Areas of Responsibility and Job Requirements:

Supervises the day-to-day processing of property-related accounts payable and cash disbursement transactions and oversees the performance of the accounts payable department.

Responsibilities include, but are not limited to:

• Assigns properties to AP specialist
• Evaluates the performance of AP specialists
• Creates Avid pay profile for new properties
• Monitors Avid AP activity
• Resolves major departmental issues
• Reviews coding and amounts of invoices in Avid
• Enters/posts all approved invoices into Yardi
• Reviews monthly open payables report for all assigned properties
• Coordinates with management on timing of invoice payments
• Processes payments to Avid Pay
• Resolves vendor discrepancies and complaints on approved invoices in a timely fashion.
• Responds to Property Managers & management inquiries approved invoices
• Processes management fees, mortgage payments, and other “non-vendor” payments
• Processes internal bank transfers and external wire transfers
• Performs miscellaneous back functions, including but not limited to stop payments, positive pay file, and exceptions
• Provides proof of payment to various agencies
• Handles vendor correspondence on approved invoices
• Submits AP monthly bank reconciliation posting of all assigned AP transactions

Minimum Education Requirements:

• Bachelor’s degree

Minimum Years of Experience Required:

• 3+ years of comparable experience

Additional Knowledge, Skills and Abilities:

• Knowledge of Excel, MS work and general computer and office skills are required
• Must have excellent organizational and communication skills
• Experience with Yardi or similar industry related software is required
• Real estate experience, required

Competencies/Essential Job Functions:

This position consists mainly of light physical work. The position may require exertion of up to 10 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

The incumbent is required to have visual acuity to determine the accuracy and thoroughness of the work assigned or to perform an activity such as: preparing and analyzing data, reviewing data, view computer screens for extended periods of time, extensive reading, etc.

• This role frequently requires the incumbent to grasp, engage in repetitive movements with the wrist, hands, and fingers, typing for extended period of time.

• The role also requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.

Work Environment:

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility and Job Requirements:

Ensure compliance with all regulatory requirements for a mix of sites that include both full recertifications and recertification waivers. 

Responsibilities include, but are not limited to:

• Complete full annual LIHTC recertifications for properties within their portfolio.
• Complete full annual HOME recertifications for properties with HOME and LIHTC recert waivers within their portfolio
• Prepare and send reminder notices to the residents at 120, 90, 60, and 30 days
• Commence holdover for Failure to Recertify by 2nd day of effective month
• Each completed annual recertification has TIC and all forms are completed in its entirety before filed away in folder
• All recertifications are entered into Yardi and date completed once complete
• Prepare for tenant file reviews with investors, syndicators, and monitoring agencies
• Assist in response to investor, syndicator, and monitoring agency audits
• Complete monthly, quarterly, and/or annual reporting.
• Track audits, reporting, and recertifications, etc.
• Meet with residents as needed
• Perform additional duties as assigned/needed. 

Minimum Education Requirements:

• High School Diploma or Equivalent is required.

Minimum Years of Experience Required:

• 2+ years’ experience in affordable housing needed

Additional Knowledge, Skills and Abilities:

• Proficiency in computer applications including Microsoft Office MS Excel, required
• Proficiency in Yardi Affordable is required
• Strong organizational skills with high attention to detail
• Must have excellent communication skills
• Bilingual is a plus (Spanish)  

Competencies/Essential Job Functions:

This position consists mainly of sedentary work. The position may require exertion of up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

The incumbent is required to have close visual acuity to perform activities such as: viewing a computer; extensive reading and visual inspection involving small defects.  The incumbent is also required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.

• This role frequently requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.

• This role occasionally requires incumbent to climb, balance, stoop, kneel, crouch, crawling, reach, stand for long periods of time, walk, push, pull, feel and touch objects with fingers, palm, and hands and to lift up to 10 pounds. 

Work Environment:

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility and Job Requirements

The Administrative Assistant is the first point of contact for resident and guest visiting our management office and provides administrative support to the various departmental functions occurring within management office. 

Responsibilities include, but are not limited to:

• Superior organizational, interpersonal and time-management skills, detail oriented, efficient, multitasker, flexible, and eager to learn.
• Greet existing and prospective residents creating a warm and welcoming atmosphere
• Provide office support to with all day-to-day administrative functions such as answering the phones, resolve resident issues, take memos, generate and mail reminder notices and waivers, manage and distribute daily correspondence
• Manage resident requests and all incoming work orders needing repairs, and assign and distribute work to the appropriate maintenance staff
• Create and track resident data information consisting of move ins/outs, re-certifications, etc.
• Schedule recertification appointments, track income documentation and waivers
• Daily follow up with residents and vendors to schedule and confirm repair appointments
• Work closely with assistant manager on violation mitigation repairs
• Works on special projects as requested, and perform additional tasks as assigned and requested
• Daily update, maintains and tracks of work orders in Yardi

Minimum Education Requirements:

• High School Diploma and/or equivalency

Minimum Years of Experience Required:

• 2+ year of customer service or front desk administrative work experience in a fast-paced work environment 

Additional Knowledge, Skills and Abilities:

• Experience with Microsoft Word, Excel,
• Proficiency in Site Compli, Happy Co. Yardi and RentCafe, preferred
• Detail-oriented with ability to multi-task and maintain organization in a fast-paced environment
• Communicate effectively in English and Spanish, both verbally and in writing preferred 

Competencies/Essential Job Functions:

This position consists mainly of sedentary work. The position may require exertion of up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

• The incumbent is required to have close visual acuity to perform activities such as: viewing a computer; extensive reading and visual inspection involving small defects.

• This role frequently requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound; reach, picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

• This role occasionally requires incumbent to climb, balance, stoop, kneel, crouch, crawling, reach, stand for long periods of time, walking and/or moving about on foot to accomplish tasks particularly for long distances 

Work Environment

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration. 

