Privacy Policy
1. APPLICATION AND COVERAGE
This Privacy Statement (hereinafter "Statement") outlines the manner in which Casinoly, along with its related entities both direct and indirect (referred to collectively as "Casinoly", "the Company", "we", "us", "our"), manages and processes the personal information of individuals. For more information about our services, please visit the Casinoly Ireland official website page.
The scope of this Privacy Statement encompasses personal information gathered from account holders ("User(s)" or "Player(s)") who maintain active accounts on our platform, as well as individuals who browse our website without registration.
2. COMPANY IDENTIFICATION
The entity operating this platform serves as the Data Controller for your personal information. Our designation as data controller stems from our role in determining the methods and purposes of processing your personal information within our business operations, as detailed throughout this Statement. In collaboration with our joint controller, we ensure proper management and protection of the personal information you share with us.
Should you have inquiries regarding this Statement or wish to exercise your data protection and privacy rights, please reach out to our Data Protection Officer via email at [email protected].
3. CATEGORIES OF PERSONAL INFORMATION WE GATHER
Information Provided Directly by You
Depending on your engagement with our platform, we may gather the following categories of personal information:
Account Creation Information: When establishing an account on our platform, you must supply personal details such as email address, birth date, nationality, contact number, gender identification, complete legal name, social security identifier, postal code, and chosen username. Following registration, we automatically capture your IP address and geographical location data.
Verification and Compliance Information: To satisfy our due diligence requirements and Know Your Customer (KYC) protocols, we gather identification documents (identity card/driver's license/passport numbers), residence verification documents, social security identifiers, wealth/income source documentation, Bank ID credentials, and financial records/information. This data enables us to conduct age verification, identity confirmation, Anti-Money Laundering checks, and fulfill licensing and legal requirements.
Payment-Related Information: We gather financial details including Bank ID, CPR identifiers, CPF identifiers, IBAN codes, and payment platform credentials to enable account deposits and withdrawals. This information also supports our Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance efforts.
Information Collected Through Automated Means
Equipment and System Data: We capture details regarding the hardware and software you utilize when accessing our platform, including Internet protocol (IP) addresses, operating system specifications, and unique device identifiers.
Activity and Session Records: To enhance our understanding of service utilization and facilitate improvements, we automatically capture information about your platform interactions. Our systems maintain logs of user activity data during website engagement, encompassing activity records such as content consumption, advertisement interactions, search queries, social media sharing actions, session timestamps, page navigation patterns, link interactions, and duration of engagement. Certain data collection occurs through cookies and comparable tracking technologies.
Geographic Data: We may gather or determine your approximate geographic location during service usage.
Information Obtained from External Sources
We may acquire your personal information from external sources to deliver and customize our services and/or satisfy legal requirements. Data may be sourced from publicly accessible resources, commercial database providers, and third-party organizations such as banking institutions, credit agencies, and governmental bodies.
4. PURPOSES FOR DATA COLLECTION
We utilize the personal information gathered for the following purposes: to deliver our platform services to you, address your inquiries, improve products and services, prevent fraudulent behavior, deliver promotional materials, resolve disputes, and satisfy legal obligations while maintaining operational and platform security.
5. LEGAL FOUNDATIONS FOR PERSONAL DATA PROCESSING
We process your personal information in compliance with GDPR and other data protection laws under various legal bases, including contractual necessity, statutory and regulatory compliance, legitimate business interests, and your voluntary consent.
6. DATA SHARING PRACTICES
We may disclose your personal information within our organization, to payment processors, service providers, marketing partners, fraud prevention agencies, law enforcement, and regulatory authorities, only as necessary to fulfill our legal, contractual, or legitimate business obligations.
7. DATA RETENTION PERIODS
We retain your personal information for as long as your account remains active or as required by law, including for AML compliance. When no longer necessary, your data will be deleted or anonymized.
8. YOUR DATA PROTECTION RIGHTS
You have rights regarding your personal information, including access, correction, deletion, restriction, portability, and objection. You may withdraw consent or file a complaint with your national data protection authority. To exercise these rights, contact [email protected] or [email protected].
10. SECURITY MEASURES
We employ administrative, technical, and physical safeguards to protect your data from unauthorized access or misuse. Despite these measures, no system is completely secure, but we continually evaluate and improve our security practices.
11. INTERNATIONAL DATA TRANSFERS
Your data may be processed outside the EU/EEA under safeguards such as adequacy decisions or Standard Contractual Clauses to ensure equivalent data protection standards.
12. CORPORATE OWNERSHIP OR CONTROL CHANGES
In the event of a sale, merger, or corporate restructuring, your personal information may be disclosed as part of the transaction but will continue to be protected under this Privacy Statement.
13. CONTACT INFORMATION
For any questions about this Privacy Statement or our data handling practices, please contact [email protected] or [email protected].