We use cookies to make your experience better. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. Learn more.
FAQs
General Information
CUSTOMER SUPPORT
Please contact our customer support teams by the following methods:
- General help: info@clampitt.com
- Help with online ordering and orders placed: websitehelp@clampitt.com
- Invoices, statements, W9 requests and credit questions: creditdepartment@clamptt.com
- Customer or Company Account help: accounts@clampitt.com
- Sales: info@clampitt.com
- Samples: samples@clampitt.com
- Website help: websitehelp@clampitt.com
You can also chat with us by opening the chat window in the bottom right-hand corner of every page, M-F, 8am-5pm CST.
ONLINE ORDERS:
Absolutely! You don't have to have an account with us to order online, but if you're looking to connect your current Clampitt company account, or create a customer account, please see the 'Customer & Company Accounts' section.
Also - it is our goal to make your paper, envelope & equipment buying and browsing as seamless as possible. We love to hear feedback, so if you have a suggestion on how we can improve or what we are doing right, please let us know!
You can use our website by browsing our products through the main navigation or searching for the product you'd like. You can then choose the amount you'd like to order and click 'Add to Cart.'
When you have what you need in your cart, you can proceed to checkout and follow the steps to complete your purchase!
We've set up a website help series for customers, or if you're having trouble, reach out to websitehelp@clampitt.com.
We accept all major credit cards, COD & payment terms (if you have a compnay account with us).
No, you do not need an account to place an order on our website and can check out as a guest.
However, if you create a customer account you can track your online orders, create and share wishlists and check out faster.
You can also create an online company account if you have a company account with us.
Please see our 'Customer & Company Accounts' section for more information.
After placing your order, you’ll receive a confirmation email with your order number and details. If you don’t see it, check your spam folder or contact us.
We process orders quickly to ensure fast delivery. If you need to make changes or cancel, contact us as soon as possible at info@clampitt.com. Changes are not guaranteed after processing begins.
Once your order has been processed, you'll receive an email form us. If you have not received your order, please contact us at info@clampitt.com.
Contact us as soon as you can at info@clampitt.com. If the order hasn’t shipped yet, we’ll do our best to correct it before it goes out.
You can reach us:
- Order help: info@clampitt.com
- Phone: 214-638-3300
- Chat: bottom right-hand of every page, open M-F 8am-5pm CST.
- Website help: websitehelp@clampitt.com
- Website form: contact us page
Our FasClampitt Stores are more tailored toward small quantities and cash sales. However, if you need only a small amount of parent/folio size sheets we can definitely help you at our main branches.
Our Fasclampitt locations stock the bulk of our envelope inventory.
If you cannot find the product you need, please contact us via chat (lower right-hand of every page) M-F 8am-5pm.
If it is outside of business hours, please email us at info@clampitt.com.
You can also fill out a custom product inquiry form if you need a different color, cut, etc.
Please also view our Product FAQs.
You can change the sheet count on your order in a few different ways.
On the category pages, you can adjust the sheet count before adding to your cart.
On the product page, you can adjust the sheet count just above the price and add to cart area.
If you're on the shopping cart page, you can adjust the sheet count there before proceeding to check out.
Sorry you're having trouble! Please review our Website Help Series, or reach out to us at websitehelp@clampitt.com
SHIPPING & DELIVERY:
We ship to the continental United States.
Shipping rates vary depending on your location and the size of your order. You’ll see the estimated shipping cost during checkout.
We ship via our own delivery network of Clampitt trucks. We also use other carriers like UPS when outside of our geography.
If your order was shipped using our local Clampitt truck delivery network, you should expect your order in 2-3 business days.
If you are outside our network and we used a thrid-party shipping method, you can generally expect deliveries between 5-7 days, depending on carrier.
Yes! During checkout, choose the 'In-Store Pickup' option.
Once your order has been processed, the Clampitt team from that location will reach out to you know and will be shipped immediately.
MEREDITH.
We do not.
Contact us as soon as you can at info@clampitt.com. If the order hasn’t shipped yet, we’ll do our best to correct it before it goes out.
