activity that compromises the security, integrity, or availability of our Services or infrastructure.
5.4 Without our express prior written consent, you may not use our Services or resources for: (i) chat services or platforms; (ii) advertisement servers; (iii) subdomain creation or hosting services; (iv) peer-to-peer file sharing or download services; (v) cryptocurrency mining; or (vi) any other high-resource or non-standard usage as determined in our sole discretion.
5.5 Sending, facilitating, or supporting spam, unsolicited bulk emails, or other unauthorized communications is strictly prohibited. You must comply with all applicable anti-spam laws, including but not limited to the General Data Protection Regulation (GDPR) and similar regulations worldwide. Prohibited activities include, but are not limited to:
5.6 Data Protection Compliance
You are solely responsible for ensuring that your use of the Services, including the processing of personal data (as defined by applicable laws, such as GDPR), complies with all relevant data protection laws. If you act as a data controller, you must ensure lawful processing of personal data, including obtaining necessary consents and providing required notices to data subjects. You agree to enter into a Data Processing Agreement (DPA) with us, if required by GDPR Article 28 or similar laws, for our role as a data processor. Requests for a DPA can be submitted to
[email protected]. You shall indemnify, defend, and hold harmless us and our affiliates from any claims, fines, or damages arising from your failure to comply
with applicable data protection laws. We are not responsible for
monitoring or ensuring your compliance with such laws, as further detailed in our Privacy
Policy.
5.7 This Acceptable Use Policy is illustrative and not exhaustive. We reserve the right to determine, in our sole discretion, whether your use of the Services violates this policy or these ToS. Upon suspicion of a violation, we may, without prior notice, investigate, suspend, or terminate your Services, remove or block Content, or take other actions as deemed necessary, without liability to you or any third party for any resulting damages, data loss, or interruptions. Violations may also be reported to relevant authorities as required by law.
5.8 You agree to indemnify, defend, and hold harmless us and our affiliates, officers, directors, employees, agents, successors, and assigns from any claims, losses, damages, or expenses (including reasonable attorneys’ fees) arising from your violation of this Section 5.
6.1 In the event of any violation of Section 5 (Acceptable Use Policy), any other provision of
these ToS, or applicable laws, regulations, or third-party rights, we may,
in our sole discretion, immediately suspend, restrict, or terminate your access to the Services,
your account, or any related Content, with or without prior notice and without entitlement to a
refund. Such actions may be taken in response to, but are not limited to: (i) violations of
Sections 5.2 through 5.6; (ii) payment defaults; (iii) suspected fraud, abuse, or illegal
activity; (iv) activities that impair the security, stability, or performance of our
infrastructure or Services; or (v) failure to comply with warnings or remedy breaches. We shall not be liable for any data loss, service interruption, or other
damages resulting from such suspension or termination.
6.2 We reserve the sole and absolute right to determine whether your actions, Content, or use of the Services constitute a violation of these ToS or applicable laws. Our determination is final, and we are not obligated to provide detailed explanations or evidence of violations prior to taking action, except as required by applicable law. You acknowledge that our right to enforce this policy is a fundamental condition of your use of the Services.
6.3 We reserve the right to prohibit, restrict, or take any action to address activities, Content, or uses of the Services that, in our sole discretion, harm or may harm our reputation, goodwill, or business interests, whether or not such activities explicitly violate these ToS. This includes, but is not limited to, actions that expose us to legal, regulatory, or public relations risks.
6.4 Upon suspension or termination under this Section, you remain liable for all outstanding fees, charges, or damages incurred prior to or as a result of such action. We may, at our discretion, report violations to relevant authorities, including law enforcement or regulatory bodies, as required or permitted by law. Any Content or data associated with a suspended or terminated account may be deleted without notice, and you waive any claims against us for such deletion or related consequences.
6.5 You agree to indemnify, defend, and hold harmless us and our affiliates, officers, directors, employees, agents, successors, and assigns from any claims, losses, damages, or expenses (including reasonable attorneys’ fees) arising from actions taken under this Section due to your violation of these ToS.
To ensure optimal performance, security, and compliance, we monitor critical services, including but not limited to HTTP, HTTPS, SMTP, POP3, IMAP, FTP, MySQL, DNS, system resource utilization (e.g., CPU, RAM, disk I/O, bandwidth), and email sending activities. On shared hosting plans, email sending is restricted to 100 emails per hour and 500 emails per day per account to prevent abuse and ensure fair resource allocation. Exceeding these limits, or engaging in activities that degrade system performance, may result in immediate throttling, suspension, or termination of Services without prior notice. We shall not be liable for any service disruptions, data loss, or damages resulting from monitoring or enforcement actions taken to protect our infrastructure or other users.
