CUSTOMER Bookings, in-store drop offs and deliveries
CIRCUIT: Seamless Repair Journey
Self-Service From Click to Completion in One Interface
- Customers book in repairs online or in-store
- Auto-generated shipping labels and courier bookings
- Instant status updates keep customers informed
- Secure upfront payments or deposits
See Every Order at a Glance
- Real-time dashboard tracks all incoming repairs
- Rich customer and product data at your fingertips
- Capture valuable first-party insights with every repair
- No more lost orders or confused customers
Streamline repairs. Delight customers. Grow your business.
customer facing quotes, quote requests and check out
MASTERMIND: Smart Quoting That CONVERTS
Clear Quotes That Convert
- Instant pricing matrix eliminates guesswork
- Customers see exactly what they’re paying for
- Digital quote requests with photo attachments
- Transparent timelines build trust and set expectations
Turn Quotes Into Approved Orders
- Track approvals, declines, and pending decisions
- Gather first-party data to inform future strategies
- Monitor inventory needs based on approved services
- Track and inform standardised pricing
Build trust with transparency. Close more repairs and increase customer lifetime value.
Order management
ARCHITECT: Order Management That Works
Every Repair, Always Tracked
- Seamless handoff from approved quote to repair order
- Real-time status updates at both item and service levels
- Instant SMS/email notifications keep customers informed
Empower Your Team
- Shop floor and customer service see the same live data
- Dedicated portal for repair teams, whether in-house or external vendors
- Resolve enquiries instantly with complete information
- Collect valuable first-party data with every interaction
- Track progress from intake to completion
No more chasing updates. No more customer callbacks. Just deeper loyalty and lasting relationships.
internal or external REpair management
PATHFINDER: Repair Excellence at Scale
Trusted Quality Control
- Digital workflow tracking through
- QR / Bar code code scanning
- Time-stamped reporting for precise operational insights
- Scale repairs without sacrificing quality
Optimise Every Aspect
- Connect real-time capacity to accurate quote timelines
- Capture first-party repair data to decrease acquisition costs
- Customise repair workflows to your exact needs
- Track materials and parts usage for inventory control
Master your repair process. Deliver exceptional service. Transform one-time repairs into lifetime value.