Master best iTop practices
and key concepts with
expert-led training.
Implement an efficient service desk with iTop.
Next session(s)
In-person
Online
Language
You’ll learn how to administer iTop, manage users, set up a Helpdesk, define a service catalog, and utilize the ITSM modules (incidents, requests, problems, changes). You’ll also gain the skills to track, measure, and communicate support activities effectively.
The training combines theory and practical exercises (30%), with real-world scenarios like managing an incident ticket from creation (via email or the portal) to resolution.
Master the essentials of iTop administration and CMDB.
This course is designed for those responsible for managing iTop in terms of configuration, infrastructure, and organization.
You’ll learn how to handle everyday tasks in iTop: user management, setting up notifications, defining audit rules, using CMDB modules, syncing and pooling external data, performing impact analysis, and more.
With a balance of theory and practice (30% hands-on exercises), you’ll quickly build the skills you need. Practical exercises include real-world scenarios, such as modeling an entire application chain, from hardware to business processes, linked with applications and users.
By the end of the training, you’ll have all the skills you need to confidently administer iTop and operate a reliable, efficient CMDB.
Next session(s)
In-person
Online
Language
Master ITSM and CMDB in one comprehensive program.
Next session(s)
In-person
Online
Language
This course is designed for professionals who want to harness the full potential of iTop, combining the power of ITSM to manage and deliver services, and CMDB to model and track your IT environment.
Throughout this course, you’ll learn how to:
- Navigate and customize iTop’s interface and architecture
- Create a comprehensive service catalog and handle incidents and requests
- Use the CMDB to map your entire IT ecosystem and ensure data consistency
- Import and synchronize data, and automate workflows
- Build insightful queries and leverage advanced reporting tools
Shape iTop to fit your needs.
This course is designed for those already familiar with iTop, ideally after completing the CMDB or ITSM training.
In just 1.5 days, you’ll learn how to customize iTop to match your specific needs: update the data model, adapt workflows, and tweak screen layouts.
We mix theory with hands-on practice, 30% of the course is dedicated to real-world exercises like creating a server cluster or adjusting a ticket lifecycle.
By the end, you’ll be equipped to make iTop truly your own.
Next session(s)
In-person
1.5 consecutive days on your premises
Online
4 live sessions (2 hours each) + 4 hours of individual exercises
Language
iTop Portal Configuration Training
Customizing your customer portal.
Aimed at thosewho are responsible for customizing their iTop Customer portal:
- You will learn how to manage access rights in the portal, to create forms and search bricks in the customer portal.
- The course combines theory and practical exercises with use cases, enabling you to give access to records for a new object class in your data model, to create new objects, to search for them, to display diagrams…
At the end of the course, you will be able to customize your iTop Portal.
Next session(s)
Every month
In-person
1.5 consecutive days on your premises
Online
3 online sessions (2 hours each) + 1 hour & 3 hours of individual exercises
Language
French, English
Master advanced iTop customization
with PHP and ITSM Designer.
Next session(s)
Online
Plus
Language
This course is designed for developers who want to push the boundaries of iTop customization. If you’ve already explored ITSM Designer and want to go further, to include advanced logic, or tailor the interface, this course is for you.