Any backups we create are for internal operational purposes only, provided on an "AS IS" basis without any warranty of completeness, accuracy, availability, or recoverability. We implement reasonable security measures to protect data in our possession but may modify these measures at our discretion, provided overall security is not materially degraded. You are solely responsible for maintaining independent, secure, and up-to-date backups of all your data, content, and materials to prevent loss, corruption, or unavailability. We do not guarantee or provide backup services unless explicitly stated in a separate written agreement. In the event of data loss, corruption, or unavailability due to any cause (e.g., server failure, cyberattacks, user error, or force majeure), you must restore your data from your own backups at your own cost. We shall not be liable for any data loss, corruption, or unavailability, or for any direct or indirect damages arising therefrom.
You are solely responsible for managing your account, data, and Content through provided control panels or tools. Administrative changes (e.g., deleting, moving, or modifying data, domains, or configurations) must be requested in writing via email to our designated support address or through our online client portal, if available, and may require additional verification (e.g., authorized signature or company stamp for business accounts). Self-manageable tasks must be performed by you, and we are not obligated to perform such tasks on your behalf. Any assistance provided may incur fees per Section 1. We disclaim all liability for any errors, losses, or damages resulting from your content management, failure to perform self-manageable tasks, or requested administrative changes.
Custom server configurations or adjustments on shared hosting plans are generally unavailable due to resource constraints and fair usage policies. Requests for custom configurations (e.g., non-standard server settings or software optimizations) may be submitted to [email protected] and, if approved at our sole discretion, will incur fees per Section 1 or as quoted after consultation. We do not guarantee the feasibility, compatibility, or success of custom configurations, and we disclaim all liability for any service disruptions, performance issues, or security vulnerabilities arising from such requests or implementations.
To ensure fair resource distribution, system stability, and security on shared servers, we employ automated monitoring tools and schedulers to track, throttle, or terminate processes that exceed runtime, CPU, RAM, disk I/O, bandwidth, or other resource limits as specified in the applicable service descriptions or posted on our website. You acknowledge that such measures are essential to protect the performance and security of all users. Exceeding resource limits may result in immediate throttling, suspension, or termination of Services without prior notice. We shall not be liable for any service interruptions, data loss, or damages resulting from process monitoring, resource limit enforcement, or related actions.
Requests for additional software installations beyond the standard Service offerings must be submitted in writing via email or our client portal and are subject to our approval at our sole discretion. Approved installations will be billed at the rates specified in Section 1 or as quoted after consultation. We do not guarantee the compatibility, performance, security, or ongoing support of additional software, and we disclaim all liability for any issues, including service disruptions, data loss, or security vulnerabilities, arising from such installations or their use.
Our mail servers may not be used for sending, facilitating, or supporting unsolicited bulk emails, defined as emails sent to more than 30 recipients with substantially identical content, or any other communications that violate applicable anti-spam laws, including but not limited to the General Data Protection Regulation (GDPR) and similar regulations worldwide. Abuse of autoresponders, mailing lists, or other tools to facilitate unsolicited communications is strictly prohibited. Violations of this policy may result in immediate throttling, suspension, or termination of email services or your entire account without notice or refund, and we may report such violations to relevant authorities as required or permitted by law. We shall not be liable for any consequences, including service disruptions or data loss, resulting from enforcement of this policy.
If you integrate third-party applications, plugins, APIs, or services with our Services, you are solely responsible for ensuring their compatibility, security, and compliance with these ToS and applicable laws. We do not provide support for third-party integrations unless explicitly agreed in writing, and any support provided will incur fees per Section 1. We disclaim all liability for any issues, including but not limited to service disruptions, data loss, security breaches, or performance degradation, arising from your use of third-party integrations or APIs.
You agree to comply with all technical, operational, and resource limits specified in the applicable service descriptions, order forms, or our website (https://coolicehost.com). Exceeding these limits (e.g., storage, bandwidth, or database usage) may result in additional fees, throttling, suspension, or termination of Services at our sole discretion. You are responsible for monitoring your usage to avoid exceeding limits. We shall not be liable for any consequences of enforcing service limits, including service disruptions or data loss.
You agree to indemnify, defend, and hold harmless us and our affiliates, officers, directors, employees, agents, successors, and assigns from any claims, losses, damages, or expenses (including reasonable attorneys’ fees) arising from your violation of this section or misuse of the Services.
