Careers at Clarity Telecom
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At Clarity Telecom, we believe that great people drive great businesses.
We’re always on the lookout for talented, passionate individuals who want to make an impact in the telecoms industry. Whether you’re a seasoned professional or just starting out, we offer exciting opportunities to grow, innovate, and succeed.
Innovative Environment
Be part of a forward-thinking company shaping the future of telecom solutions.
Career Growth
We invest in our people with ongoing training, mentorship, and career development.
Supportive Culture
Work in a collaborative and dynamic team that values your ideas and contributions.
Competitive Benefits
Enjoy a range of perks, inclusing flexible working, performance bonuses, and more
Explore our latest opportunities and take the next step in your career with Clarity Telecoms.
Current Job Openings
Don’t see the right role for you?
We’re always interested in hearing from talented individuals.
Send your CV and cover letter to support@claritytele.com and tell us how you can make a difference at Clarify Telecom.
Technical Helpdesk Agent - VoIP & Telecoms
Belfast, in person
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Full-time
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Permanent
Salary:
£27,500.00 per year
Requirements:
– Proven experience working in a technical support role or customer support role, preferably in a VoIP or telecommunications environment.
– Experience with ticketing systems (Jira Service Desk preferred).
– Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.
– Strong problem-solving and analytical skills with a keen attention to detail.
– Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications:
– Knowledge of cloud-based VoIP solutions
– Strong understanding of VoIP protocols (SIP, RTP, TCP/IP) and telecommunications concepts (PBX, PSTN).
– Familiarity with VoIP hardware and software solutions (Deskphones, Dect, Softphone etc.).
– Proficiency in network troubleshooting and diagnostic tools (Wireshark, Ping, Traceroute).
– Familiarity with remote desktop support tools (TeamViewer, AnyDesk, Remote Desktop Protocol).
– Certifications such as CCNA or VoIP-specific certifications are a plus.
– Understanding of ITIL framework and best practices in IT service management.
About the role:
We are seeking a technically proficient individual to join our team as a Technical Helpdesk Agent specialising in VoIP (Voice over Internet Protocol) and Telecoms. The ideal candidate will possess a solid understanding of VoIP technologies, telecommunications systems, and excellent troubleshooting skills to provide top-notch technical support to our clients.
Responsibilities:
– Provide first-line technical support to clients via phone, email, or ticketing systems regarding VoIP and telecommunications issues.
– Diagnose and resolve technical issues related to VoIP hardware, software, and network connectivity.
– Assist clients with configuring and troubleshooting VoIP phones, routers, switches, and related equipment.
– Collaborate with internal teams to escalate complex issues and ensure timely resolution.
– Document all client interactions, technical issues, and resolutions in the ticketing system.
– Continuously update knowledge base articles and FAQs to facilitate self-service troubleshooting for clients.
– Perform periodic system maintenance tasks and upgrades to ensure optimal performance of VoIP systems.
Business Development Manager
Belfast
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Full time, Mon-Fri, in person
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Permanent
Salary:
£35K to £40K per year depending on experience
Negotiable based on experience, excellent commission plan – up to £70k OTE.
£500 per month car allowance, plus a company fuel card
Additional pay:
– Commission pay
Benefits:
– Company pension
– Free parking
– On-site parking
– Private medical insurance
Requirements:
Experience:
– Business development: 2 years (preferred)
– Minimum of 2 years’ sales experience, ideally in field or B2B sales within Telecoms.
– Customer focused.
– Experienced in self-generating new business opportunities.
– Proven experience of closing sales opportunities and achieving allocated sales targets.
– Excellent negotiation, communication, and interpersonal skills.
– Ability to work independently as well as part of a collaborative team environment.
Licence/Certification:
– Full driving License required.
About the role:
As one of our Business Development Manager, you will be responsible for growing our market share of hosted telephony software, selling to a range of SME’s and large enterprises. This role will require you to generate new business leads, ensuring your pipeline is set to achieve sales targets.
The ideal candidate will have experience within a target driven environment, with a ‘get up and go’ attitude, and a desire to succeed.
Key Responsibilities
– As a Business Development Manager, you will be instrumental in driving new business opportunities, fostering client relationships, and expanding the company’s presence.
– Develop and sustain strong client relationships through consistent communication, meetings, and customised solutions.
– Work closely with internal teams to ensure the alignment of services and offerings with client requirements.
– Stay updated on industry trends, market developments, and competitor activities to identify opportunities for growth.
– Independently manage your pipeline to meet and surpass sales targets and KPIs.
Telesales Agent
Belfast
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Full time
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Permanent
Salary:
£27.5K
Basic OTE £35K+
Requirements:
Excellent telephone manner. Prior Telesales/Sales experience, preferably within the Telco market. Essential IT skills and CRM experience. To be a team player whilst also having the ability to work on your own initiative. Driven with a competitive nature. A positive attitude.
About the role:
We are keen to employ a Telesales Agent that can work within our central Belfast office. Competitive salary & uncapped commission available. Hours will be Monday to Thursday 9am to 5pm and 9am to 4pm on a Friday.
Responsibilities Include: Identifying opportunities, creating new sales leads and appointments for the Field Sales Team. Achieving weekly/monthly and quarterly targets. Develop and maintain an accurate pipeline. The ability to achieve KPI’s including quantity of calls made daily, booked meetings & prospect/suspect growth. Identifying customer needs and targeting accordingly. Updating CRM with correct information and setting tasks for call backs and follow up opportunities. Liaise with various departments within the business to maximise opportunities.