Hrad Technika

Examines an IT outsourcing project to fight from the perspective of IT service – Hrad Technika. In conjunction with Tegan c.c.c. used (9-609-038), it provides an opportunity to see both sides of the issue. If Hrad into a contract to provide a new service for Welsh toy dealer, Tegan, the outsourcing firm from the Czech Republic sees the project as a further step in its development to create higher quality services occurs. Unfortunately, the project is going … Read more »

Examines an IT outsourcing project to fight from the perspective of IT service – Hrad Technika. In conjunction with Tegan c.c.c. used (9-609-038), it provides an opportunity to see both sides of the issue. If Hrad into a contract to provide a new service for Welsh toy dealer, Tegan, the outsourcing firm from the Czech Republic sees the project as a further step in its development to create higher quality services occurs. Unfortunately, the project goes badly and you Hrad is left with the decision on how to save the relationship and avoid a similar problem in the future. The case allows for testing how to manage an outsourcing project and provides a general discussion of IT outsourcing.
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from
David M. Upton,
Bradley R. State
Source: Harvard Business School
5 pages.
Release Date: 21 October 2008. Prod #: 609039-PDF-ENG
Hrad Technika HBR case solution