Create a lightning-fast knowledge base, documentation system, Wiki or help center articles easily. — powered by AI and built for WordPress.
Instant Knowledge Base helps you launch a modern self-service help center in minutes, perfect for product docs, SaaS onboarding, internal SOPs, and FAQs. It includes a clean UI, AJAX live search, FAQ schema for rich results, role-based access, and flexible templates. Reduce tickets, improve CSAT, and keep answers consistent across your site.
Highlights
- AI-assisted search & AJAX filters for instant results.
- Custom post type for structured articles plus Help Topics (categories).
- FAQ system with Google FAQ schema for SEO-friendly snippets.
- Role-based access (global + per-article overrides).
- Related & most-viewed articles, breadcrumbs, and icons for topics.
- Fully responsive and theme-friendly.
- Shortcode to embed anywhere:
[instant_knowledgebase].
Why it’s different
- Built for speed and clarity (reduces support friction).
- Thoughtful privacy/GDPR controls (analytics respect consent).
- Templates for home, category, and single views; upgrade for premium designs.
⭐ WALK-THROUGH: Instant Knowledge Base Tutorial
Learn how to install, activate, and configure your knowledge base with our easy step-by-step guide.
Free KB features
- Unlimited KB Articles: Create an unlimited number of KB articles
- Unlimited FAQs: Create Modern & SEO Schema FAQs
- Modern, responsive layout
- Custom post type for Knowledge Base Articles
- Help Topics (categories) + hierarchy
- Real-time AJAX search and filters
- Unified Shortcode:
[instant_knowledgebase]
- Related and Most Viewed articles
- Like/Dislike feedback
- Breadcrumbs and topic icons
- Role-based access (global + per-article)
- GDPR consent handling (analytics respect consent)
- Category visibility controls & empty-category options
Pro KB Features
- Layout Designs: 4+ professionally designed layouts you can instantly switch between and customize to match your brand.
- Advanced analytics dashboard: Track searched keywords, missing content, engagement, and article performance to optimize your KB.
- Conversion Funnels & Automated Insights: Identify drop-off points, user intent, and improvement opportunities with smart automated insights.
- Advanced search UI: Includes dropdown search, live suggestions, instant search results, and more.
- Typography (Google Fonts): Customize typography, layout, and Google Fonts to build a strong first impression.
- Hero section builder: Customize your KB hero section, with colors, backgrounds, animations, and advanced options.
- Interactive checklists: Add interactive checklists or single checkboxes inside articles for tutorials and workflows.
- PDF export: Export articles or full analytics reports with one click.
- KB Widget Add your knowledge base anywhere using the [ikbase_widget] shortcode. Give users quick search access with live, dropdown results right inside the page they’re on.
- Custom article & Help Topic Ordering: Easily organize your content by setting article order inside each category and managing category order for a perfectly structured KB homepage.
???????? Help Center & Support
Need help setting up? Want to explore features or request support?
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If this plugin saves you time or improves your support process, show your support:
Screenshots
Default Template (Free) – Home Page Search bar and categories layout
Default Template (Free) – Category Page – Clean category layout
Default Template (Free) – Single Article Page – Single Article layout for easy reading
Compact Template (Premium) – Category Page – Condensed view of categories and topics
Compact Template (Premium) – Home Page – Minimalist home layout with compact blocks
Default Template (Free) – Single Article Page – Basic article layout with sidebar navigation
Opt-in Focus (Premium) – Category Page – Conversion-optimized category view with opt-in section
Opt-in Focus (Premium) – Home Page – Homepage design focused on lead capture
Opt-in Focus (Premium) – Single Article – Article layout with emphasis on engagement and signups
Content Focus (Premium) – Home Page – Documentation-style home layout with clarity and space
Content Focus (Premium) – Single Article Page – Reader-focused article format for tutorials or guides
Help Center Modern (Premium) – Category Page – Sleek, modern layout for browsing categories
Help Center Modern (Premium) – Home Page – Stylish homepage with helpful CTAs and structure
Help Center Modern (Premium) – Single Article – Vibrant article design with clean typography
GDPR and Privacy Policy – Settings panel for managing privacy and compliance preferences
Knowledge Base Layout and Appearance – Customize layout elements, colors, and styles
Knowledge Base Analytics Page – Track article views, feedback, and engagement
Knowledge Base General Settings – Core plugin settings and configuration panel
Knowledge Base Analytics Dashboard – Overview of knowledge base performance and trends
Knowledge Base Analytics Chart and Graphs – Visual data for traffic, searches, and performance
Knowledge Base Analytics Article Performance – Detailed stats on individual articles
Typography Options – Customize fonts, sizes, and line spacing for readability
How do I display the knowledge base on my site?
