CresentAI Chatbot

Free Plug-and-play trainable AI website chatbot with live chat feature. 2 minutes setup, perfect for lead generation, FAQs, and customer support.

Author:vkinyua (profile at wordpress.org)
WordPress version required:5.0
WordPress version tested:6.9.4
Plugin version:1.0.4
Added to WordPress repository:24-01-2026
Last updated:27-01-2026
Rating, %:0
Rated by:0
Plugin URI:
Total downloads:184
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CresentAI Chatbot adds a customizable AI-powered chat widget to your WordPress website.

Key Features

  • Quick setup: Signup for free API key from chatbot.cresentai.com
  • Customization: Adjust colours, modes (expanded/collapsed), titles, prompts, and more via the settings page.
  • AI responses: Resolve 80% of customer queries without human intervention.
  • Live Chat Mode: Toggle between live agent and AI responses (e.g., automated during weekends, holidays, or night time).
  • Multi-user support: Add, remove, or disable agent users.
  • Analytics: Track customer questions, view statistics, and optimize support.
  • Conversation tracking: Preview, search past conversations, and mark as handled.
  • Chat ratings: Allow users to rate sessions (1-5 stars) for feedback and improvement.
  • Automatic escalation: AI flags unresolved chats for human review.
  • Trainable AI: Upload documents (Word, PDF, text) or paste content to train the chatbot.
  • Optional user details collection: Enforce name & email capture before chats (configurable).

Important: This plugin requires connection to external services
The plugin loads a JavaScript file from Cloudflare Pages and communicates with the CresentAI backend API.

External services used:

  1. Chatbot frontend script

    • Domain: https://cresentai.pages.dev
    • Purpose: Loads the chat widget interface and handles frontend rendering & user interaction
    • What is sent: Only the API key you provide in settings + messages typed by your visitors
    • When: Every page load (when API key is set)
    • Links:
      • Terms of Use: https://chatbot.cresentai.com/terms
      • Privacy Policy: https://chatbot.cresentai.com/privacy-policy

  2. CresentAI Backend API

    • Domain: https://api2.cresentai.com (API endpoint for chat processing)
    • Purpose: Processes messages, provides AI responses, handles live chat routing, stores conversation history. All chat data is processed and stored on CresentAI servers.
    • What is sent: Chat messages, optional visitor name/email (if mandatory collection enabled), site URL, API key
    • When: When visitor sends message or when mandatory details are collected
    • Links:
      • Terms of Use: https://chatbot.cresentai.com/terms
      • Privacy Policy: https://chatbot.cresentai.com/privacy-policy

You need to register and get a free API key at https://chatbot.cresentai.com to use this plugin.

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