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility and Job Requirements:

Oversees the maintenance department, ensuring the maintenance of the property is being maintained and closely monitored. The Director of Maintenance would be responsible for monitoring completion of maintenance work orders and surveying building systems and equipment as well as identifying and diagnosing system inefficiencies and implementing preventative maintenance procedures and expenses savings initiatives. He/she will have technical guidance, expertise and assist the maintenance team when diagnosing, remedying and standardizing technical procedures.  The Director of Maintenance serves as an extension of Property Management.

Responsibilities include, but are not limited to:

• Track property maintenance performance evaluating trends and identifying controlled weaknesses
• Periodically inspection staff work performance assessing effectiveness and quality of work
• Develop standards and standard operating procedures for cleaning, maintenance and inspections
• Responsible for performing routine quality control site assessments, inspection of property mechanical systems and building systems and equipment
• Development and implementation of Preventive Maintenance and operational procedures on such equipment as Microgrids, Cogeneration and other Geothermal systems
• Familiarity and understanding of complex building systems (e.g., Cooling Towers, Generators, Chillers, absorption equipment, split system condenser units, steam & condensing Boilers (LARS, Clever Brooke & Federal Boilers, Lockinvar) where necessary
• Oversee the performance and distribution of maintenance work orders and completion percentages
• Assist building staff with understanding equipment systems on such training sessions as Boiler, DHW / Condenser pumps, Cooling Towers, Cogen, Microgrid systems
• Subject matter expertise in HVAC/Plumbing layouts, riser diagrams and other systems
• Advises and assist building maintenance staff with complex maintenance repairs
• Supports cost-cutting and expense control initiatives by completing internal repairs, when possible, reducing the need for contracted services
• Document progress reports and periodically audit and track maintenance logs
• Perform weekly supply room inventory audit, supervising the ordering of supplies when necessary
• Provides periodic maintenance staff training
• Source maintenance supplies and equipment for building related repair projects
• Provide 24/7 Emergency Response to Regionals/GM/PM when addressing building concerns
• Review quotes and bids with Regional/GM/PM for building improvements and system improvements
• Ensures cost effectiveness of building supplies and equipment/machinery
• Provides assistance to Regional/GM/PM for site planning (garbage/recycling plan, renovation schedule)
• Work costly with Regional/Property management teams addressing building related equipment & system challenges
• Attend regular meetings with Property Management to discuss plans and address property concerns
• Must have full knowledge of city, state and federal regulations pertaining to building management. 

Minimum Education Requirements:

• Bachelor’s degree preferred or Trade School Certificate or a combination of work experience, education and professional designations
• Certificate of Fitness Certifications (Boiler, Standpipe & Sprinklers). 

Minimum Years of Experience Required:

• 10+ years of experience as a Maintenance Manager, Superintendent or Project Manager
• 5+ years’ experience managing union/non-union maintenance employees. 

Additional Knowledge, Skills and Abilities:

• Proficient in Microsoft Word and Excel is required
• Proficient in Yardi, Avid, Site Compli, HappyCo
• organizational skills with attention to details
• Effective oral and written communication skills
• Ability to follow OSHA guidelines and use safety practices at all times
• Vast technical and mechanical systems knowledge
• Excellent leadership, ability to train direct reports
• Strategic thinking, honesty, and ethics in business dealings
• Knowledge maintaining and understanding complex BMS (Building Management Systems)
• Knowledge in Construction, Apartment Renovations, Equipment Replacements preferred
• Ability to manage multiple deadlines and projects; prioritizes and plans work activities
• Prior construction or preservation experience a plus
• Working knowledge of local, city, and state agency process and procedures. 

Competencies/Essential Job Functions:

The position may require exertion of up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or negligible amount of force to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

The incumbent is required to have close visual acuity to perform activities such as: operating machines, performs mechanical or skilled trades, (e.g., carpenter, technicians, plumbing, painters, mechanics, etc.).

• This role frequently requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.
• This role frequently requires incumbent to engage in repetitive movements with the wrist, hands, and fingers by typing, stand for long periods of time, walking and/or moving about on foot to accomplish tasks particularly for long distances; moving from one work site to another or occasionally in narrow aisles, hallways, or passageways; reach, touch objects with fingers, palm, and hands, picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling

• This role occasionally requires incumbent to climb, balance, kneel, crouch, stoop, push, pull, lift objects up to 10 pounds. 

Work Environment:

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration. 

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility and Job Requirements:

The Social Programming Director is responsible for overseeing all social services support and programming for residents. This role is critical to the provision of services at Edenwald as it serves as the bridge that connects residents, on-site property management, case management services and community services and programming. The Director will have experience in providing direct services/case management, as well as a background in community programming and services. The Director will use their knowledge of the residents’ needs — from both the Needs Assessment and communication with residents and resident leaders — to bring innovative programming to the property to complement the case management and other general social services support provided by existing nonprofit service providers at the site.

