Two-Factor Authentication in My CC

Protect your account with an extra layer of security. 

What is Two-Factor Authentication ?

Two-Factor Authentication adds a second step to your login process. In addition to your password, you’ll need to enter a one-time verification code to access your My CC account. This code is generated by an authentication app or sent to your registered email address. 

Why Use Two-Factor Authentication? 

Your My CC account contains sensitive data and enables you to book transactions utilizing your CC Balance. 

Two-factor authentication helps protect your account from unauthorized access by adding a second level of security, preventing access if your password is ever compromised, and making it significantly harder for malicious actors to gain access. 

What Happens When You Log In with Two-factor authentication?

After entering your username and password: 

  • You’ll be prompted to enter a 6-digit verification code 
  • This code is either sent to your email or generated by your authentication app and can only be used once 
  • Do you use My CC every day? Don’t worry, you’ll only need to complete the two-factor authentication once every three days.
Option 1:

Using an Authentication App 

You will need to download an Authentication App from the Apple or Android Stores. This app will then generate a new 6-digit code every 30 seconds that you can use to log in. 

Supported Authentication Apps: 

  • Google Authenticator 
  • Microsoft Authenticator 
Option 2:

Using your Email Address

If you choose email as your method, you’ll receive a one-time code at the email address we have on file.

How It Works: 

  • After entering your password, a 6-digit code will be emailed to you. It should arrive promptly.  
  • Enter this code to complete the login.  

If You Don’t See the Email: 

  • Check your spam or junk folder 
  • Whitelist the sender or domain in your email settings 

    How to Configure Two-Factor Authentication 

      1. Log in to My CC 
      2. Click on User Information (top right of the screen) 
      3. Select Configure Two-Factor Authentication 
      4. Click Enable 
      5. Choose Email or Authentication App 
      6. Follow the step-by-step instructions

      Information for Administrators

      As an account administrator, you can enable 2FA for other users in your organisation.

      How to Enable 2FA for Your Users: 

      1. Log in to MyCC 
      2. Go to Account Settings or User Management 
      3. Click on the user  you want to enable two-factor authentication for 
      4. Click Enable Two-Factor Authentication and choose email or Authentication App 
      5. Users will be prompted to complete setup on their next login 

              We recommend informing your users in advance and encouraging them to complete setup promptly. 

              FAQ

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              Two-Factor Authentication

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