Welcome to Chapter2. This website, chapter2.pk, is owned and operated by Chapter2. In these Terms & Conditions, the words “Chapter2,” “we,” “our,” and “us” refer to Chapter2, and “you” or “customer” refer to any person visiting, browsing, purchasing from, or otherwise using our website, physical store, or related sales channels.
By accessing or using this website, creating an account, placing an order, making a purchase, or using our services, you confirm that you have read, understood, and agreed to these Terms & Conditions, along with our Shipping Policy, Refund & Returns Policy, and Privacy Policy, which form part of these Terms.
If you do not agree with these Terms, please do not use this website or place an order with us.
About Chapter2
Chapter2 is a retail business operating through its physical store in Multan and through its website, chapter2.pk. We offer products including, without limitation, arts & crafts supplies, school stationery, gifts, party decor, neon lights, Ramadan decoration, Eid decoration, greeting cards, costumes, seasonal items, and related celebration products.
Some products may be customized, handmade, made-to-order, fragile, oversized, or specially packed, and such products may be subject to special payment, production, dispatch, cancellation, return, replacement, or delivery conditions.
Scope of These Terms
These Terms apply to:
use of the Chapter2 website;
orders placed through the website;
purchases made through WhatsApp, phone, social media, or other approved remote sales channels;
purchases made at the Chapter2 physical store, where relevant.
Some policies, especially those relating to shipping, delivery, online payments, and partial cash on delivery, apply mainly to online or remotely placed orders. In-store purchases may be subject to different practical procedures, including point-of-sale billing, inspection at the time of purchase, and immediate handover of goods.
Eligibility to Use Our Website and Services
You may use our website and services only for lawful purposes and for placing genuine purchases or inquiries. You agree not to misuse the website, attempt unauthorized access, interfere with website operations, submit false information, or place fraudulent, misleading, or speculative orders.
If you create an account, you are responsible for keeping your login credentials confidential and for all activity carried out under your account.
Product Information and Availability
We try our best to ensure that product titles, descriptions, dimensions, colors, specifications, stock status, and images are accurate. However:
product images are for general illustration and display purposes;
actual colors, finishes, packaging, and detailing may vary due to screen settings, photography, lighting, supplier variation, handmade work, or production methods;
customized or handmade items may include minor variations that do not affect their intended use or general appearance;
all products are subject to availability.
We reserve the right to correct any typographical, descriptive, pricing, stock, or image-related errors at any time without prior notice.
Pricing and Currency
All prices displayed by Chapter2 are in Pakistani Rupees (PKR / Rs / ₨) unless clearly stated otherwise.
Prices may be updated at any time without prior notice. However, the price payable for an accepted order will normally be the price shown at checkout, at the point of sale, or as confirmed by our team at the time of order placement, subject to correction of any obvious error.
Shipping charges, handling charges, customization charges, packaging charges, and special delivery charges may apply separately where relevant. These charges may be displayed at checkout, charged at the store, or communicated before final order confirmation, especially for large, fragile, canvas, neon, customized, or oversized items.
Orders and Acceptance
When you place an order through our website or other remote channel, it is treated as an offer to purchase. Your order is only considered accepted and confirmed after we review it and, where applicable, receive the required payment or advance payment.
We reserve the right to refuse, hold, verify, or cancel any order for reasons including but not limited to:
product unavailability;
pricing or listing error;
incomplete or incorrect customer information;
suspected fraud, misuse, or abuse;
non-serviceable delivery area;
repeated failed orders or refused deliveries;
inability to verify payment or customer identity.
If payment has already been received for an order that we cannot accept, the matter will be handled according to our Refund & Returns Policy and applicable law.
Payment Methods
We may offer one or more payment methods from time to time, including:
advance payment;
bank transfer;
online payment gateway options;
partial cash on delivery for selected orders;
any other payment method displayed or approved by Chapter2.
Available payment methods may vary depending on the product, order value, delivery location, shipping method, customization level, and internal risk review.
Partial Cash on Delivery (Partial COD)
For selected products, cities, and order values, Chapter2 may offer Partial Cash on Delivery.
Under Partial COD:
the customer must pay the required advance amount online or through an approved payment method at the time of order confirmation;
the remaining balance must be paid at delivery or through another approved payment method communicated by Chapter2;
the advance amount may be a fixed amount or a percentage of the order value, as shown at checkout, on the product page, invoice, or as communicated by our team.
Important conditions:
Partial COD is not available on all products or in all locations.
We may disable Partial COD for certain products, categories, postcodes, cities, shipping methods, remote areas, high-value orders, custom orders, or customers with repeated failed-delivery history.
Customized, personalized, made-to-order, neon, fragile, oversized, or special-handling items may require a higher advance payment or full advance payment before production or dispatch.
An order requiring an advance is not treated as confirmed until the required advance payment has been received.
If a customer refuses delivery, remains unavailable, provides incorrect contact details, fails verification, or fails to pay the remaining balance, Chapter2 reserves the right to cancel the order and retain the advance payment to the extent reasonably necessary to cover production, customization, packing, handling, courier, and administrative costs, subject to applicable law.
In-Store Purchases
For purchases made at our physical store:
customers are expected to inspect the item at the time of purchase;
payment is due at the time of purchase unless another arrangement is clearly approved by Chapter2;
product availability, pricing, packaging, and promotions may differ from the website;
shipping and delivery terms do not automatically apply to in-store purchases unless Chapter2 separately agrees to arrange delivery.
If an in-store purchase includes customization, booking, delivery, or special production, the relevant parts of these Terms may still apply.