Responsibilities include, but are not limited to: 

• Assisting the nonprofit provider in the development and implementation of the resident needs assessment.
• Identifying and documenting the services provided by nonprofits in and around Edenwald Houses. They will remain informed on these services so that there is always an up-to-date list of services and providers.
• Serving as a liaison to community agencies, network with community providers, and seek out new (fee and no-cost) services available to clients.
• Establishing and maintaining a good working relationship with the nonprofit service providers in and around Edenwald Houses, and develop a system of referrals to these providers, potentially including the establishment of MOUs to support resident referrals.
• Identifying resident needs, determine the programs that can fit those needs and identify service providers in the area and develop and award grants to deliver services to Edenwald Residents.
• Collaborating with the third-party Development team C+C/L+M departments such as Community Investment, Social Services, Community Affairs, and other staff to create a social service plan with budget and performance metrics.
• Compiling and reporting on metrics of programs and services provided.
• Developing and maintaining a Resource Directory that includes a listing of state and/or local service providers that resident can contact for assistance.
• Consulting and collaborating with tenant associations in identifying residents’ needs, advocacy efforts while developing educational and wellness programs.
• Reporting to the Director of Social Services with indirect supervision from the Community Investment Manager and the Edenwald General Manager.
• Undertaking direct resident services as detailed in the Social Service Coordinator position responsibilities
• Coordination and communication with NYCHA Community Development and Real Estate 

Minimum Education Requirements:

• Bachelor’s degree in social work or related field, preferred
• Master’s degree in business administration, social work, or related field, preferred 

Minimum Years of Experience Required:

• 5+ years of industry experience.
• 5+ years’ in a leadership role within social services, preferred

Additional Knowledge, Skills and Abilities:

• Proficiency in MS Office Suite including Word, Excel, and Outlook
• Experience working with a supportive tenant base
• Proven experience in program management within residential tenant environment.
• Proven management skills.
• Prior experience managing a team.
• Understanding of project management.
• Must have strong oral and written communication skills
• Ability to proactively anticipate and solve problems
• Must possess strong organizational skills with attention to detail 

Competencies/Essential Job Functions:

This position consists mainly of medium physical work. The position may require exertion of up to 50 pounds of force occasionally and/or up to 30 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

The incumbent is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures (i.e., inspections, reports, etc.).

• This role frequently requires the incumbent to reach objects, engage in repetitive movements with the wrist, hands, and fingers by typing; feel and touch objects with fingers, palm, and hands.

• The role also requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.

• The role occasionally requires the incumbent to stand for sustained periods of time; walking and/or moving about on foot to accomplish tasks particularly for long distances; moving from one work site to another or occasionally in narrow aisles, hallways, or passageways; expected to climb, stoop, push, pull, grasp, lift up to 50 pounds  

Work Environment:

This position will be occasionally subject to both indoor and outdoor environmental conditions and temperature changes (extreme cold or extreme heat) with or without effective protection from the weather.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise. 

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility and Job Requirements:

Responsible for the oversight of building staff (including office personnel such as AGM and other administrators), as well as the financial performance of a particular asset.

Responsibilities include, but are not limited to:

• Manages the Assistant General Manager (AGM) and other site-specific administrative staff
• Oversees and implements site-specific operational policies and procedures to ensure maximum performance by all employees
• Responsible for the implementation of regulatory compliance efforts and leasing coordinated efforts (i.e., continuous occupancy management, logistical coordination of move-ins/vacates/turnover)
• Supports and effectively manages on-site LIHTC and/or Section 8 administration and compliance.
• Oversees payroll and paid time off for site-employees, and monitor staff overtime
• Plans, executes, and enforces site-specific operational policies and procedures to ensure maximum performance by all employees
• Oversight and follow-up on all violations issued by City, State and Federal agencies
• Procure all vendors, services and necessary materials transparently and in accordance with C&C policies and procedures, and ensure that spending is aligned with budget projections, and actively reviews and approves invoices
• Mitigation and aggregation of pre-acquisition Housing Quality Standards (HQS) violations, which include uploading completed NE-2 forms onto the Division of Tenant Resources (DTR) portal
• Oversee implementation and effectuation of all resident A/R collections + legal arrears process
• Oversight of rent collection and resident arrears outreach follows guidelines issued by NYCHA, as applicable
•  Work with counsel and other parties on tenant arrears, insurance matters and other legal issues as they arise
• Actively pursue tenant arrears and initiates non-payment proceedings
• Oversee BAEZ (mold survey & remediation) mitigation + reporting process as required by NYCHA reporting requirements
• Closely monitors, and supervises staff responsible for all trackers required by C&C management, NYCHA, government entities, partners, etc.
• Oversees the coordination with Builders on construction and resident relocation, as applicable
• Historical tracking and monitoring of monthly resident outreach notifications, working closely social services, community affairs and community leader teams
• Responsible for preparing and submitting of NYCHA related reports no later than the 5th of each month as a NYCHA requirement
• Work closely with Development + L+M Builders teams as well as interface with related partners, stakeholders and ownerships groups
• Responsible for enacting and enforcing organizational initiatives/SOPs
• Closely monitors performance of their direct reports and coordinates with HR on progressive disciplinary measures
• Plays a critical role with development team(s) in executing both short- and long-term initiatives/strategies across both the residential and retail components.
• Oversees incident reporting efforts – ensuring that all parties (site-security, leadership, insurance and legal teams) are engaged, and details are properly recorded
• Manages the violation process until completion
• Oversees and ensures that all CAM charges/allocations, multi-entity cost-sharing allocations, AR/AP, MOR variance explanations, operating and CAPEX budget-preparation are effectively handled
• Supports the leasing team on any/all renewal, lease termination and/or lease negotiations
• Liaise with Community Affairs to ensure resident feedback is incorporated into property operations and supports any/all L+M/C&C Community Affairs initiatives, with social services team/agencies to support the at-risk residential population and residents as needed
• Maintains full accountability and plays a direct leadership role in supervising agency-specific regular inspections (i.e. REAC, MOR, API, etc.).
• Works closely and collaborate with Asset Management team as well as any/all partners, stakeholders, and co-developers to drive additional value and control expenditures
• Manages all CAPEX projects – working closely with AM, builder’s group and RM on bidding/leveling and execution of contract docs.
• Manages retail/commercial operations pursuant to the lease agreements
• Manages the unit turnover process – include bid-leveling, estimating, and awarding process
• Strategizes and logistically coordinates (operationalize) major projects/initiatives and/or PILOT programs as trend-setters for the larger portfolio
• Engages and serves as direct point of contact for Agency Officials/Representatives (i.e., HPD, HCR, DCA, NHA, HMFA, ESDC, HUD, NYCHA etc.)
• Coordinates BBRI, OCAF, MU2M efforts – at times, directly handling the submissions
• Conduct property inspections to verify work performed by maintenance staff and identify areas that may need additional attention.
• Ensure that staff are trained in all required applications and other tools required to perform their duties.  Similarly, confirm that staff understand their roles and responsibilities and that they can achieve desired results.
• Attend Tenant Association meetings as necessary
• Works closely with security team on security-related initiatives

