FAQ

New and genuine Rolex watches are exclusively sold by Official Rolex Retailers, who warrant the

authenticity of your Rolex and ensure its international five-year guarantee. The network of Official Rolex Retailers covers more than 100 countries worldwide.

A&S Chronora is the only Official Retailer of Rolex and Tudor watches in Lebanon.

Rolex guarantees the proper functioning of its watches for a period of five years from the date of purchase. The Rolex guarantee excludes normal wear-and-tear (notably the wear-and-tear of non-metal bracelets and straps), loss, theft, or damage due to misuse. The substitution of components with, or the addition of, components or accessories not manufactured by Rolex will invalidate the guarantee. The guarantee is valid only if (1) the watch has been sold by an Official Rolex Retailer; (2) the guarantee card has been completed in full by the Official Rolex Retailer at the time of purchase; and (3) the guarantee card is presented with the watch, either to an Official Rolex Retailer or to an Official Rolex Service Centre. Any work carried out by third parties will render the guarantee null and void.

Feel free to contact us by filling the form below.  Or contact us on the following numbers:
T: +961 1 984 999
M: +961 70 999 304

You can help preserve its lustre by cleaning it occasionally with a microfiber cloth. You can also wash the case and bracelet (except leather straps) from time to time using soapy water and a soft brush. After wearing your watch in the sea, it is important to rinse it with fresh water to remove any salt and sand deposits. Before cleaning your watch, always ensure that the winding crown is screwed down properly against the case to guarantee waterproofness.

There is no need to wind a Rolex if it is worn daily. As you move your wrist throughout your day, the Perpetual rotor transfers energy to the watch, providing a constant and stable power source. When you take it off and set it aside it can retain its charge for up to 70 hours, depending on the model. To get it going, simply wind the movement manually by unscrewing the crown to the winding position and turning it clockwise about 20 times. Please remember to screw the crown back down properly against the case in order to guarantee waterproofness.

All Rolex wristwatches are waterproof to depths of at least 100 metres for Oyster Perpetual models, and 50 metres for Cellini models. Some Oyster watches can withstand depths of 1,220 or even 3,900 metres. To maintain your watch’s waterproofness, the winding crown has to be screwed down tightly to create a hermetic seal. When you reset the time, the date or other functions or wind the watch manually, it is extremely important to ensure that you have screwed down the winding crown until it cannot turn any further. After wearing your watch in the sea, it is important to rinse it with fresh water to remove any salt and sand deposits.

Rolex watches can be set by unscrewing the crown and pulling it out to the second notch. The seconds hand is stopped, allowing you to set the time. Each model has its own detailed user guide and functions that may vary, please download the appropriate guide via the following link: https://www.rolex.com/media/user-guides.html

To guarantee continued accuracy and waterproofness, Rolex recommends that you periodically return your watch to an Official Rolex Retailer or Service Centre for professional servicing. It is recommended to service your Rolex approximately every 10 years depending on the model and real-life usage.

The network of Official Rolex Retailers and Service Centres covers more than 100 countries worldwide and draws on the expertise of highly skilled watchmakers, carefully selected and trained by Rolex. Official Rolex Retailers can advise you on all the technical aspects of your watch’s functions.

Feel free to contact us by filling the form below. Or contact our Rolex Authorised Service Centre on the following numbers:
T +961 1 990 050
M +961 81 000 199