Use the [instant_knowledgebase] shortcode on any WordPress page or post to display the knowledge base.
Can I restrict access to certain users?
Yes. You can enable user-role restrictions from Settings > Knowledge Base to control who can view articles.
Is this plugin mobile-friendly?
Yes, it is fully responsive and optimized for smartphones and tablets.
Can I customize the look and feel?
Absolutely. You can apply custom CSS or override the plugin’s templates to match your site’s branding.
Does it include article analytics?
Yes. Built-in view counters, like/dislike feedback system, and comprehensive analytics dashboard help track user engagement.
Can I import or export articles?
Yes. The plugin includes import/export functionality for easy backup and transfer of knowledge base content.
Does this plugin support FAQs?
Yes. From v1.0.5, you can enable a dedicated FAQ system with schema markup for SEO.
Can I hide certain categories?
Yes. Categories can be hidden or shown on the frontend from category settings (new in 1.0.5).
Can I hide empty categories?
Yes. There’s a global option in Basic Settings to show/hide empty help topics.
Does it include analytics?
Yes. Free users get basic counters & feedback. Premium users get advanced analytics, conversion funnels, and external integrations (GA4, Mixpanel).
Can I use the widget anywhere?
Yes. Premium users can use [ikbase_widget] to embed a KB widget anywhere.
Can I change the terms “Articles” and “Categories”?
Yes. You can rename “Articles” to “Knowledge Base” and “Categories” to “Help Topics” in the settings.
How do I organize articles?
Articles can be grouped using help topics (formerly categories) for better organization and navigation.
Can I control access per article?
Yes. You can set access permissions globally or override them on a per-article basis.
What happens when I uninstall the plugin?
The plugin provides options to retain or remove data, giving you more control during uninstallation.
What analytics features are available?
The plugin includes search analytics, article performance tracking, user engagement metrics, and exportable reports. [Premium features require a premium license.]
Can I use custom fonts?
Yes. The plugin supports Google Fonts integration and custom typography settings. [Premium feature requires a premium license.]
Are there premium templates available?
Yes. Premium templates include Help Center Modern, Opt-in Focus v2, and Content Focus layouts. [Premium features require a premium license.]
ChangeLog
1.1.0 – 2025-02-12
- Feature: Added Analytics Dashboard with article views, searches, popular articles, and feedback stats
- Feature: “Was this helpful?” feedback added to articles and FAQs
- Feature: Hero Background toggle added for the knowledge base header
- Feature: Added Pro Video Tutorials section for PRO Version
- Improvement: Cleaner search bar design and more consistent layouts
- Improvement: Better readability when Hero Background is disabled
- Fix: Article view counts now work correctly without the Pro plugin
- Fix: Improved compatibility and stability when using the Pro plugin
- Improvement: General performance, security, and WordPress compliance updates
- [Premium] Optional Product Landing Page before the knowledge base homepage
- [Premium] Improved Pro update handling and reliability
1.0.9 – 2025-12-05
- UI Enhancement: Modern Search Interface & Improved User Experience for default Layout Design
- UI Enhancement: Default layout homepage improvement with configurable Frequently Read Articles visibility and position
- UI Enhancement: Moved Universal Hero Section Settings to dedicated Hero Section tab in settings menu
- Tweak: Optimized search bar spacing and padding for improved readability
- Update: Compatibility update to WP version 6.9
1.0.8 – 2025-10-21
- Feature: Style-specific FAQ templates – all FAQ URLs now support style selection (Default, Compact, Content Focus)
- Feature: FAQ category taxonomy templates – complete template system for FAQ category pages (
/faq-category/)
- Feature: Compact style FAQ templates – archive, single, and category templates with modern gradient design
- Feature: Enhanced FAQ breadcrumb system – automatically includes “Knowledge Base > FAQ > Category” hierarchy
- Feature: Fallback content processing function – ensures compatibility when the Pro plugin is not active
- Feature: Complete separation of premium features into a standalone Pro plugin
- Feature: Added complete French (France) translation with 30+ translated strings
- Feature: Added complete Spanish (Spain) translation with 30+ translated strings
- Improvement: All FAQ templates follow consistent design standards matching article templates