Minimum Education Requirements:

• Bachelor’s degree preferred or a combination of work experience, education and professional designations, certifications
• Preferred Certifications: RAM, ARM, AHM, LIHTC and CPM

Minimum Years of Experience Required:

• 6+ years of experience in Property Management Operational role(s) at similar scale/scope properties with a college degree -or-
• 7+ years of experience in direct GM role at similar scale/scope properties without a college degree

Additional Knowledge, Skills and Abilities:

• Must be proficient in Microsoft Office applications
• Proficiency in Yardi required
• Exemplary financial acumen surrounding Building Finance and PM-specific Financial Reporting
• Exemplary understanding of Regulatory Compliance (Rent-Stabilization/Fair Housing/Section 8, etc.)
• Must possess Affordable Housing and/or Market Rate experience – specific to the asset they are managing
• Strong experience and background managing assets with shared expense allocations, CAM charge-backs and multi-entity expense management
• Must have project management experience
• Must display ability to complete tasks/projects on-time
• Must display superior leadership and multi-tasking abilities
• Ability to work with people and manage challenging administrative projects
• Must possess exemplary customer service skills
• Knowledge of building system, preferred
• Real Estate license, preferred

Competencies/Essential Job Functions:

This position consists mainly of sedentary work. The position may require exertion of up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

The incumbent is required to have close visual acuity to perform activities such as: viewing a computer; extensive reading and visual inspection involving small defects.

• This role frequently requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.
• This role frequently requires incumbent to engage in repetitive movements with the wrist, hands, and fingers by typing, reach, picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling,

• This role occasionally requires incumbent to climb, balance, stoop, stand for long periods of time, walking and/or moving about on foot to accomplish tasks particularly for long distances; moving from one work site to another or occasionally in narrow aisles, hallways, or passageways; feel and touch objects with fingers, palm, and hands, feel and touch objects with fingers, palm, and hands, lift up to 10 pounds.

Work Environment:

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility and Job Requirements;

Oversees Compliance Specialists. Leads and directs the work of others to ensure compliance needs are met. In addition, has a portfolio of their own units to complete recertifications and the list of other items under the compliance Specialist. When applicable, ensure compliance with all Public Housing Authority’s (PHA) regulatory and leasing requirements for a Section 8 Project Based Voucher (PBV) property. 

Responsibilities include, but are not limited to:

• Directly supervise Compliance Specialists.
• Ensure appropriate leases are signed by residents.
• Submit leases online to PHA in a timely manner.
• Ensure lease charge adjustments are updated based on PHA rent determination.
• Complete and submit monthly reporting required by senior management and the PHA.
• Maintain property vacancy list and PHA provided applicant waiting list.
• Prequalify income & screening of applicant referrals for unit vacancies.
• Track and maintain all transfer inquiries and work with PHA on processing requests.
• Handle the collection of rent payments and security deposits.
• Assist residents with annual and interim recertification requests to PHA.
• Performs additional duties as assigned/needed. 

Minimum Education Requirements:

• High School Diploma or equivalent
• Bachelor’s degree, preferred. 

Minimum Years of Experience Required:

• 5+ years’ management experience in affordable multi-family leasing or compliance in affordable housing with recertification experience 

Additional Knowledge, Skills and Abilities:

• Bilingual in Spanish, Mandarin and/or Cantonese is a plus (ability to read, write, and speak)
• Proficiency in computer applications including Microsoft Office MS Excel, required
• Proficiency in Yardi Affordable, required, and experience with entering lease charges
• Blended Section 8 &Tax Credit Certification, required
• General knowledge of property management department functions such as: A/P and A/R, various housing subsidies, rent stabilization, leases, site marketing, and unit leasing, required
• Knowledge of Section 8 rent determination.
• Experience in supervising staff, preferred
• Strong organizational skills with high attention to detail
• Must have excellent communication skills
• Bilingual, Spanish is a plus. 

Competencies/Essential Job Functions:

This position consists mainly of sedentary work. The position may require exertion of up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

The incumbent is required to have close visual acuity to perform activities such as: viewing a computer; extensive reading and visual inspection involving small defects.  The incumbent is also required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.

• This role frequently requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.

• This role occasionally requires incumbent to climb, balance, stoop, kneel, crouch, crawling, reach, stand for long periods of time, walk, push, pull, feel and touch objects with fingers, palm, and hands and to lift up to 10 pounds. 

Work Environment:

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility and Job Requirements

Ensure compliance with all regulatory requirements for a mix of sites that include both Section 8 and LIHTC units and/or Public Housing Authority’s (PHA) regulatory and leasing requirements for a Section 8 Project Based Voucher (PBV) property, if applicable. 

Responsibilities include, but are not limited to: 

• Prepare and ensure leases are signed by residents.
• Submit leases online to PHA in a timely manner.
• Enter lease charge adjustments based on PHA rent determination.
• Outreach and assist residents with annual and interim recertification requests to PHA.
• Assist residents with any additional requests required by the PHA.
• Prequalify income & screening of applicant referrals for unit vacancies.
• Handle all transfer inquiries and work with respective agencies on processing requests.
• Performs additional duties as assigned/needed. 

