Frequently Asked Questions

Setup & Hardware

Can I use Stratus-io if my organization doesn’t use RFID badges?

Yes. In addition to RFID readers, stratus-io supports data collection with barcode and QR code scanners. If your organization does not currently utilize any of these methods, cost-effective solutions include RFID sticker tags and free barcode or QR code generators.

My organization already uses RFID cards, will they work with your RFID readers?

Yes. Our readers can read all major smart card types, including PROX, MIFARE, iClass, SEOS, Elite, Indala, and more. 

Can I use my phone’s scanner?

Yes, but it’s not recommended. Built-in NFC scanners support fewer card types, are limited in what card data they can read, and may require additional steps to operate.

Does someone have to stand at the checkpoint with a scanner to check people in?

No. Scanners and mobile devices can be mounted on available wall/surface space or placed as kiosks at entry points and set to 24/7 scan mode.

Using the System

What if someone loses their badge? Can they still check-in?

Yes. You can search your roster within the application and manually check people in without a badge.

What if I have two different events at the same time?

Administrators have the ability to assign different events to specific users/devices.

What if I have multiple classes or departments? Do they have to have separate accounts?

No. Multiple rosters can be managed from the same account, but additional accounts can be set up if needed.

How do I know if a badge belongs to the person checking in?

For additional security, photos of roster members can be uploaded to your database and displayed on the mobile device at the time of the scan.

Is there a way to check if someone has required certifications, training, etc. at check in?

Yes. You can select any field in your database to be visible at check-in. As long as the information has been updated in your roster, it will display at the time of the scan.

Can I export my attendance records?

Yes. Records export as a Microsoft Excel file.

Integrations & Security

Do I have to be connected to the internet?

No. Stratus-io has offline functionality that allows the application to continue to collect data without a network connection. The application will automatically update the database when it is reconnected to the internet.

What if my roster includes sensitive information?

The Cloud-In-Hand® Solutions Platform’s data center adheres to the SSAE18 SOC1, SOC2, and SOC3; PCI DSS; ISO 27001; ISO 14001; and ISO 9001 information and security certifications and standards.

What if my organization already has an app?

We offer free access to our API/SDKs, as well as expert developer support, through our Software Developer Program.

Will Stratus-io integrate with my existing database, access control system, or LMS?

We currently support Active Directory, FTP, SQL, Dropbox, Google Drive, and email integration. Contact us to learn more about integrating with additional systems.

Do the user defined fields (UDFs) in my database have to match up with my roster to update automatically?

No. With the exception of the Name, Badge ID, and Company, all fields in your roster can be edited to match your existing database UDFs.

Pricing & Compatibility

Will Stratus-io work on the mobile devices I already have?

Yes, Stratus-io is available on iOS and Android devices.

What if I only need a check-in system a few times a year?

Our pricing packages include event pricing, which covers two events per year, seven contiguous day per event.

Can I try Stratus-io before purchasing?

Yes, we offer a 30-day free trial of Stratus-io. Every organization has unique needs, so we’d love to learn more about yours to make sure you get the most out of your trial. Contact our team to get started.