Materials & Quality
Unlike brands that outsource to third-party factories, we own our production facility. We source raw materials, design, cut, and stitch every jacket completely in-house. This hands-on control ensures luxury-grade durability without the traditional retail markup.
Every jacket is crafted inside our very own dedicated factory. By eliminating middlemen and trading directly from our factory floor to your wardrobe, we guarantee premium quality control at every stage of production.
Yes. Every jacket in our catalog is crafted from 100% genuine real leather, including premium lambskin.
Sizing & Fit
We offer highly tailored cuts. Please refer to the specific measurements (chest, waist, sleeve length) on our Size Guide before purchasing.
Slim-fit jackets are cut closer to the body for a sleek look. Regular-fit jackets provide extra room, which is ideal if you plan to layer with heavy sweaters.
Genuine leather has natural elasticity. Your jacket will gently stretch and mold to your unique body shape within the first few weeks of consistent wear.
Shipping & Delivery
Yes. We process and ship orders globally to bring our outerwear collection directly to your doorstep.
Once your order is processed, a tracking number and confirmation link will be sent directly to your email address.
Please monitor your tracking link. For further assistance, contact our support team at [email protected] with your order number.
Payments & Security
We currently accept secure payments via direct bank transfer. This allows us to keep processing fees low and pass those direct savings on to you in the form of better product pricing.
It is simple. Select “Bank Transfer” at checkout. You will see our official bank account details on the screen and receive them via email. Once you transfer the order total, please email your transaction receipt to [email protected] so we can immediately begin crafting your jacket.
Completely. Bank transfers are one of the safest payment methods because you process the transaction directly within your own secure online banking app or portal. Charles Wear never sees, stores, or has access to your private banking credentials.
Returns & Customer Support
We accept returns and exchanges on unworn, unwashed items in their original packaging within our specified return window.
You can reach our support team via email at [email protected]. Our team is active Monday through Friday, from 9:00 AM to 6:00 PM.
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