Compliance and security is the most important function within our business. Capitex adhere to the rigorous measures set out by our regulator, the FCA, to ensure our clients funds are secure. We have strict internal processes in place to safeguard your funds and minimise any potential risk.
Capitex Group Limited is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services (Firm Reference Number: 944249).
Capitex Group Limited are an Authorised Payment Institution that puts security and protection of our clients funds at the core of our operations.
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As Capitex is approved as an Authorised Payments Institution to handle client funds, we must comply with the safeguarding requirements outlined under PSD2. Safeguarding is the method which ensures customers relevant funds are segregated from company funds where required. Our safeguarding accounts are held with reputable banks within the UK and the EEA.
Any eligible client funds held with our respective partners, will be safeguarded by them. Funds are safeguarded by our FCA-regulated e-money partners at a credit institution. This would be made clear in the Terms and Conditions signed at onboarding.
If your funds are kept with one of our 3rd Party Providers, please click here to view relevant Safeguarding information.
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As a company regulated by the Financial Conduct Authority (FCA), Capitex Group Limited will be independently audited every year by a 3rd party to ensure we are compliant with FCA guidelines. The audit will ensure all processes, procedures and controls are strictly followed and will examine and hold to account the performance of the compliance function, which will include the safeguarding of client funds.
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It is our obligation to ensure that all of our employees are fully trained in the field that they operate. All staff including Directors and Senior Management receive annual training from an external third party on matters of compliance and security. Training is a large part of certifying that our company operates with the highest standards of compliance and to ensure Capitex maintains a healthy corporate culture.
ContactCapitex is fully committed to protecting our customers, ourselves and the wider community from the risks posed by external fraud. With the benefits that an increasingly digital world brings, unfortunately, it also comes hand-in-hand with increasing the risk of fraud.
It is very likely that we all know someone who has become a victim to fraud. Our employees are regularly trained on the risks posed by fraud. Our commitment is to share this education with our customers so we can make sure that they and the wider community are protected.
Criminals impersonating suppliers through hacked email accounts, requesting for payment details to be amended. If a supplier has requested for you to update payment details, we request that you ensure you have verbally confirmed this over the phone with the beneficiary.
Criminals impersonating your Manager or Director requesting an urgent payment to be made, that will usually fall outside of the regular internal processes within your company. We request that if something such as this seems slightly out of the ordinary that you always verify this verbally with your Director.
Capitex will verbally verify any new beneficiaries (not added via the secure online portal) with an authorised user of the account before new payment details are added to our system. We request that you take the appropriate measures to ensure the details you are providing us with have been verbally verified with the beneficiary.
Capitex encourage our customers to refer to the below external resources:
Action Fraud: actionfraud.police.uk
The UK’s national reporting centre for fraud and cybercrime
Financial Conduct Authority (FCA): fca.org.uk
The UK regulator of financial services firms and financial markets
National Crime Agency: gov.uk
A national law enforcement agency in the UK, leading the fight against organised crime
Take Five: takefive-stopfraud.org.uk
A national campaign offering advice to help prevent online fraud, including mobile phone and email related scams.
Please email billy.li@capitexgroup.com or call 0203 915 3743 for any of the below fraud concerns:
“At Capitex Group, compliance is not just a function - it's a core principle embedded in everything we do”
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