Frequently Asked Questions About Moving, Junk Removal & Furniture Delivery in the Triad

Have questions about moving, junk removal, or furniture delivery in the Piedmont Triad?

We’ve got answers.

From packing tips to same-day service options, here’s everything you need to know before you Pick Up and Go with PUG Moving Company.

General

What areas do you serve?
 We proudly serve the Piedmont Triad of North Carolina, including Greensboro, Winston-Salem, High Point, Burlington and surrounding communities.

What services does PUG Moving Company offer?
 We specialize in:

  • Residential and Commercial Moving
  • Junk Removal & Decluttering
  • Furniture Delivery (for consumers and businesses)
  • Packing and Unpacking Services

Need something custom? Just ask — we’re happy to help.

Are you licensed and insured?
 Yes! PUG Moving Company is fully licensed and insured. We treat your belongings with care and professionalism, and we’re covered in case anything unexpected happens.

How do I get a quote?
 You can [request a free quote here], give us a call (336-908-6661), or use our contact form. Provide a few basic details, and we’ll respond quickly with a clear, honest estimate.

Do you offer same-day or last-minute moving services?
 When our schedule allows, yes! Give us a call and we’ll do our best to accommodate urgent or same-day requests.

Residential & Commercial Moving

How far in advance should I book my move?
 We recommend booking at least 2–3 weeks in advance, especially during weekends or peak moving seasons. But if you’re on a tight timeline, call us — we may still be able to fit you in.

Do you provide packing services?
 Absolutely. We offer full and partial packing, as well as unpacking services. We also provide high-quality boxes and packing materials if needed.

Can you help with moving just one or two large items?
 Yes! Whether it’s a couch, a fridge, or a family heirloom, we’re happy to handle small or single-item moves.

Do you disassemble and reassemble furniture?
 Yes, we do. Beds, desks, shelving — we’ve got the tools and know-how to take it apart and set it up again properly.

What happens if something gets damaged during my move?
 We take every precaution to avoid damage. In the rare case something does happen, we’ll work with you to resolve it promptly and fairly.

Junk Removal

What types of items can you haul away?
 We can remove:

  • Furniture (sofas, mattresses, dressers)
  • Appliances (refrigerators, washers, etc.)
  • Yard waste and debris
  • Construction or renovation material
  • General clutter and junk

Do you recycle or donate items?
 Yes! We believe in responsible disposal. Whenever possible, we donate usable items to local charities or recycle materials to reduce landfill waste.

How should I prepare for a junk removal pickup?
 Just let us know what needs to go! If items are easily accessible and grouped together, it speeds up the process. 

Is there a minimum or maximum load size?
 We handle everything from single-item pickups to full garage or property cleanouts. No job is too small — or too big.

Furniture Delivery

Do you work with furniture stores and manufacturers?
 Yes! We partner with local retailers, warehouses, and showrooms to deliver furniture directly to customers or other businesses. Reliability, protection, and precision are what we’re known for.

Do you offer residential furniture delivery too?
 We sure do. If you just bought a new piece and need it delivered, or need help moving something within your home or office, we’ve got your back.

What steps do you take to protect furniture during delivery?
 We use blankets, wrap, padding, and straps to make sure your items are secure in transit and protected during loading and unloading.

Scheduling & Payment

How do I schedule a move or service?
 You can:

We’ll confirm availability and walk you through the next steps.

What payment methods do you accept?
 We accept most major credit cards, debit cards, and cash. Payment is due upon completion of service unless otherwise arranged.

Do you require a deposit?
 A small deposit is usually required to secure your date. We’ll let you know during the quote process.

Can I reschedule or cancel?
 Yes — give us as much notice as possible. We understand that plans change and we’ll work with you to find a new time.

PUG Difference

Why should I choose PUG over a big national mover?
 We’re local, we care, and we show up. At PUG, you’re not just a number — you’re a neighbor. Our team is present on every job, and we take the time to get it right. We're fast, friendly, and built for service.

Will I have the same crew throughout the job?
 Yes — whenever possible, we assign a consistent team so you’ll see the same friendly faces from start to finish.

Is it named after a pug dog?
 Kind of! PUG stands for Pick Up Go, but like the lovable little dog, we’re loyal, compact, hardworking, and always ready to help.