CUSTOMER & COMPANY ACCOUNTS:
A customer account allows you to log in to our website to access features like saving your online order history, saving your shipping & billing information, creating and sharing wishlists and faster checkout.
You can create a customer account here.
If you have a company account with us, an online company account will allow you to view your pricing and shop via a tax-exempt status via your customer account login.
A company account also allows multiple customer accounts under one company so that all users can see the company order history.
If you have an account with us and want to set up an online account, please email accounts@clampitt.com with your company number, company name and address and we will get you set up!
If you do not yet have a company account with us, please visit our new company account page.
If you already have an account with us and want to set up an online account, please email accounts@clampitt.com with your company number, company name and address and we will get you set up!
If you do not yet have a company account with us, please visit our new company account page.
No, you can check out as a guest.
You do not need a company account to shop with us, but if you have a company account, you will receive wholesale pricing (if you are tax-exempt), full carton discounts, request payment terms and more.
If you don't have a company account and would like one, please visit our New Company Account page.
If you have a company account with us already, but are not set up online, please email accounts@clampitt.com to get set up.
Customer Account:
A customer account allows you to log in to our website to access features like saving your online order history, saving your shipping & billing information, creating and sharing wishlists, and faster checkout.
Company Account:
If you have a company account with us, an online company account will allow you to view your pricing and shop via a tax-exempt status via your customer account login.
A company account also allows multiple customer accounts under one company so that all users can see the company order history.
Note: you will log in via your customer account to access your company features
If you're having trouble logging into your account, please check your email and try to reset your password on the login screen.
If you are still having issues, please contact us via chat, M-F 8am-5pm or email accounts@clampitt.com.
Please email us at accounts@clampitt.com and we will get it sorted out!
PRODUCT QUESTIONS & FAQS
Here is a list of our Partners:
Billerud
Blanks USA
Bloomin Seed Paper
Canon
Cenveo
Condat
CTI Paper USA
CWT Worktools USA
Dallas Paper Company EFI
Fedrigoni
Finch Paper
Formax
French Paper Frontline
General Formulations
G.F. Smith
Gmund
GravoTech
Hazen Paper
Reich Paper
Roland
Sappi
Seaman Paper
Sihl
Simpson Security Papers Inc.
Smurfit WestRock
Southern Index
Spinnaker
Sustana
Suzano
Sylvamo
TST/Impreso, Inc.
Twin Rivers Paper
Vanguard
Wausau Coated
Xante
YUPO
Zapco Die-Cut Paper Products
Yes, if you come into our Sample Room, we can try to match your sample to one of our many sample paper stocks.
FSC:
Forest Stewardship Council – “is an international not for-profit, multi-stakeholder organization established in 1993 to promote responsible management of the world’s forests. Its main tools for achieving this are standard setting independent certification and labeling of forest products. This offers customers around the world the ability to choose products from socially and environmentally responsible forestry.”
SFI:
Sustainable Forestry Initiative – “Voluntary third-party forest certification began in the 1990s in response to market concerns about forest management and illegal logging, primarily in developing countries.”
Our Fasclampitt locations stock the bulk of our envelope inventory.
Our FasClampitt Stores are more tailored toward small quantities and cash sales however if you need only a small amount of parent/folio size sheets we can definitely help you at our main branches.
Price per M means per Thousand.
If a product is 2500/M, that means it is $2,500 per one thousand sheets.
PAPER SCHOOL
While paper may seem relatively simple, there is a true science to selecting the right paper when developing project specifications. An uninformed decision can result in unhappy clients, unreadable text, and unimpressed customers.
*Our regularly scheduled Paper Knowledge Sessions are designed for working professionals in graphic design, printing, and corporate purchasing arenas. If you’re looking for something tailored to college-level students, please contact your local representative.
To learn more and see dates, visit our Paper School page.
At Clampitt’s Paper School you will learn everything from how paper is made to paper math and pricing to textures and different grades. You will also receive a Paper School Book that you will be able to take with you and use in your future paper endeavors.
We offer paper school at our headquarters in Dallas, TX, as well as other Clampitt Paper locations.
