ConnectMD provides non-urgent clinical advice and support to assist primary care providers in managing patient care and addressing clinical questions that do not require immediate intervention.
The program is delivered through a telephone advice line, which connects primary care providers with local specialists within two business days.
ConnectMD is available to primary care providers — specifically family physicians and nurse practitioners — practicing within the Edmonton Zone and North Zone in Alberta.
ConnectMD is intended for non-urgent clinical advice only.
It may be used to support:
It is not appropriate for:
ConnectMD does not provide direct patient care and does not replace clinical judgment.
ConnectMD must not be used for urgent or emergency situations. In urgent or emergent situations, providers should contact RAAPID-North or direct patients to appropriate emergency services.
All calls are managed by our Program Coordinators. The Coordinators collect relevant information via our non-urgent advice request form and facilitate connections to appropriate specialist support in accordance with established processes.
Hours of Operation
Monday to Thursday: 9:00 a.m. – 6:00 p.m.
Friday: 9:00 a.m. – 4:00 p.m.
ConnectMD is closed on weekends and statutory holidays. Any advice requests received during these times are processed the next business day.
Better patient care starts with the right connections
Impact
of calls to ConnectMD result in referrals to specialists being avoided
Insights
of primary care providers agree that the call gave them advice they can apply to other patients with similar health conditions
Accuracy
of unnecessary and/or incorrect imaging was prevented from being ordered
Additional options for specialty advice, depending on urgency level and location.
Our counterpart service for the Calgary Zone, providing telephone advice, clinical care pathways and other resources.
An electronic referral management system that allows physicians and clinic support staff to create, submit, track and manage referrals online through Alberta Netcare.
