SupportFlow is a web based help desk support software. It allows agents to reply or create new tickets using web interference.
| Author: | Daniel Bachhuber, Varun Agrawal, Alex Mills, Andrew Spittle (profile at wordpress.org) |
| WordPress version required: | 3.5 |
| WordPress version tested: | 4.5.27 |
| Plugin version: | 0.7 |
| Added to WordPress repository: | 05-07-2014 |
| Last updated: | 28-06-2016
Warning! This plugin has not been updated in over 2 years. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.
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| Rating, %: | 70 |
| Rated by: | 4 |
| Plugin URI: | https://wordpress.org/plugins/supportflow/ |
| Total downloads: | 5 068 |
| Active installs: | 10+ |
 Click to start download |
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SupportFlow is a web based help desk software. SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.
A few of its features are:
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Allow agents to create/reply tickets using web interface.
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Customers can create ticket by sending an E-Mail or filling a web based form.
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Agents can opt to get E-Mail notifications of replies of tickets.
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Administrator can limit agents access to particular tags.
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Administrators can see daily/weekly/monthly ticket statistics.
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Agents can view tickets assigned to them in admin dashboard.
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Agents can insert predefined replies to the tickets.
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Agents can add their signature to tickets using one-click.
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Agents can forward whole conversation to anyone using its E-Mail ID.
To contribute to SupportFlow visit [github] (http://github.com/SupportFlow/supportflow/).