Return Policy

We want our customers to be satisfied with their purchase. Please read this Return Policy carefully before placing an order.

Eligibility for Returns

Due to the nature of tobacco products, returns are limited. Unopened and unused items may be eligible for return only if they are received in their original, sealed condition. Opened, used, or tampered products are not eligible for return.

Non-Returnable Items

For health, safety, and regulatory reasons, the following items cannot be returned:

• Opened cigarette packs or cartons

• Used or partially used products

• Items damaged due to improper handling after delivery

Damaged or Incorrect Orders

If you receive a damaged product or an incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can review and assist you promptly.

Return Process

To request a return, contact our support team before sending any items back. Unauthorized returns may not be accepted. Once a return is approved, instructions will be provided.

Refunds

Approved refunds will be issued to the original payment method after the returned item is inspected. Processing times may vary depending on your payment provider.

Shipping Costs

Shipping fees are non-refundable unless the return is due to an error on our part. Customers are responsible for return shipping costs unless otherwise stated.

Order Cancellations

Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you have questions regarding returns or refunds, please contact us using the contact details provided on our website.