Minimum Education Requirements:

• High School Diploma or equivalent
• Bachelor’s degree, preferred 

Minimum Years of Experience Required:

• 2-3+ years’ experience in affordable housing with recertification experience or affordable multi-family leasing or compliance. 

Additional Knowledge, Skills and Abilities:

• Bilingual in Spanish, Mandarin and/or Cantonese is a plus (ability to read, write, and speak)
• Proficiency in computer applications including Microsoft Office MS Excel, required
• Proficiency in Yardi Affordable, required
• Section 8 or Tax Credit Certification, required
• Knowledge of Section 8 rent determination.
• Experience with Yardi and entering lease charges.
• Strong organizational skills with high attention to detail
• Must have excellent communication skills 

Competencies/Essential Job Functions:

This position consists mainly of sedentary work. The position may require exertion of up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

The incumbent is required to have close visual acuity to perform activities such as: viewing a computer; extensive reading and visual inspection involving small defects.  The incumbent is also required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.

• This role frequently requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.

• This role occasionally requires incumbent to climb, balance, stoop, kneel, crouch, crawling, reach, stand for long periods of time, walk, push, pull, feel and touch objects with fingers, palm, and hands and to lift up to 10 pounds. 

Work Environment

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration. 

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

 Areas of Responsibility and Job Requirements:

Areas of Responsibility and Job Requirements:

The Inventory Coordinator will play a crucial role in maintaining accurate and efficient inventory records within the property. He/she will be responsible for monitoring, tracking, and managing inventory levels, ensuring that all products and materials are accounted for and readily available. Your attention to detail and organizational skills will contribute to the smooth operation of our supply chain and help optimize inventory management processes.

Responsibilities include, but are not limited to: 

1. Inventory Management:
   • Maintain accurate records of all incoming and outgoing inventory items.
   • Conduct regular physical counts of products and materials to reconcile inventory levels.
   • Identify discrepancies or issues in inventory data and work towards resolving them promptly.
   • Ensure proper storage and organization of inventory to facilitate easy retrieval.
2. Receiving and Shipping:
   • Assist in receiving shipments and verifying the accuracy of delivered goods.
   • Collaborate with management/maintenance team to coordinate the movement of inventory as required.
3. Data Entry and Documentation:
   • Enter inventory data into excel and maintain digital records with precision.
   • Update inventory-related information, such as stock levels and product descriptions, as needed.
   • Generate regular reports on inventory status, trends, and discrepancies.
4. Quality Control:
   • Perform quality checks on incoming and outgoing inventory items to ensure they meet company standards.
   • Report any damaged or defective items and take appropriate actions to address the issues.
   • Monitor slow-moving or obsolete items and recommend actions, such as liquidation or reordering.
5. Compliance and Safety:
   • Adhere to company policies and procedures related to inventory management.
   • Follow safety guidelines and protocols while handling inventory items.
6. Team Collaboration:
   • Work closely with other team members to ensure smooth inventory operations.

Minimum Education Requirements:

• High school diploma or equivalent preferred or a combination of work experience
• Additional education in inventory management or related field is a plus. 

Minimum Years of Experience Required:

• 2+ plus years working in a similar role

Additional Knowledge, Skills and Abilities:

• Proficient computer skills, Microsoft Excel
• Strong mathematical skills to accurately calculate inventory counts and related calculations.
• Excellent attention to detail and organizational abilities.
• Effective communication skills to work collaboratively with other team members.
• Ability to lift and move moderate to heavy objects, as required during inventory counts and handling. 

Competencies/Essential Job Functions:

This position consists mainly of light physical work. The position may require exertion of up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body. The role involves walking and moving most of the time.

The incumbent is required to have visual acuity to determine the accuracy and thoroughness of the work assigned or to perform an activity such as: preparing orders, review orders, view computer screens for extended periods of time, extensive reading, etc.

• This role frequently requires the incumbent to grasp, engage in repetitive movements with the wrist, hands, and fingers, typing for extended period of time.

• The role also requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.

•  The incumbent will occasionally be expected to walk and/or move about on foot to accomplish tasks particularly for long distances; moving from one work site to another or occasionally in narrow aisles, hallways, or passageways, reach objects 

Work Environment:

This position will be occasionally subject to both indoor and outdoor environmental conditions and temperature changes (extreme cold or extreme heat) with or without effective protection from the weather.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility and Job Requirements:

Oversee the maintenance department ensuring the physical condition of the property is being properly maintained. Service as an extension of Property Management.

Responsibilities include, but are not limited to:

• Responsible for maintaining, tracking and administering all maintenance related tasks working closely with the building Superintendents and property management
• Responsible for assigning work to contracted vendor and performing quality control until project is completed
• Ability to delegate tasks and responsibilities to maintenance team and Superintendent in an effective, and efficient manner
• Request, compare and bid-level vendor proposal estimates
• Source maintenance supplies and equipment for building related repair projects
• Look for best prices available
• Resolve property related emergencies as needed
• Must display the ability to multi-task extremely well and display the ability to complete tasks and projects on time.
• Track and manage projects with contractors and maintenance staff and obtain status updates
• Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed
• Develops standards for the cleanliness and overall appearance of the property grounds, amenities, building exteriors, make-ready units, leasing office and other buildings and common areas
• Supports cost-cutting and expense control initiatives by completing internal repairs, when possible, reduce use of contracted services
• Document daily progress reports and maintain daily maintenance logs
• Perform weekly supply room inventory audit, ordering supplies when necessary. 