- Tweak: Related FAQs and category links added to single FAQ templates
- Tweak: Search functionality integrated into all FAQ archive templates
- Fix: Template hierarchy now properly supports all FAQ URLs (archive, single, category)
1.0.7 – 2025-09-15
- Fix: Minor bug fixes and improvements
- Fix: Enhanced stability and performance optimizations
1.0.6
- Fix: Shortcodes in article content now display as plain text instead of being executed
- Feature: Article ordering within categories – set custom order numbers for articles (Premium)
- Feature: Subcategories with parent category relationships – organize content hierarchically
- Feature: Interactive checklists – add checkable task lists to articles (Premium)
- Feature: Single checkboxes – add individual checkboxes anywhere in articles (Premium)
- Improvement: Optimized article content spacing – reduced line spacing and list item spacing for better readability
- Improvement: Updated default layout with clean “Was this helpful?” feedback system and simplified “Also Read” section
- Feature: Customizable widget text – edit widget title and subtitle from Knowledge Base > Settings > Widget
1.0.5
1.0.4
- Feature: [Premium] Content editor tools with code formatting and content boxes (Tip, Info, Warning)
- Feature: [Premium] Media support with image, GIF, video, and iFrame embedding via WordPress Media Library
- Feature: Image Lightbox – Click any editor-inserted image/GIF to open a fullscreen preview with next/previous navigation and keyboard support (Arrow keys, Esc)
- Feature: [Premium] iFrame embedding with customizable dimensions and responsive design
- Feature: Editor toolbar buttons for Tip, Info, Warning, GIF, Video, and iFrame now use icons for a cleaner, consistent UI
- Feature: Automatic frontend styling for code blocks, content boxes, media elements, and iFrames
- Fix: Import/Export – Improved reliability, added support for all settings, categories, and tags, and enhanced security checks
- Tweak: Enhanced frontend styling with responsive design and dark theme support
- Tweak: Improved import/export interface with clearer messages and better usability
- Tweak: Rebranded footer text to “Powered by Seventh Sky” across templates and admin preview
- Fix: Branding visibility logic – free users always see branding; licensed users can enable it via “Show Plugin Branding” (no longer auto-disabled by license)
- Feature: Slug/Permalink improvement – you can now use a page at /knowledgebase without conflicts; the CPT archive auto-disables when a page with the same slug exists, while single article URLs remain at /knowledgebase/{article}. After creating/removing the page, re-save Permalinks to flush rewrites
1.0.3
- Feature: [Premium] Comprehensive analytics dashboard with search tracking, article performance, and user engagement metrics
- Feature: [Premium] Advanced hero section builder with customizable backgrounds, animations, and content
- Feature: [Premium] Premium templates (Help Center Modern, Opt-in Focus v2, Content Focus) with enhanced layouts
- Feature: [Premium] GDPR compliance tools with customizable cookie consent banner
- Feature: [Premium] Typography customization with Google Fonts integration
- Feature: [Premium] Export/Import functionality for easy data management and backup
- Feature: Article hierarchy system with sections, subcategories, and article types
- Feature: Breadcrumb navigation for improved user experience
- Feature: [Premium] PDF export functionality for reports and articles
- Feature: [Premium] Performance tracking with scroll depth and time spent metrics
- Feature: [Premium] Advanced search features including dropdown search and live suggestions
- Tweak: Enhanced admin interface with improved settings organization
- Tweak: Better mobile responsiveness across all templates
- Tweak: Improved search algorithm for more relevant results
- Tweak: Enhanced user role management and access controls
- Fix: Various bug fixes and performance improvements
- Fix: Improved compatibility with different WordPress themes
- Fix: Enhanced security measures and data validation
1.0.2
- Feature: Added option to restrict knowledge base access to logged-in users. This can be set globally, with the option to override on individual articles.
- Feature: Introduced import/export functionality for easier data management.
- Feature: Added more user control during uninstallation.
- Tweak: Renamed Articles to Knowledge Base.
- Tweak: Renamed Categories to Help Topics.
- Tweak: Improved UI/UX for a smoother user experience.
- Fix: Minor bug fixes and performance enhancements.
1.0.1
- Improvement: Enhanced relevance of search results.
- Fix: Corrected search result alignment to better match theme settings.
1.0.0
