JS Support Ticket is a powerful and easy to use support system that helps you to provide support system elegantly.
| Author: | JoomSky (profile at wordpress.org) |
| WordPress version required: | 5.5 |
| WordPress version tested: | 6.9.1 |
| Plugin version: | 3.0.6 |
| Added to WordPress repository: | 10-10-2014 |
| Last updated: | 24-02-2026 |
| Rating, %: | 76 |
| Rated by: | 73 |
| Plugin URI: | https://www.jshelpdesk.com |
| Total downloads: | 555 338 |
| Active installs: | 8 000+ |
 Click to start download |
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JS Help Desk is a professional, AI-enhanced helpdesk and customer support system for WordPress. It offers a complete ticketing solution with front-end submission, guest tickets, and AI-powered reply suggestions to boost accuracy and efficiency—all 100% free.
Key Resources
Free Version Major Features
Core Ticketing & Management
– Professional Support System: Enterprise-level ticketing for all users.
– Unlimited Tickets & Agents: No artificial limits on your growth.
– Unlimited Departments: Organize by Sales, Support, Billing, etc.
– Priority Management: Highlight urgent issues with custom colors.
– Internal Notes: Agents can add private notes for internal collaboration.
– Custom Statuses: Track ticket progress with clear status messages.
User & Agent Experience
– Front-end Submission: Users create and track tickets without accessing the dashboard.
– Guest/Visitor Tickets: Allow users to open tickets without creating an account.
– Fully Responsive: Optimized for smartphones, tablets, and desktops.
– HTML Editor: Rich text support for ticket summaries and replies.
– Multiple Attachments: Admin-controlled size and file type limits.
Automation & AI
– AI-Powered Reply Suggestions: Generate context-aware smart responses to save time.
– Email Notifications: Automated alerts for new tickets, replies, and status changes.
– Field & Email Managers: Full control over 12+ custom fields and HTML email templates.
Security & Compliance
– GDPR Ready: Built-in tools for data erasure and anonymization.
– Spam Protection: Supports built-in Captcha and Google reCAPTCHA.
– Terms & Conditions: Require agreement before ticket submission.
Customization & Reporting
– Color Themes: 7 preset palettes to match your brand.
– Detailed Reports: Summaries by agent, department, priority, and status.
– RTL Ready: Full support for right-to-left languages.
– Translations: Supports 35+ languages including French, German, Spanish, Arabic, and Chinese.
Shortcodes
[jssupportticket]– Control Panel[jssupportticket_addticket]– Add New Ticket form[jssupportticket_mytickets]– User Ticket List
Premium Add-Ons
JS Help Desk is a complete help desk system with 35+ professional addons.
- Email Piping – Create/reply to tickets via email.
- Time Tracking – Log time spent on resolutions.
- Paid Support – Charge per ticket or subscription.
- Agents – Multi-agent management & permissions.
- Agent Auto Assign – Rule-based ticket routing.
- Multi Forms – Unique forms per department.
- Merge Tickets – Combine duplicate queries easily.
- Ticket Overdue – Track SLA deadlines & response times.
- SMTP – Custom email protocol for reliability.
- Ban Email – Block specific users or domains.
- WooCommerce – Connect support to customer orders.
- Private Credentials – Store & auto-delete sensitive data.
- Email CC – Keep stakeholders updated on tickets.
- Export – Export ticket data/history to CSV.
- Desktop Notification – Real-time browser alerts.
- Ticket History – Full audit log of all ticket actions.
- Ticket Auto Close – Auto-close inactive ticket threads.
- Feedback – Collect agent performance ratings.
- Helptopic – Categorize queries for easy browsing.
- Private Note – Private internal agent communication.
- Knowledge Base – Self-service documentation portal.
- Canned Response – Pre-defined templates for fast replies.
- Max Tickets – Limit open tickets per user/agent.
- Mail Chimp – Sync users to marketing mailing lists.
- User Options – Advanced registration & Captcha.
- Ticket Actions – Add power actions like Print, Lock, Ticket In-Progress, and advanced Priority controls.
- Announcements – Broadcast news to all support users.
- Downloads – Share supporting files with customers.
- FAQ – Database of frequently asked questions.
- Admin Widgets – Real-time stats on WP dashboard.
- Internal Mail – Agent-to-agent messaging system.
- Envato Validation – Verify purchase codes for tickets.
- Front-End Widgets – Display ticket stats in sidebars.
- Multi Language Emails – Language-based templates.
- Easy Digital Download – Integrated support for EDD.
Screenshots
FAQ
ChangeLog