Privacy Policy

Last updated: 09/12/2025

CleverCSV (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use our website and services.

By using CleverCSV, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website and services, we may collect the following types of information:

  • Account Information – name, email address, and password when you register.

  • Billing & Payment Information – subscription or payment details processed securely by Stripe (we never store full credit card numbers).

  • Usage Information – such as IP address, browser type, device details, pages visited, time spent on our site, and referral sources.

  • Uploaded Data (Files) – spreadsheets, CSV files, WordPress feeds, or other content you provide for AI processing. These files are stored temporarily for processing and securely deleted immediately after completion.

  • Communications – messages you send us via support requests, emails, or feedback forms.

2. How We Use Your Information

We process your data for the following purposes:

  • Delivering and operating CleverCSV services (file processing, AI Excel, WordPress Feed, etc.).

  • Managing accounts, subscriptions, and payments.

  • Providing customer support and responding to inquiries.

  • Sending service updates, newsletters, and important notices.

  • Conducting analytics and research to improve our platform (via Google Analytics and Mixpanel).

  • Ensuring system security, fraud prevention, and compliance with legal obligations.

3. Data Storage and Security

We prioritize the protection of your data:

  • Infrastructure – Data is hosted on Amazon Web Services (AWS) and DigitalOcean with strong security standards.

  • Encryption – All data is encrypted during transmission (HTTPS/SSL).

  • Access Control – Only authorized personnel have access to systems containing personal data.

  • File Retention – Uploaded files are deleted automatically once processing is complete. We do not permanently store user files.

  • Data Retention – Account-related personal data (e.g., name, email, billing info) is kept as long as your account is active or as required by law.

4. AI Security & Processing

CleverCSV integrates with OpenAI and similar providers to deliver AI-powered features. To protect your data:

  • Secure Transmission – All prompts, text, and data are sent to OpenAI’s API over encrypted connections.

  • Minimal Use – Only the data necessary to complete your AI request is transmitted.

  • Temporary Handling – Files are stored securely during processing and permanently deleted afterward.

  • No Training Use – We do not permit OpenAI to use your data to train or improve their models.

  • Provider Standards – OpenAI complies with industry standards (SOC 2, GDPR).

By using CleverCSV’s AI features, you consent to secure data transmission and processing through third-party AI providers.

5. Responsible AI Use

CleverCSV is committed to the ethical use of AI. While AI helps automate tasks and improve productivity, we recognize its limitations:

  • Bias Awareness – AI-generated results may sometimes reflect biases present in training data. We encourage users to review all AI outputs critically.

  • Human Oversight – Users are responsible for verifying the accuracy, appropriateness, and legality of AI-generated content before publishing or using it.

  • Restricted Use – CleverCSV may not be used to generate harmful, misleading, or unlawful content.

  • Continuous Improvement – We monitor and refine our AI workflows to ensure fairness, transparency, and reliability.

6. Sharing and Disclosure

We do not sell or rent your personal data. We share information only with trusted third parties when necessary:

  • Stripe – for secure payment processing.

  • OpenAI – for AI-powered content generation.

  • Google Analytics & Mixpanel – for service usage analytics.

  • Legal Authorities – if required to comply with legal obligations or protect rights and safety.

All third parties are required to protect your data in accordance with applicable laws.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Enable essential site functions (e.g., login sessions).

  • Measure traffic and usage trends (Google Analytics, Mixpanel).

  • Improve service performance and marketing campaigns.

You can control cookies through your browser settings, though disabling them may limit site functionality.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access – request details of personal data we hold.

  • Correction – request corrections to inaccurate or incomplete data.

  • Deletion – request that we erase your personal data.

  • Restriction – limit how we process your personal data.

  • Portability – request a copy of your personal data in a portable format.

  • Opt-Out – decline cookies, marketing emails, or analytics tracking.

EU/EEA Residents (GDPR): You have rights to withdraw consent, object to processing, and lodge complaints with supervisory authorities.
California Residents (CCPA): You can request disclosure of categories of data collected, opt out of “data sharing,” and request deletion.

To exercise these rights, contact us at support@clevercsv.com.

9. Children’s Privacy

CleverCSV is not directed at children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we discover that a child has provided personal data, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any significant updates will be posted on this page and, where appropriate, communicated via email.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Clever CSV
Email: support@clevercsv.com
380 mountain road, Union City, NJ