For questions, complaints, or general inquiries related to the Services, including GDPR-related requests, please contact our customer support team via the customer service area on our website (https://coolicehost.com) or through the designated support portal, as outlined in Section 1. GDPR inquiries may be directed to [email protected] or, if a Data Protection Officer is appointed, at the designated DPO contact.
For reports of abuse, including violations of Section 5 (Acceptable Use Policy) or other misuse of the Services, please contact our Abuse Department via the designated abuse reporting form or email address provided on our website. For copyright infringement claims, submit a written notice to our abuse department with all required information under applicable law.
For legal notices or matters requiring attention from our Legal Department, please send written correspondence to Webhosting Services Ltd - VAT No: BG207127194 - Prestige Business Center bul. “Patriarh Evtimiy” 49, 4th floor, Sofia 1463, Bulgaria (European Union), or via the legal contact email provided on our website.
All communications must be in writing, and we reserve the right to verify the identity of the sender before responding. We disclaim all liability for any delays, errors, or issues arising from your failure to use the designated contact methods or provide complete and accurate information.
9.1 As a reseller, you may grant third parties (your customers or end-users) usage rights to the
Services we provide, but you remain our sole contractual counterparty.
You are fully responsible for ensuring that all third parties you engage comply with these ToS,
including but not limited to Sections 5 (Acceptable Use Policy) and 6 (Blocking and
Termination). You must pass on and enforce all applicable provisions of these ToS to third
parties through your own legally binding agreements, and you shall provide them with access to
our ToS upon request. We shall have no direct contractual
obligation to your third-party customers.
9.2 You are solely responsible for managing and ensuring cooperation from your third-party customers, including their compliance with these ToS and applicable laws. Upon our request, you must promptly provide accurate contact details (e.g., name, email, and address) for any third-party customer, and you authorize us to contact them directly for purposes such as verifying compliance, obtaining approvals, or addressing violations. Failure to provide such details within a reasonable timeframe may result in suspension or termination of your Services without notice or refund.
9.3 You are liable for all damages, losses, or expenses (including direct, indirect, incidental, or consequential damages) arising from breaches of these ToS or applicable laws by your third-party customers. You agree to indemnify, defend, and hold harmless us and our affiliates, officers, directors, employees, agents, successors, and assigns from any claims, demands, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees and court costs) arising from or related to your third-party customers’ actions, omissions, or violations. This indemnification obligation survives the termination or expiration of your reseller relationship or these ToS.
9.4 We reserve the right to suspend, restrict, or terminate your Services or access to any portion thereof, with or without notice, if you or your third-party customers violate these ToS, engage in activities that harm our infrastructure or reputation, or fail to comply with applicable laws. We shall not be liable for any service disruptions, data loss, or damages resulting from such actions. You remain liable for all fees and obligations accrued prior to termination.
10.1 Our affiliate program provides a 20% commission on
qualifying sales of Services referred through your unique affiliate link, applicable to all
hosting plans and billing periods. Participation in the affiliate program is free, subject to
our approval and compliance with these ToS. Commissions are payable only after a minimum balance
of €50 is reached and are subject to a 30-day withholding period from the date of each
qualifying order to account for our money-back guarantee (per Section 12.6). Payments will be
made via the payment method specified in your affiliate account, subject to applicable taxes,
fees, or withholding requirements.
10.2 Affiliate tracking is facilitated through cookies with a lifespan of 60 days from the date a referred user clicks your affiliate link. Commissions are earned only on completed, non-refunded sales of qualifying Services and exclude domain registrations, renewals, add-ons, or other non-hosting products unless otherwise specified. You are responsible for ensuring your affiliate links are used in compliance with these ToS and applicable laws, including but not limited to anti-spam and advertising regulations.
10.3 We reserve the right, in our sole discretion, to approve, reject, suspend, or terminate your participation in the affiliate program at any time, with or without notice, for reasons including but not limited to: (i) violations of these ToS or applicable laws; (ii) fraudulent, deceptive, or misleading marketing practices; (iii) actions that harm our reputation, goodwill, or business interests; (iv) self-referrals or abuse of the affiliate program; or (v) negative impacts on our Services or users. Upon termination, unpaid commissions may be forfeited, and you waive any claims against us for such termination or forfeiture.