Shipping and Delivery
We aim to dispatch and deliver orders within the timelines mentioned on the website or communicated by our team. However, all delivery times are estimates only and are not guaranteed.
Delivery may be delayed due to:
courier or logistics issues;
public holidays, weather, road, or transport conditions;
stock transfer delays;
high seasonal demand;
payment or order verification;
customization or production lead times.
For large, fragile, customized, neon, canvas, or oversized items, delivery charges and timelines may differ from standard orders.
Customers are responsible for providing an accurate name, phone number, delivery address, city, and any required landmark details. Additional delivery or re-delivery charges may apply where delivery fails due to incorrect information, unavailability, refusal, or repeated rescheduling.
Cancellations
Orders for ready-stock, non-customized products may be cancelled before dispatch, subject to our review.
Orders for customized, personalized, made-to-order, special-order, neon, fragile, or production-based items cannot be cancelled once design work, sourcing, production, packing, or dispatch has started.
Where advance payment has already been made for such orders, the advance may be adjusted against costs already incurred.
Returns, Replacements, and Refunds
Our Refund & Returns Policy forms part of these Terms.
As a general rule:
return or replacement requests must be reported within the time stated in our Refund & Returns Policy;
the item must be unused, in original packaging, and accompanied by proof of purchase or order details where applicable;
claims for wrong, damaged, defective, or incomplete items may require clear supporting evidence such as photographs or videos.
We do not accept change-of-mind returns for customized, personalized, made-to-order, clearance, sale items, or gift cards unless expressly stated otherwise.
Approved refunds may be processed through the original payment method, bank transfer, store adjustment, or another reasonable method determined by Chapter2.
Refunds or replacements may be refused where:
the product has been used, altered, damaged after delivery, or mishandled;
the complaint is made outside the allowed reporting period;
the issue results from misuse, mishandling, or incorrect specifications provided by the customer.
Nothing in these Terms removes any customer rights that cannot lawfully be excluded under applicable law.
Inspection on Delivery
Customers should inspect their order as soon as reasonably possible after delivery. If you believe you have received the wrong item, a damaged item, or an item with a production defect, please contact Chapter2 promptly through the contact details provided on the website or invoice.
Customer Information and Accounts
You agree to provide accurate, current, and complete information when creating an account or placing an order. We may suspend or cancel accounts or orders if the information provided appears false, misleading, incomplete, or connected with suspicious activity.
Reviews, Comments, and User Content
If you submit a review, comment, message, image, testimonial, or other content to Chapter2, you confirm that it is lawful, accurate, non-defamatory, and does not violate the rights of any third party.
By submitting such content, you grant Chapter2 a non-exclusive, royalty-free right to use, reproduce, display, publish, and share it for website, customer service, or marketing purposes, unless otherwise agreed.
We reserve the right to remove any content that is abusive, unlawful, misleading, infringing, spam-like, obscene, or otherwise inappropriate.
Intellectual Property
All content on this website, including but not limited to text, product descriptions, logos, branding, graphics, banners, icons, images, layouts, and downloadable material, belongs to Chapter2 or is used with permission.
You may not copy, reproduce, republish, modify, distribute, sell, or commercially exploit any website content without prior written consent from Chapter2.
Privacy and Use of Personal Information
When you use our website, place an order, submit an inquiry, or make a purchase, we may collect information including your name, phone number, email address, billing details, delivery address, and order history for purposes such as:
processing and delivering orders;
payment verification and fraud prevention;
customer support and order updates;
internal record-keeping;
legal or regulatory compliance.
We may share relevant order and contact information with payment providers, courier companies, logistics partners, technical service providers, and lawful authorities where required.
Please also read our Privacy Policy for more details on how we collect, use, and protect your information.
Electronic Communications
By using this website and placing orders, you agree that Chapter2 may communicate with you electronically or digitally, including by email, SMS, phone call, website notice, and messaging applications such as WhatsApp, for order confirmation, payment verification, delivery coordination, customer support, and related service matters.
Electronic confirmations, invoices, receipts, messages, and order records may be maintained and relied upon as part of the transaction record.
Website Availability and Limitation of Liability
We work to keep the website accurate, functional, and secure, but we do not guarantee uninterrupted access or error-free operation at all times.
To the fullest extent permitted by law, Chapter2 shall not be liable for indirect, incidental, or consequential losses arising from website downtime, delayed delivery, third-party courier issues, or events beyond our reasonable control.
However, nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded under applicable law.
Force Majeure
Chapter2 shall not be responsible for delay or failure to perform caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, internet outages, transport disruption, civil unrest, government restrictions, epidemics, supply chain issues, or courier delays.
Governing Law and Consumer Rights
These Terms shall be governed by the laws of Pakistan.
Nothing in these Terms is intended to take away any protection or remedy available to customers under applicable law, including relevant consumer protection laws. Online records and communications may be recognized and facilitated under Pakistan’s electronic-transactions framework, while Punjab’s consumer-protection law provides a route for consumer complaints and remedies.
Any dispute may be brought before the appropriate court, consumer court, or other competent forum having jurisdiction under applicable law.
Changes to These Terms
We may update, revise, or replace these Terms & Conditions at any time by posting the updated version on this website. The revised version will apply from the date it is published, unless otherwise stated.
Contact Information
For order support, payment issues, delivery issues, complaints, returns, or general questions, please contact:
Chapter2 Website: chapter2.pk Email:[email protected] Phone: 061 6222637 Address: 18 Citi Mall MCB Bank Road Near Zavia School System, Gole Bagh, Gulgasht Colony, Multan Store Hours: Monday to Sunday, 10:00 AM to 10:00 PM
