Policies
Refund policy Fair use & eligibility
At Certschimp.com we stand behind our preparation materials. Please read the terms below.
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Refund Policy Terms
- If you're not completely satisfied with our materials, request a full refund within 30 days of purchase. Claims made after this period will not be entertained.
- Send your result to our email
- We process all refund requests without hassle or complicated procedures.
- You must have studied the provided materials for at least 15 days before taking the exam.
- Refunds are not applicable for exams that have been retired.
- If the candidate's name differs from the account holder's name, the refund policy is void.
- The candidate’s email must match the email used for the payment processor (e.g., Stripe, PayPal).
- You must send your Certschimp.com invoice number along with a failed result PDF or screenshot to [email protected] within 7 days of receiving your exam result.
- Certschimp.com will not entertain claims for incorrect products once they have been downloaded and installed.
- Refund claims are not valid for orders older than 90 days from the purchase date.
- The refund policy does not apply to Unlimited Access packages.
- The refund policy is not applicable to training courses.
Final Rights of Explanation
Certschimp.com reserves the right to the final interpretation of this refund policy.