Go to our Paper School page to see upcoming locations/dates.
Paper school is free!
Absolutely! The more the merrier. Just make sure to register each guest when you RSVP.
Please see the Paper School page for upcoming locations, dates and to sign up.
Please see the Paper School page for upcoming locations, dates and to sign up.
Paper is confusing! We welcome you to attend as many times as you'd like.
CREATIVE CENTER
The Clampitt Paper Creative Center is a space for all things paper and print. And, it's the biggest sample room in Texas!
The goal of the Creative Center is to have a creative place for printers, designers, graphic artists, marketing teams and more to meet and brainstorm.
We also have The Max Center for Creative Learning which is the go-to place for local groups to host meetings, lunch & learns, events, and more.
Visit the Creative Center page for more info.
Please contact info@clampitt.com with photos and your reason for wanting to be shown in the Creative Center.
Absolutely! Please contact info@clampitt.com with your name, contact info and date of your event.
MEREDITH - should we have a form here and on the creative center page?
The Sample Room is used to fill sample requests and for customers and creative minds to find the paper that is right for a specific project. Learn more and meet our Sample Room team.
The Creative Center is a group learning space that can be used individually or for groups who want a creative space to brainstorm or learn in. We have the ability to host events of all types from “lunch and learn’s” to group seminars to social events. For more information about events and opportunities, please visit our Creative Center page.
SAMPLE ROOM
The Sample Room is used to fill sample requests and for customers and creative minds to find the paper that is right for a specific project. Learn more and meet our Sample Room team.
The sample room is located at our Dallas headquarters:
9207 Ambassador Row, Dallas, TX 75247
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
The Sample Room is open M-F from 8am-5pm MST.
You can email samples@clampitt.com or call the Sample Room directly at 214-424-0134.
Yes! Please visit the Sample Room between Monday – Friday from am-5pm CST.
The Sample Room is located at our Dallas headquarters, 9207 Ambassador Row.
Samples are free for professionals in the graphic design and printing industries that are currently working on live projects.
Yes, we sell sample sheets by the sheet to the public. Some of our samples are not available for purchase.
No, envelope samples are made and only for professionals working on live projects. Please ask a rep about purchasing envelopes.
es, we will ship samples to customers in our general trading area. If you are not located within our general trading area, but are a Clampitt customer, we can ship samples using a provided shipping account number. If you are not a Clampitt customer and not located within our geography, we apologize we are not able to ship samples.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Yes! Please fill out our request a sample form and we will be in touch.
Yes, if you come into our Sample Room, we can try to match your sample to one of our many sample paper stocks.
The Sample Room is used to fill sample requests and for customers and creative minds to find the paper that is right for a specific project. Learn more and meet our Sample Room team.
The Creative Center is a group learning space that can be used individually or for groups who want a creative space to brainstorm or learn in. We have the ability to host events of all types from “lunch and learn’s” to group seminars to social events. For more information about events and opportunities, please visit our Creative Center page.
EQUIPMENT
We do! Take a look at our:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
You can! Please schedule a demo here.
We do! Please visit our request service page and fill out the form to get started.
SALES
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Please give our Customer Support team a call at 214-638-3300 and ask who your salesperson is. If you do not have one, we will be sure to assign one to you!
THE PAPER PEOPLE
At Clampitt Paper, each sales person is required to go through a year-long training process in order to extensively learn each part of Clampitt Paper Company as well as thoroughly learn the “Clampitt Way” of doing business. We consider ourselves to not only have the most knowledgeable team in each of our regions but to always strive to know more about our business.
If you're interested in becoming on of the Paper People, check out our job opportunities.
SPECIFICATIONS / BUSINESS DEVELOPMENT DEPARTMENT
Our Specifications department consists of three amazing salespeople that are dedicated to helping clients of all levels from start to finish on print projects. Essentially they match a customer to their perfect paper whether it be matching a price point, picking a specific texture or color, bringing an idea to life on paper, or simply having knowledge about each paper option.
If you are interested in meeting with a Spec Rep you can email info@clampitt.com or call 214-638-3300 for more information.