Minimum Education Requirements:

• High School Diploma or equivalency
• Technical training or other trade school or organizations preferred in: Construction, Electrical, Plumbing Carpentry, Apartment renovations, Low-pressure boilers 

Minimum Years of Experience Required:

• 7+ years of experience as a Maintenance Manager, Superintendent or Project Manager
• A minimum of 2 years’ experience managing union/non-union maintenance employees 

Additional Knowledge, Skills and Abilities:

• Proficiency in Microsoft Word and Excel is required.
• Proficiency in Yardi, Avid, Site-Compli, HappyCo.
• Working knowledge of low-pressure boilers, fire safety systems, HVAC/ Heating equipment
• Ability to follow OSHA guidelines and use safer work practices at all time
• Ability to interact with residents and handle complaints with reasonable discretion
• Knowledge in all building repair trades, purchasing procedures and work safety requirements
• Ability to keep accurate and detailed records 

Competencies/Essential Job Functions:

The position may require exertion of up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or negligible amount of force to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

The incumbent is required to have close visual acuity to perform activities such as: operating machines, performs mechanical or skilled trades, (e.g., carpenter, technicians, plumbing, painters, mechanics, etc.)

• This role frequently requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.

• This role frequently requires incumbent to engage in repetitive movements with the wrist, hands, and fingers by typing, stand for long periods of time, walking and/or moving about on foot to accomplish tasks particularly for long distances; moving from one work site to another or occasionally in narrow aisles, hallways, or passageways; reach, touch objects with fingers, palm, and hands, picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling
• This role occasionally requires incumbent to climb, balance, kneel, crouch, stoop, push, pull, lift objects up to 10 pounds.

Work Environment:

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration. 

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility and Job Requirements:

Supervises leasing team to ensure maximum occupancy of rental units at all times.  Oversees completion of all necessary paperwork and ensures proper customer service.  Familiar with a variety of procedures and company practices.  Relies on extensive experience and judgment to plan and accomplish goals.  Leads & directs the work of others with a wide degree of creativity and latitude is expected.

Responsibilities include, but are not limited to:

• Provide guidance and leadership for the leasing team
• Provide detailed feedback about leasing during leasing calls, communicate effectively to larger group about trends.
• delegate daily and weekly tasks as needed to leasing team
• Provides administrative support by implementing systems, procedures, and policies.
• assist in closing deals as needed
• provide assistance for residents with sublet, lease assignment, or surrender agreements
• Coordinates move-ins with property managers and supers.
• Provide weekly/monthly updates
• Trains new hires.
• Work proactively to stay in front of any possible issues/problems
• Communicate effectively with multiple departments

Minimum Education Requirements:

• High School Diploma or equivalent
• Associate’s preferred

Minimum Years of Experience Required:

• 3+ years of comparable work experience

Additional Knowledge, Skills and Abilities:

• Proficiency in computer applications including Microsoft Office
• Proficiency with Yardi, DocuSign, and On-Site, Funnel Leasing, preferred
• Knowledge of Rent Stabilization
• Strong negotiating and customer service skills
• Ability to work in a team environment with minimal supervision
• Ability to create and manage workflows, and ability to manage and lead teams
• Real estate license preferred

Competencies/Essential Job Functions:

This position consists mainly of medium physical work. The position may require exertion of up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

The incumbent is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures (reports, etc.).

• This role frequently requires the incumbent to grasp, reach objects, climb, engage in repetitive movements with the wrist, hands, and fingers by typing; feel and touch objects with fingers, palm, and hands.
• This role frequently requires the incumbent to stand for sustained periods of time; walking and/or moving about on foot to accomplish tasks particularly for long distances; moving from one work site to another or occasionally in narrow aisles, hallways, or passageways
• The role also requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.
• The role occasionally requires the incumbent to stoop, kneel, crouch, pull, push, lift up to 20 pounds 

Work Environment:

This position will be frequently subjected to both indoor and outdoor environmental conditions and temperature changes (extreme cold or extreme heat) with or without effective protection from the weather.

The incumbent may also be frequently subject to hazards including a variety of physical conditions, as well as occasional atmospheric hazards (i.e. conditions that affect the respiratory system such as fumes, odors, dust, mists, gases, or poor ventilation).

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise, atmospheric conditions.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility and Job Requirements:

The Engineering and Maintenance Department is responsible for overseeing building maintenance and the performance of all mechanical systems, including the execution of predictive, preventive, and corrective maintenance for all building equipment, systems, and heating plants.

The Project Manager reports directly to the Director of Maintenance and partners closely with him to manage and enhance overall building maintenance performance. This role supports key initiatives including, but not limited to, seasonal start-ups, winterization, training, and the development of standard operating procedures. The Project Manager provides technical expertise, supports team development, and delivers practical, results-driven solutions that align with departmental and organizational goals.   

Responsibilities include, but are not limited to:

