Community resources
Community resources
Community resources
- Community
- Tag: request
Tag: "request"
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...art of its business. Their facility management team handles a wide mix of tenant services every day, including maintenance requests, ad-hoc operational tasks, and recurring services that employees and v...
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Read how to display workflow on the Customer Portal and visualize request progress in JSM. Transform static workflow statuses into a clear ticket lifecycle to boost customer trust and reduce s...
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Hello, I am creating multiple sub-tasks under a parent task. Since more than one sub-task can be created, I would like to identify the most recently created sub-task and perform an action on it. Sp...
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...ame idea form can be reused across multiple channels. Below are the most common and effective ways teams collect ideas with Smart Forms. Auto-attach idea forms to customer requests (Jira Service M...
- App Central
- Article
- forms
- idea
- jira-product-discovery
- jpd
- request
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AI Ticket Analysis for Jira Service Management helps teams analyze large volumes of service requests quickly and clearly, without reviewing tickets one by one. Smart AI for Jira introduces Smart A...
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Self-service in Jira Service Management usually starts with good intentions and often feels straightforward to set up. You create a portal, define request types, add automations, and connect a k...
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...uddenly, the GPS on the sleigh goes dark. This isn't just a "request" for a new map; this is a full-blown emergency. If it isn't fixed now, operations stop, and presents don't get delivered. The HR R...
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...lso see a panel showing "Linked issues". When the "Offboarding" ticket is created, you can select employee in Assets field and this request will be automatically presented in the employee's p...
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...ay or a personal day?" "Can legal review this wording?" The employee (the requester) should absolutely not see this messy back-and-forth discussion. The JSM Solution: Internal Comments....
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...lowly train users to use the portal (where you can ask structured questions via Forms), but the Email Channel ensures that no request ever falls through the cracks during the transition. ❄️ L...
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..." You can’t process a payout, approve a 2-week vacation, or finalize a promotion without the right authority saying "Yes." Chasing these approvals via email ("Did you see my request?", "Can you sign t...
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...he user selects "Hardware Request," the form asks "PC or Mac?" If they select "Mac," it dynamically reveals "Air or Pro?" Validation: You can make fields mandatory, ensuring you get the full "W...
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...ptions, those who only use the portal have much more limited possibilities. 💭Let’s imagine a simple case when an employee submits a vacation request through the portal. When they want to make sure w...
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Hi I have a pre populated JSM request page link - particularly for description to add some context/guidance to add in the description before they submit. Eg link: https://s...
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How can I disable email request type? some requestors reply on email notification and the reply become a ticket. Right now, I'm using automation to delete the email request. How can I a...
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Hello App Central Community! Today, we’re talking to those of you who work with requests. Here’s the usual routine: A user needs something—access to a system, a password reset, or help with a b...
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For me, a well-structured request type means not only the right selection of fields to gather the necessary information, but also: ease of use for the customer when filling it out ease d...
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Hello Dear Community, I have the following situation. In my project, I am sharing a ticket with my service desk customer through the Request Participants field, but they do not get n...
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Hi Atlassian team, we've performed a full history rewrite and removed all large files using git filter-repo. Locally, the repository is now ~509 MB (.git/ folder), and git count-objects -vH confirms...
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Hello, I am sure this has been asked before, but I believe the ability to sort folders and/or the objects within them would be very useful in managing Confluence. I envision this feature to be ...
- Confluence Cloud Admins
- Discussion
- confluence
- feature
- request
- sort
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How can I modify and add fields to the customer view of the request? I would like to add fields such as priority, tags if possible, and I would also like to remove the option to escalate the issue.
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...ssue should be created, and each should have the correct Request Type and starting Status. In our implementation, it leads with the for: dropdown.size branch, and creates new work items as expected. H...
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...un daily using Schedule Trigger 3. Action: Get the feed response using send web request action. https://your-instance.atlassian.net/rest/plugins/1.0/log/feed 5. Headers to use: A...
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...he other Jira site should also create or update the ticket. I think the automation rule with web requests or incoming webhook can achieve this, but the assignee cannot be synchronized. Below are m...
- Jira
- Question
- cloud
- jira
- jira-automation
- jira-cloud
- request
- +1 more tag...
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I'm developing a Forge app that is listing out all the remote links associated with a customer request in Jira Service Management for all of the customers to see. My problem is that the api.asApp...
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