Yes, all technicians are certified professionals with extensive training and experience in computer repair and IT support.
Yes, you can drop off your devices at our local service centre or we can arrange an in-home or on-site visit depending on your preference and issue.
Yes, we provide updates on your repair status via phone, email, or SMS as the work progresses.
We help businesses and individuals migrate data to cloud platforms and set up cloud storage solutions securely.
Yes, we provide support for software licensing, activation, and managing renewals to keep your systems legal and up to date.
Yes, through cleaning, hardware upgrades, removing malware, and optimizing software settings, we help boost your computer’s responsiveness.
Absolutely. We assist with setting up email accounts, troubleshooting sending/receiving problems, and optimizing email software.
Yes. Computerist can set up or troubleshoot your home or small business network, including Wi Fi coverage issues, slow connections, router configuration, and secure network setup for multiple devices.
Yes, we assist with printer installation, driver updates, connectivity issues, and maintenance for all common brands.
Absolutely. We assist with installing and configuring software, operating system updates, drivers, and security patches to keep your devices secure and running smoothly.
Yes, we install and configure trusted antivirus and internet security software to protect your devices from online threats.
Yes. Computerist handles a wide range of Apple Mac issues, including performance problems, system errors, hardware faults, SSD and RAM upgrades, and macOS-related issues.
Yes. We design and implement secure network infrastructures including VPN setup, firewalls, and access controls to protect your business data.
Yes, we provide internal cleaning services to remove dust and improve cooling, which can prevent overheating and prolong the life of your machine.
Yes. If your problem cannot be fixed or no practical solution can be provided, you won’t be charged the service fee, giving you peace of mind and risk-free diagnostics.
Yes, we offer IT consultations to help you plan upgrades, network designs, or future technology needs.
We provide urgent repair services for critical issues. Please contact us directly to discuss your situation and availability.
Yes. Depending on the issue, support can be provided on-site at your home or business, or remotely for faster resolution of software and network problems, giving you flexibility and minimal downtime.
Yes. We offer tailored maintenance and monitoring plans designed to prevent problems before they occur and maintain a reliable IT environment for your home or business.
Yes, all services are preceded by a clear, upfront quote with no hidden fees.
Yes, we offer personalised training sessions and guidance to help you get comfortable with new software or devices.
Yes. Computerist offers warranties on parts and labour for repairs completed, giving you confidence in the quality and longevity of the service.
Yes. Data recovery services are available for failed hard drives, deleted files, corrupted USB drives, and other storage devices, with options to set up regular backups to prevent future data loss.
Yes, we provide solutions for multi-user environments, including user account setup, permissions management, and secure network access.
Yes. Small business clients receive tailored IT support including workstation setup, network design, server support, data security, and ongoing maintenance to keep operations running smoothly and reduce downtime.
We provide tailored pricing solutions and discounts for businesses or clients with multiple devices requiring maintenance.
You can book by calling directly, sending an online enquiry through the website contact form, or requesting a callback. Appointments are scheduled at a time that suits you, with same-day or next-day bookings often available in Melbourne’s west.
We provide honest, expert advice about whether repair, upgrade, or replacement is the best option based on your device’s age, condition, and performance requirements.
Common signs include slow performance, frequent pop-ups, unexpected crashes, and unusual network activity. We offer diagnostics to confirm and remove viruses.
We recommend backing up important data, removing passwords if possible, and providing any relevant information on the issue when you bring your device in or schedule service.
We advise on best practices such as regular updates, cautious browsing, email safety, and the use of comprehensive security software.
We recommend and set up automatic backup solutions using external drives or cloud services to protect your data from accidental loss or hardware failure.
Repair times vary depending on the issue but many common problems are resolved the same day or within 24-48 hours. Complex repairs or ordering parts may take longer, and you will be kept informed throughout the process.
Pricing depends on the type of issue and required parts, but you can expect clear, upfront quotes before any work begins, with competitive rates for diagnosis, labour, and hardware. Many jobs are charged at a fixed price of $140, so you know the cost in advance.
Regular servicing every 6 to 12 months is recommended to maintain optimal performance and prevent major issues.
We aim to respond within the same business day for inquiries and typically offer same-day or next-day service appointments.
Often yes, but we encourage you to consult your manufacturer’s warranty terms. Professional repair helps maintain warranty validity.
Standard hours are: Monday to Friday: 9:00 AM – 8:00 PM Saturday: 10:00 AM – 4:00 PM Sunday: 10:00 AM – 4:00 PM After-hours or urgent support may be available by prior arrangement.
Our remote IT support is available Melbourne-wide, and can address software issues, virus removal, computer optimization, and other problems without needing an on-site visit.
We provide honest advice and alternative solutions, such as replacement options or trade-in recommendations.
Yes. We pride ourselves on clear communication and patient explanations. We guide customers through the process in simple terms and ensure you understand what’s happening at all times.
We accept cash, credit/debit cards, and electronic payments. Payment is typically due upon completion of service unless prior arrangements are made.
We accept cash, major credit cards, EFT, and online payments, offering flexible payment methods to suit your convenience.
We strictly adhere to data protection best practices, ensuring your personal and business information remains confidential and secure during repairs or support sessions.
Computerist IT Solutions offers computer and laptop repairs, Apple Mac repairs, virus and malware removal, data recovery, hard drive upgrades, home and business networking, remote IT support, server virtualisation, and general IT troubleshooting for homes and small businesses in Melbourne’s western suburbs.
Our personalised approach, local expertise, transparent pricing, and commitment to customer satisfaction differentiate us from larger or less responsive providers.
Call us to diagnose the issue promptly. It could be related to power supply, motherboard, or software corruption, and we can often fix it or advise on next steps.
We service desktops, laptops, Apple Macs, tablets, and some network equipment for both personal and business use.
Computerist primarily services Melbourne’s western suburbs, including Tarneit, Werribee, Wyndham Vale, Point Cook, Hoppers Crossing, Williams Landing, and surrounding areas, with both on-site and remote support available.