• Assists with training the maintenance staff on heating plants, PTAC units, heat pump systems, access control systems, security systems, life safety systems, irrigation systems, cooling towers, geothermal systems (where applicable), and other mechanical building components.
• Partners with L+M Builders and internal project teams on pre-construction, renovation, and preservation projects, assessing maintenance-related items and ensuring operational needs are properly incorporated into project design and scope.
• Prepares detailed reports that document existing issues, system performance concerns, safety risks, and recommended corrective actions.
• Provides onsite troubleshooting support for buildings and mechanical systems, including hydronics, steam boiler plants, HVAC equipment, circulating pumps, BMS/controls systems, and utility infrastructure.
• Performs comprehensive building inspections to identify deficiencies, code concerns, safety issues, and opportunities for preventive maintenance or operational improvement.
• Assists Property Managers and Superintendents during emergency situations, coordinating response efforts, guiding troubleshooting, and ensuring timely and effective resolution.
• Conducts technical training sessions and serves as a mentor for new hires and maintenance staff, supporting ongoing skill development and operational readiness.
• Provides feedback to the Director of Building Operations on creating, updating, and refining Standard Operating Procedures (SOPs).
• Attends manufacturer training programs for mechanical and building systems installed at current and future properties to stay current with new technologies and best practices.
• Supports building turnover processes, including punch-list development, contractor coordination, and ensuring mechanical, life-safety, and operational systems meet turnover standards.
• Provides REAC inspection assistance, helping prepare sites, identifying and correcting deficiencies, and supporting onsite teams to ensure compliance with HUD and regulatory standards.
• Collaborates with vendors and contractors, reviewing scopes of work, monitoring performance, validating completion, and ensuring work is performed to company standards and industry best practices.
• Conducts vendor performance evaluations, tracking reliability, responsiveness, quality of work, contract compliance, and cost-effectiveness to guide vendor selection and renewal decisions.
• Looks for ways to increase efficiencies and sustainability, identifies processes, systems, or equipment not operating at peak performance, and recommends energy-saving and cost-reducing improvements.
• Generates reports following inspections and audits for managerial review, including findings, corrective action recommendations, and follow-up timelines.
• Supports capital planning and preventive maintenance programs, identifying aging equipment, recommending replacements, and contributing to long-term asset management strategies.

Minimum Education Requirements:

• High School diploma
• Technical certifications (HVAC, boiler operations, BMS controls, etc.) are a plus.

Minimum Years of Experience Required:

• 5 plus years of comparable experience

Additional Knowledge, Skills and Abilities:

• Extensive knowledge of building mechanical systems, including heating plants, hydronics, steam boilers, cooling towers, emergency generators, circulating pumps, PTAC units, heat pump systems, split systems, and geothermal systems (a plus).
• Strong understanding of Building Management Systems (BMS), including system navigation, alarm interpretation, scheduling, trending, and coordination with controls vendors.
• Knowledge of building turnover requirements and processes, including punch-list standards and contractor coordination.
• Familiarity with REAC inspection requirements, common deficiency categories, and preparation strategies to ensure high scores.
• Ability to read and interpret architectural, mechanical, and electrical drawings.
• Strong oral and written communication skills with the ability to interact professionally with staff, residents, vendors, and leadership.
• Ability to proactively anticipate issues, troubleshoot problems, and recommend solutions with minimal oversight.
• Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Ability to work independently, make decisions under pressure, and adapt to changing priorities.
• Ability to train, coach, and mentor staff across varying skill and experience levels.
• Proficiency with work order systems, reporting tools, and Microsoft Office (Word, Excel, Outlook.

Competencies/Essential Job Functions:

• Technical Expertise – Uses deep knowledge of building systems to diagnose issues, evaluate risks, and support field operations.
• Leadership & Collaboration – Works effectively with Superintendents, Property Managers, regional teams, and construction partners.
• Communication – Clearly articulates expectations, findings, and recommendations in both written and verbal form.
• Accountability – Takes ownership of tasks and ensures timely follow-through.
• Analytical Thinking – Reviews data, identifies trends, and develops solutions to improve system performance.
• Adaptability – Responds effectively to emergencies, evolving priorities, and various field conditions.
• Customer Service Orientation – Approaches resident and team needs with professionalism, urgency, and care.

Work Environment:

• Work is performed across multiple residential buildings, mechanical rooms, rooftops, and exterior spaces.
• Requires regular travel between properties within the portfolio.
• Must be able to climb stairs, access mechanical areas, and work in environments with variable temperatures, noise levels, and equipment conditions.
• Occasional evening or weekend work may be required for emergencies or project-based needs.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility and Job Requirements: 

Responsible for the oversight of the management staff across multiple sites and site offices across financially complex assets structured with multiple ownership entities.  Coordinates with Asset Management team and co-developers/stakeholders on the financial performance of all assets in their portfolio.  

Responsibilities include, but are not limited to:

• Closely monitors the operational performance of complex building systems; including, but not limited to Microgrids, Cogen, BMS, Shared Cooling Towers and Geothermal systems and SSDS monitoring and operation
• Independently and effectively oversees/tracks large-scale CAPEX projects in collaboration with Builders Group and AM
• Oversees site-level functions and efforts for compliance-related projects (i.e. LIHTC syndications, RAD conversions, etc.)
• Directly oversees financial operations; including, but not limited to shared cost allocations b/w retail/office/residential operations, CAM charges, multi-entity expense allocations, etc.
• Organizes and collaborates with multiple ownership groups/stakeholders and provides recommendations on best courses of action on complex decision-making matters
• Coordinates directly with high-level agency contacts on complex matters (i.e. BBRI, RCS preparation, OCAF requests, etc.)
• Supervises and implements plans and strategies to promote optimum achievement of operations across the assets in their region.
• Responsible for providing excellent customer service, which includes maintaining open lines of communication with staff and residents.
• Provides leadership, guidance and support to staff and property managers while creating a cohesive working environment.
• Plays a critical role in the operational oversight and execution of efforts surrounding new acquisition transition efforts, as well as building openings
• Reviews financial reporting populated by GMs/PMs
• Plays an active role in operational/CAPEX budget prep
• Acts as a “high-level approver” for expenditures, purchasing and invoice processing.  Closely monitors/enforces company policy surrounding same.
• Overall responsibility for portfolio rent collections
• Responsible for implementing cost cutting measures
• Performs annual reviews on all subordinate employees and determines compensation levels.
• Closely monitors performance of their direct reports and coordinates with HR on progressive disciplinary measures
• Attends resident meetings
• Works closely with security team on security-related initiatives
• Maintains full accountability and plays a direct leadership role in supervising agency-specific

regularly inspections (i.e. REAC, MOR, API, etc.).

