Important Information & Policies
Questions? Call our box office at (330) 452-2094.

YOUR EXPERIENCE MATTERS

When attending a performance at the Canton Symphony Orchestra, we want all patrons to have a warm, welcoming experience. The information contained on this page should answer most questions you may have as a patron, but if not, please call our box office by dialing the number or clicking the button below.
Please note, ticketing policies are meant to ensure everyone has the same amazing experience as anyone else when participating at the CSO. They are living documents that can be updated as situations arise on a case-by-case basis.

HOW TO GET YOUR TICKETS

Single Tickets are available for purchase all season long. On sale begins at the end of the subscriber renewal period.

• ONLINE – Order 24/7 and choose your own seats on our secure website.
• By Phone – Call the Box Office at 330.452.2094*
• In person – Zimmermann Symphony Center during operating hours*
• At the door – Box Office & Will Call open 1hr prior to every event
• Choose your delivery method – Eticket, Will Call, or Mail

Fees help cover the costs associated with our ticketing software, facility maintenance, parking staff, security personnel, & credit card processing fees. They are included in the final total price.
• $15 one-time fee per subscription
• $3 fee per single ticket

*Location & Operating Hours:
2331 17th Street NW
DOOR 25
Canton, OH 44708
Monday: CLOSED
Tuesday – Friday: 9am – 5pm *Closed daily
12-1p for lunch
On Fridays during the summer, we are open
from 9am – 1pm.

SUBSCRIBER LOYALTY BENEFITS

Subscribers receive our most tailored experience for the best value!

· Customize your experience
· 15% off single ticket price (up to $80 in savings)
· Choose your favorite seat
· Save up to 30% on processing fees
· Ticket exchanges for any performance*
· 20% off extra tickets for the season
· Exclusive invitations & Early event access

You choose from 4 Series options: MainStage, MasterWorks,
Employers Health Pops, or FlexChoice.


MainStage Series includes all 10 performances of the season
MasterWorks Series includes 7 performances
Employers Health Pops Series includes 3 performances
FlexChoice Series includes 7 selected performances of your choice

*Season subscriptions are only available for purchase or renewal before each concert series begins.

MAINSTAGE Series Discounts

 To take advantage of any of these discount programs, please call our box office or visiting us in person!

*Discounts do not apply to Economy section

College Students (any age) & Children under 18 are always FREE to any MasterWorks concert!

Veterans, Healthcare Workers, First Responders, and Educators 

20% OFF

Whether currently serving or having previously served, patrons reserving single tickets to either series may take advantage of this discount program. 

 Those who receive benefits from public assistance programs.

20% OFF

Those who receive state-sponsored benefits, such as SNAP, Ohio Works First (OWF) cash assistance, Medicaid, WIC (Women, Infants, and Children), Child Care Assistance, and programs like Commodity Supplemental Food Program (CSFP) and The Emergency Food Assistance Program (TEFAP).

Groups of 10 or more (for the MasterWorks series, children and students may count).

20% OFF

If you are bringing a group of 10 or more, please call our box office to take advantage of this discount. If you are bringing a group of 50 or more, please also call our box office to discuss increasing that discount further.

Frequently Asked QUESTIONS

WHAT SHOULD I WEAR?
Come as you are. There is no dress code for Canton Symphony Orchestra performances. Patrons wear anything from jeans to business attire to formal. We think you should wear whatever you feel comfortable in for a night out!

WHEN SHOULD I ARRIVE?
A pre-concert email is sent to all ticket buyers the day before every event. Please review this for any important information like parking and pre-concert events. Generally, plan to arrive at least 30 minutes before the concert start time. This will give you enough time to park, find your seat, look over the program, and relax before the music begins. If you would like, you can arrive up to 1 hour early to experience one of many pre-concert events happening in our lobby, bar or on stage. Drinks & concessions are available for purchase!

I DO NOT KNOW WHEN TO CLAP!
Don’t worry! We like it when the audience claps. It makes us feel like we are doing a good job. Clap when the music ends and you like what you hear! The conductor will ask the audience to hold their applause during a multi-movement work.

HOW LONG WILL THE CONCERT RUN?
Our concerts vary in length depending on the music being performed. Most concerts last between ninety minutes and two hours, including a 20 minute intermission.

WHAT IF I NEED A BREAK?
Foundation Hall is a space to take a break from the concert hall, enjoy a snack or beverage, socialize, all while the concert is being live streamed. Restrooms are located in the McKinley Lobby just outside of Umstattd Hall, at the upper level near the balcony exits, and in Foundation Hall.

HOW LONG IS INTERMISSION?
For Canton Symphony Orchestra performances, intermission generally runs twenty minutes. This may vary for certain kinds of performances. The lights in the lobby will flash shortly before the end of intermission so that you have enough time to return to your seat before the performance resumes. Light concessions are available in the lobby and The Martino Bar remains open during intermission.

BEFORE THE CONCERT

Pre-concert Events: Arrive early to make the most of your experience! Prior to most concerts, we may feature a lecture, performance, or community partnership,  which are all free for ticket buyers. Our pre-concert lectures provide a more in-depth look into the music performed that evening and give concertgoers more to listen for during the concert. Pre-concert performances or community partnerships bring more of Stark County together through music, art, interactive demonstrations, info tables, live animals, food trucks and more! Be sure to look for your pre-concert email for details.

The Martino Bar in Foundation Hall: Open to all ticket buyers one hour prior to the performance and throughout the concert. While most of us are NOT mixologists, we feature a full bar including liquor, wine, and beer. Light concessions are sold. Please note, only water may be brought into Umstattd Hall.

The Hoover Family Gallery: This gallery is a space where artists and music come together to bring the auditory world into the visual world. The original home of CSO’s first Artist in Residency partnership from 2021-2023, featuring local Canton artists. Now, you’ll find student artwork from previous years Art Educator of the Year Winner displayed in The Larry & Nancy Hoover Gallery.

*TERMS & CONDITIONS

Ticket reservations are non refundable. Tickets may be eligible for exchange for another performance if requested at least 24 hours prior to the event by contacting us via phone, leaving a voicemail, or sending email. Inclement weather does not qualify for a refund, all sales are final. Ticket exchanges outside of the series or pricing section may result in additional fees (Example: A ticket exchange from the MasterWorks series to the Pops series). Fundraiser events and The Divergent Sounds Series are excluded from exchanges. Tickets may be donated back to the CSO for a tax deduction. Exchanges and ticket donations only apply to performances within the current season. Performances, programs, dates and times are subject to change. All subscriptions and single tickets are subject to fees that help cover the costs associated with our ticketing software, facility maintenance, parking staff, security personnel, and credit card processing fees. 

Questions: Call our Box Office at 330-452-2094 or email: boxoffice@cantonsymphony.org.

*Please note: If you purchase ticket insurance through the 3rd Party service XCover, you must file your claim through them directly. We do not handle any reimbursement inquiries through XCover. For more information, visit: https://www.xcover.com.

Important Notice: Ticket Reselling

Please be reminded that tickets to any Canton Symphony Orchestra concert may not be resold. Solicitation of tickets outside of the CSO Box Office is a violation of our Ticketing Policies & Procedures. All ticket purchases and exchanges must be conducted directly through the CSO Box Office at least 24 hours before any scheduled performance or may otherwise be subject to forfeiture. 

Any comments or posts referencing the resale of Canton Symphony Orchestra tickets will be reported, deleted, and documented.

Thank you for your understanding and cooperation.

Parking

SEATING CHARTS

UMSTATTD HALL GALLERY