ChorusCX safeguards your organization with advanced encryption, AI-powered fraud detection, and the compliance controls global enterprises demand, so your team can focus on delivering exceptional customer experiences.
Organizations process sensitive customer data every minute of the day, from payment card details and health records to personal identifiers and proprietary business intelligence. A single breach can mean regulatory penalties, customer attrition, and lasting reputational damage.
ChorusCX was purpose-built for this reality. Our platform unifies communication security, interaction recording compliance, workforce engagement management, and real-time fraud prevention into a single, globally available solution. Whether you operate from one site or a hundred, ChorusCX gives your organisation the tools, training, and technology to stay ahead of evolving threats.
Every customer interaction that passes through ChorusCX is protected by multiple layers of security designed to meet the most stringent enterprise and regulatory requirements.
All recorded interactions, audio, video, and screen captures, are encrypted at rest using 256-bit AES, the same standard trusted by governments and financial institutions worldwide. Sensitive data that must remain part of original recordings is fully protected without sacrificing accessibility for authorised users.
ChorusCX's rules-based ePause engine automatically pauses and resumes recording based on application activity. When an agent enters a payment screen or sensitive form, recording stops without manual intervention, eliminating the risk of capturing card data or protected health information.
Recordings and data in transit are protected via SSL/TLS protocols, ensuring that communication between agents, servers, and cloud infrastructure cannot be intercepted or tampered with during transmission.
Our on-demand scrub feature allows compliance teams to permanently remove sensitive information from audio and video files after the fact, giving your organization a safety net for interactions where protected data was inadvertently captured.
ChorusCX provides the technical controls and auditable processes that enterprises need to satisfy regulatory requirements across industries and jurisdictions.
Automated pause/resume, encryption, and data scrubbing protect cardholder data across every channel.
Secure recording, role-based access, and encryption controls for protected health information.
Data minimisation, consent management, and tools to honour right-to-erasure requests.
Financial services recording obligations with tamper-evident storage and full audit trails.
Every administrative action, user login, recording access, playback event, and configuration change is logged with timestamps and user attribution. These immutable audit trails give compliance teams and external auditors a complete chain of custody for all interactions.
Controlling who can access what, and when, is foundational to contact center security. ChorusCX provides layered access management across every component of the platform.
Define granular privileges for agents, supervisors, QA analysts, compliance officers, and administrators so every user sees only what they need.
Manage user identities and strong password policies through Microsoft Active Directory, SAML, or your existing identity provider
Adds a second verification layer to prevent unauthorized access, even if credentials are compromised.
Restrict platform access to trusted networks and isolate sensitive systems from general traffic.
Every access event is recorded, providing a full trail of who accessed which recordings and when.
Today’s cybercriminals use sophisticated techniques, number spoofing, IVR system manipulation, and social engineering, to bypass traditional defences. Even the most advanced technical controls cannot fully protect against human vulnerability. ChorusCX takes a dual approach: intelligent technology backed by human expertise.
Machine learning models analyse call patterns in real time, flagging potential fraud and spam before they reach your agents. The system learns continuously, improving accuracy with every interaction.
Configure detection thresholds and routing rules to match your risk profile. Suspicious calls can be automatically routed to a specialist fraud team for assessment and intervention.
ChorusCX maintains partnerships with leading cybersecurity providers, giving the platform access to global databases of known fraudulent telephone numbers for proactive blocking.
Enable fraud prevention with minimal configuration. The system integrates seamlessly with your existing telephony infrastructure and begins protecting calls immediately.
Technology alone is not enough. ChorusCX combines platform-level defences with human-centred security programmes to create a resilient posture against modern threats.
Enterprise-grade firewalls, intrusion detection systems, and continuous vulnerability monitoring protect the ChorusCX platform at every layer. Our cloud infrastructure is hosted in geographically distributed data centres with physical security controls, redundant power, and 24/7 monitoring.
Your agents are your first line of defence, and potentially your greatest vulnerability. ChorusCX provides structured training programmes that teach staff to recognise phishing emails, malicious texts, social engineering attempts, and phishing attacks across every communication channel. Training covers password hygiene, secure data handling, cloud sharing best practices, and incident reporting procedures.
When threats are detected, ChorusCX’s incident management framework ensures rapid containment and recovery. Proactive automated intervention means flagged threats receive expert review and resolution, minimising disruption to your operations while maintaining full audit documentation.
ChorusCX’s workforce engagement platform, including call recording, screen capture, quality management, and speech analytics, is built with security at its core. Every feature has been designed to keep data protected without compromising operational insight.
See how ChorusCX protects organizations of any size with advanced encryption, AI fraud detection, and built-in compliance, talk to our team today.
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