10.4 You are solely responsible for all marketing and promotional activities conducted under the affiliate program, including ensuring that such activities comply with applicable laws, regulations, and third-party platform policies (e.g., social media or advertising networks). You may not use spam, unsolicited bulk communications, or prohibited advertising methods (per Section 5.5) to promote our Services. You agree to indemnify, defend, and hold harmless us and our affiliates, officers, directors, employees, agents, successors, and assigns from any claims, losses, damages, or expenses (including reasonable attorneys’ fees) arising from your affiliate activities or violations of this section.
10.5 The affiliate program is provided "AS IS" without warranties of any kind, and we do not guarantee the accuracy, availability, or performance of affiliate tracking systems or payment processing. We disclaim all liability for any losses or damages arising from your participation in the affiliate program, including but not limited to lost commissions, technical errors, or payment delays.
11.1 All intellectual property rights in the Services, including but not limited to software,
designs, trademarks, logos, documentation, and content we provide
(collectively, "Our IP"), are owned by or licensed to us. You are granted a
limited, non-exclusive, non-transferable, revocable license to use Our IP solely as necessary to
access and use the Services in accordance with these ToS. You may not copy, modify, distribute,
reverse-engineer, or otherwise exploit Our IP without our prior written consent.
11.2 You represent and warrant that you have all necessary rights, licenses, or permissions to use, upload, or distribute any content, data, or materials (collectively, "Your Content") through our Services. You grant us a worldwide, non-exclusive, royalty-free license to host, store, and process Your Content as necessary to provide the Services. You are solely responsible for ensuring Your Content does not infringe or violate the intellectual property, privacy, or other rights of any third party.
11.3 If you believe that any content hosted on our Services infringes your intellectual property rights, you may submit a written notice to our abuse department in accordance with applicable law. We reserve the right to remove or disable access to allegedly infringing content without prior notice and without liability, in accordance with applicable law.
11.4 You agree to indemnify, defend, and hold harmless us and our affiliates from any claims arising from Your Content’s infringement of third-party rights.
12.1 Current pricing for our Services is available on our website at https://coolicehost.com. Prices are subject to change at any time upon thirty (30)
days' prior notice via email or posting on the website. Continued use of the Services
after such changes constitutes your acceptance of the new pricing. All prices are exclusive of
applicable taxes, duties, levies, or fees imposed by governmental authorities, which you are
solely responsible for paying.
12.2 We partner with third-party service providers, including payment processors, domain registrars, and fraud screening services, to facilitate transactions and Services. By using our Services and providing payment or other information, you authorize us and our third-party providers to process such information as necessary to provide the Services. You agree to comply with the terms of service, privacy policies, and other policies of such third-party providers, over which we have no control or responsibility. While we implement reasonable security measures to protect your data in our possession, we disclaim all liability for any breaches, unauthorized access, errors, or other issues occurring within the systems of third-party providers, including any resulting damages or losses, as further detailed in our Privacy Policy. You acknowledge that transmission of information over the internet involves inherent risks, and you assume such risks.
12.3 Billing for Services occurs on a recurring basis as selected by you (e.g., monthly, quarterly, semi-annually, or annually) and automatically renews at the end of each billing period unless canceled in accordance with Section 13. You will be notified of upcoming renewals and invoices at least ten (10) days in advance via email or your account portal. Invoices are due immediately upon receipt or on the specified due date, whichever is earlier. Late payments shall accrue interest at 1.5% per month (or the maximum rate permitted by law) from the due date until paid in full. You are responsible for maintaining accurate and up-to-date billing information in your account; failure to do so may result in suspension or termination of Services without liability on our part.
12.4 We reserve the right to charge additional administrative fees for issuing paper invoices, processing manual payments, correcting billing errors not caused by us, or handling non-standard billing requests. Such fees will be disclosed in advance where practicable.
12.5 In the event of payment default, including non-payment, insufficient funds, or failed charges, we may, without prior notice, suspend or terminate your Services and access to your account, and we disclaim all liability for any resulting data loss, business interruption, or other damages. You remain liable for all outstanding fees, plus any collection costs, including reasonable attorneys’ fees. Initiating chargebacks, disputes, or reversals with payment processors or financial institutions may result in immediate termination of Services without refund or further notice, and you agree to indemnify and hold us harmless from any claims arising from such actions. All payments are non-refundable except as expressly provided in these ToS or required by applicable law. Refunds, if any, are at our sole discretion and may be subject to processing fees.