• Maintains high-level oversight of retail/commercial operations pursuant to the lease agreements
• Closely monitors and enforces corporate initiatives/SOPs across their portfolio
• Trains and develops PM/GM, as well as their teams – setting the tone and vision to stabilize an asset and/or improve overall performance of the asset.

Minimum Education Requirements: 

• Bachelor’s degree preferred or a combination of work experience, education and professional designations, certifications
• Preferred Certifications: RAM, ARM, AHM, LIHTC and CPM

Minimum Years of Experience Required:

• 9+ years of experience in Property Management Operational role(s) at similar scale/scope properties with a college degree-or-
• 10+ years of experience in direct Regional Manager role at similar scale/scope properties without a college degree 

Additional Knowledge, Skills and Abilities:

• Must be proficient in Microsoft Office applications
• Proficiency in Yardi required
• Strong background/experience in managing complex, multi-use assets with complex ownership structures and challenging underwriting targets
• Must possess Affordable Housing and/or Market Rate experience – specific to the asset they are managing
• High level knowledge and experience working with complex building systems (SSDS, microgrids, Cogen, Geothermal, BMS, etc.)
• Exemplary understanding of Regulatory Compliance (Rent-Stabilization/Fair Housing/Section 8, etc.)
• Superior financial acumen surrounding Building Finance and PM-specific Financial Reporting Strong experience and background managing assets with shared expense allocations, CAM charge-backs and multi-entity expense management
• Demonstrated track-record in stabilizing distressed properties and/or improving NOI
• Must display superior leadership and multi-tasking abilities
• Strong ability to work with people and manage extremely challenging and complex administrative projects
• Able to lead large teams in challenging, stressful environments
• Must have project management experience
• Real Estate license, preferred  

Competencies/Essential Job Functions:

This position consists mainly of sedentary work. The position may require exertion of up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

The incumbent is required to have close visual acuity to perform activities such as: viewing a computer; extensive reading and visual inspection involving small defects.

• This role frequently requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.

• This role frequently requires incumbent to engage in repetitive movements with the wrist, hands, and fingers by typing, reach, picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling,

• This role occasionally requires incumbent to climb, balance, stoop, stand for long periods of time, walking and/or moving about on foot to accomplish tasks particularly for long distances; moving from one work site to another or occasionally in narrow aisles, hallways, or passageways; feel and touch objects with fingers, palm, and hands, feel and touch objects with fingers, palm, and hands, lift up to 10 pounds. 

Work Environment:

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility and Job Requirements:

Provides support and referral services to “at risk” population in subsidized multifamily properties. These services promote and enable independent living and aging in place to prevent premature or unnecessary institutionalization. Comply with HUD regulations.

Responsibilities include, but are not limited to: 

• Provides general case management and referral services
• Attends weekly and monthly case management meetings as assigned
• Serves as a liaison to community agencies, network with community providers, and seek out new services available to clients
• Maintains a Resource Directory that includes a listing of state and/or local service providers that residents can contact for assistance.
• Maintains current and consistent service delivery notes
• Refers and links residents to desired or required supportive services in the general community
• Educates residents on service availability, application procedures, job training, etc.  Advocate for residents in these areas
• Monitors and report ongoing services from community agencies as assigned
• Helps resident build networks with other residents, family, and community
• Provides training to residents regarding tenant rights and obligations
• Consults and works with tenant associations in identifying residents’ needs, advocacy efforts while developing educational and wellness programs.
• Provides support and crisis intervention
• Keeps internal and external customers informed while following up on issues to completion.
• Manages and prioritize special projects while meeting deadlines
• Answers telephone, inquiries, and any questions that pertain to property and set appointments.
• Meets with agencies and other resources
• Completes resident folders as required
• Completes regular and special reports and duties as directed
• Assist other members of the property team as directed or needed.
• Responsible for properties of < 2,000 units 

Minimum Education Requirements:

• Associate degree in Social Work or Bachelor’s Degree, preferred  

Minimum Years of Experience Required:

• 2+ years within the social service field 

Additional Knowledge, Skills and Abilities:

• Proficiency in MS Office Suite including Word, Excel, and Outlook.
• Maintain 36 hours of training hours per year as required by HUD sponsored associations
• Ability to communicate effectively (expression or exchanging ideas by means of the spoken or written word)
• Able to speak Spanish a plus (Bilingual)
• Verifiable experience in direct social service delivery working with elderly people or persons with disabilities
• Demonstrated experience with crisis intervention
• Positive outgoing attitude and excellent customer service skills
• Ability to keep accurate records
• Proficient listener with excellent interpersonal skills, including tact, diplomacy, and a courteous, professional manner
• Strong analytical, organizational problem solving and negotiation skills
• Highly organized, patient, thorough, demonstrate a committed work ethic, and eager to work as part of a team
• Ability to work independently and as part of a team with limited supervision
• Demonstrated working knowledge of supportive services and resources, geriatric support, and assistance programs
• Consistently maintain a professional, courteous attitude when dealing with residents, co-workers, and the public 

Competencies/Essential Job Functions:

This position consists mainly of medium physical work. The position may require exertion of up to 50 pounds of force occasionally and/or up to 30 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

The incumbent is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures (i.e., security guard, inspections, reports, etc.).

• This role frequently requires the incumbent to reach objects, engage in repetitive movements with the wrist, hands, and fingers by typing; feel and touch objects with fingers, palm, and hands.

• The role also requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.

• The role occasionally requires the incumbent to stand for sustained periods of time; walking and/or moving about on foot to accomplish tasks particularly for long distances; moving from one work site to another or occasionally in narrow aisles, hallways, or passageways; expected to climb, stoop, push, pull, grasp, lift up to 50 pounds. 

Work Environment:

This position will be occasionally subject to both indoor and outdoor environmental conditions and temperature changes (extreme cold or extreme heat) with or without effective protection from the weather.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise. 

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.