13.1 All contracts for Services are for the initial billing period selected by you (e.g.,
monthly, quarterly, semi-annually, or annually) and shall automatically renew for successive
periods of the same duration indefinitely unless properly terminated in accordance with this
Section. Auto-renewals shall occur at our then-current pricing, subject to any applicable
adjustments or notices as provided in Section 12. You acknowledge that auto-renewal is a
condition of the Services, and failure to cancel prior to renewal will result in charges for the
subsequent period.
13.2 We may terminate or suspend your Services, account, or these ToS without cause at any time upon fourteen (14) days' prior written notice (via email or posting on our website). You may terminate your Services without cause at the end of your current billing period by providing written notice (via certified letter, email to our designated support address, or through our online client portal, if available) at least thirty (30) days prior to the end of the billing period. Termination by you mid-billing period does not entitle you to a prorated refund unless required by applicable law. Upon any termination, you remain liable for all fees accrued up to the effective termination date, and we disclaim all liability for any data loss, inaccessibility, or other consequences arising from termination.
13.3 We may suspend or terminate your Services, account, or these ToS immediately without notice for cause, including but not limited to: (i) violations of Section 5 (Acceptable Use Policy) or any other provision of these ToS; (ii) failure to heed warnings or remedy breaches; (iii) content, data, or activities that impair, overload, or threaten the security, stability, or performance of our servers, network, or infrastructure; (iv) payment default or repeated late payments; (v) suspected fraud, abuse, or illegal activity; (vi) bankruptcy, insolvency, or assignment for the benefit of creditors; or (vii) any other conduct that, in our sole discretion, poses a risk to us, our users, or third parties. In such cases, no refunds will be issued, and you forfeit any prepaid fees. We reserve the right to report violations to relevant authorities.
13.4 The place of performance for all obligations under these ToS is Sofia, Republic of Bulgaria. These ToS shall be governed exclusively by the laws of the Republic of Bulgaria, without regard to its conflict of laws principles. Any disputes arising out of or related to these ToS or the Services shall be subject to the exclusive jurisdiction and venue of the courts located in Sofia, Republic of Bulgaria, and you hereby consent to such jurisdiction and waive any objections based on forum non conveniens or similar doctrines. Notwithstanding the foregoing, we may seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property or other rights, or to enforce these ToS.
13.5 You may not assign, transfer, or delegate any of your rights or obligations under these ToS without our prior written consent, which may be withheld in our sole discretion. Any attempted assignment without such consent shall be null and void. We may freely assign, transfer, or delegate these ToS or any rights or obligations hereunder, including to affiliates or in connection with a merger, acquisition, or sale of assets, without your consent. These ToS shall be binding upon and inure to the benefit of the parties and their permitted successors and assigns. All transfers or assignments must be documented in writing and signed by the assigning party.
13.6 For new customers only, we offer a 30-day money-back guarantee on qualifying hosting Services from the date of initial purchase, subject to our sole discretion and the following exclusions: (i) domain registrations, transfers, or renewals; (ii) add-on services, upgrades, or custom configurations; (iii) any abuse, violations of these ToS, or excessive resource usage during the guarantee period; (iv) Services terminated for cause; or (v) any other non-qualifying items as specified on our website. To request a refund, you must submit a written request within the 30-day period, and we may require verification or deduction of any incurred costs (e.g., setup fees). Refunds are limited to the amount paid for the qualifying Service and exclude taxes, fees, or third-party charges. This guarantee does not apply to renewals or existing customers.
13.7 Data Retention and Deletion
Upon termination of your Services or account, whether by you or us, we will delete or anonymize your personal data in accordance with our Privacy Policy and applicable laws (e.g., GDPR), unless retention is required for legal compliance (e.g., tax records) or to defend legal claims. You are responsible for exporting or backing up your data prior to termination, as we are not obligated to retain or provide access to your data post-termination, per Section 4. We shall not be liable for any data loss or inaccessibility following termination.
13.8 Sections that by their nature should survive termination (including but not limited to Sections 11 (Intellectual Property), 12 (Pricing and Billing), indemnification obligations, and dispute resolution provisions) shall remain in full force and effect after termination or expiration of these ToS.
14.1 We expressly disclaim all liability for any data, content, or information transmitted,
stored, processed, or otherwise handled through our network, servers, or Services, including any
actions, omissions, or conduct by you, your users, or any third parties. This includes, without
limitation, any loss, corruption, unauthorized access, or disclosure of such data or
content.
14.2 We disclaim all liability for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to lost profits, business interruption, or loss of data, arising from or related to internet connectivity issues, network failures, hardware malfunctions, software errors, cyberattacks, or any other technical or operational issues beyond our reasonable control, including force majeure events such as acts of God, war, terrorism, pandemics, government actions, or natural disasters.
14.3 To the maximum extent permitted by applicable law, we provide all Services "AS IS" and "AS AVAILABLE," without warranties or representations of any kind, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, or uninterrupted or error-free operation. We shall not be liable for any slight or ordinary negligence in the performance of non-essential contractual obligations. Liability for indirect, consequential, incidental, special, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, is excluded except in cases of willful intent or gross negligence, and in such cases, our aggregate liability shall be limited to the greater of (i) 100% of the fees actually paid by you for the specific Service giving rise to the claim during the twelve (12) months preceding the claim, or (ii) €100. These limitations apply regardless of the legal theory (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages. You acknowledge and agree that these limitations are a fundamental basis of the bargain and that the fees reflect the allocation of risk between the parties.
14.4 The limitations and exclusions in this Section 14 apply to us and our affiliates, officers, directors, employees, agents, successors, and assigns. If you violate Section 5 or any applicable laws, you shall be solely liable for all resulting direct, indirect, incidental, consequential, or other damages, including pecuniary losses, fines, penalties, and costs. You agree to indemnify, defend, and hold harmless us and our affiliates, officers, directors, employees, agents, successors, and assigns from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or related to: (i) your content, data, or use of the Services; (ii) your violation of these ToS or applicable laws; (iii) any infringement of intellectual property or other rights by you or through your account; or (iv) any third-party claims related to your actions or omissions. This indemnification obligation survives termination or expiration of these ToS.
14.5 In jurisdictions where certain limitations on liability are not permitted (e.g., for consumers under applicable consumer protection laws), the exclusions and limitations in this Section shall apply to the fullest extent enforceable under law.
We shall not be liable for any failure or delay in performing our obligations under these ToS due to events beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, earthquakes, pandemics, labor disputes, or failures of internet, telecommunications, or power infrastructure. In such cases, we will make reasonable efforts to notify you of the delay and resume performance as soon as practicable. You waive any claims for damages or termination arising from such delays or failures.
16.1 These ToS, and all matters arising out of or relating to them or the Services, shall be
governed by and construed in accordance with the laws of the Republic of Bulgaria, without
regard to its conflict of laws principles. This choice of law applies to all transactions and
disputes, regardless of where Services are provided or accessed globally. You
acknowledge that this choice of law is a material term of these ToS.
16.2 If any provision of these ToS is held invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law. Any invalid or unenforceable provision shall be reformed or replaced with a valid provision that most closely reflects the original intent of the parties.
16.3 We may amend, modify, or update these ToS at our sole discretion at any time, with or without prior individual notice to you. Amendments will be effective upon posting on our website (https://coolicehost.com) or upon notification to you via email or your account portal. Your continued use of the Services after such amendments constitutes your binding acceptance of the revised ToS. It is your sole responsibility to regularly review the ToS for updates. Non-compliance with the ToS, including any amendments, may result in immediate suspension or termination of your Services without liability to us or our affiliates, and you forfeit any claim to refunds or damages arising from such suspension or termination.
16.4 Any notices, consents, or communications required under these ToS must be in writing and delivered to Webhosting Services Ltd - VAT No: BG207127194 - Prestige Business Center bul. “Patriarh Evtimiy” 49, 4th floor, Sofia 1463, Bulgaria (European Union), or via email to the designated contact addresses provided on our website.
16.5 No waiver of any provision of these ToS shall be effective unless in writing and signed by the waiving party. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision. These ToS, together with any policies or agreements referenced herein, constitute the entire agreement between you and us regarding the Services, superseding all prior or contemporaneous agreements, understandings, or representations, whether written or oral. Any rights not expressly granted herein are reserved by us.
16.6 Compliance with Local Laws
While these ToS are governed by Bulgarian law, you are responsible for ensuring your use of the Services complies with all applicable local, state, national, and international laws, including but not limited to data protection, privacy, and consumer protection laws in your jurisdiction. We ensure compliance with GDPR for EU customers, as detailed in our Privacy Policy. EU customers may exercise GDPR rights as outlined in our Privacy Policy via the contact methods in Section 8.1. We are not responsible for monitoring or ensuring your compliance with local laws, and you shall indemnify, defend, and hold us harmless from any claims, fines, or damages arising from your failure to comply.
Last Updated: February 05, 2026
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Webhosting Services Ltd Prestige Business Center bul. “Patriarh Evtimiy” 49, 4th floor Sofia 1463, Bulgaria VAT No: BG207127194 |
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