Tag: Store Credit

• Can I run a automatic membership program with FreshCredit?

  Where my customers pay me a dollar amount every month in exchange for store credit, can I set this up? Unfortunately our app does not link to payments, discounts, or rules. It is simple and manual. So you could offer this process to your customers. But, once you received payment from your customers you would […]

• How to collect store credit data from Shopify

  Did you know that you can search for orders in Shopify that have used Store Credit? The fastest way to collect store credit data and history in your store is to use the FreshCredit app. The app has a built in Export feature. When you use the Export feature a CSV file is sent to […]

• How to guide your customers to use their store credit

  How can I guide my customers to use store credit? Your first line of defense as a FreshCredit merchant is to enable notifications in the app. By enabling the ‘credit added’ feature in the FreshCredit app you can automatically send email and SMS communications to customers. This alerts your customers that you have given them […]

• Is store credit automatically given when returns are processed?

  The short answer is no, credit is not automatically given. Unfortunately our app does not link to payments, discounts, or rules. It is simple and manual. Once the store processes a return in Shopify. In order to give the customer store credit you will want to log into the FreshCredit app and add the credit […]

• How do I use the Shortcodes in FreshCredit?

  What are Shortcodes? Think of shortcodes as cheat codes. While editing your customer notifications you can use shortcodes to modify the body of the messages. Shortcodes may be used in emails and SMS. Shortcode Definitions This section will explain each shortcode and show what it looks like to customers. All example images are for the […]

• How to enable the Email/SMS notifications in FreshCredit

  Where do I go to enable customer Email/SMS notifications? On the homepage of the FreshCredit app use the purple menu to the right to navigate to ‘Notifications’ On the next page scroll down to Notification Settings. Take note of the ‘toggles’ to the left of each option. Press on the toggle to enable ‘Credit Added’ […]

• Can I edit the Credit button or pop up?

  Yes you can! After making changes to the Fresh Credit button ALWAYS press Save! After making changes and saving your changes customers will NOT see your changes until they log out of their account, shut the website and then re-open the website and log back in. Video Return to Fresh Credit Knowledge Base

• Can multiple discounts be used with Store Credit?

  Unfortunately due to Shopify limitations it is not possible to stack discounts with Store Credit. Because of the current layout of Shopify customers can only use one discount, one gift card, one automatic discount, one store credit, etc per order. We do apologize for this on Shopify’s behalf but at this time this is a […]

• How do I add or deduct store credit from customer accounts?

  Table of Contents Bulk Credit Video Tutorial With this guide, you will learn how to add and deduct store credit in customer accounts in Shopify! The app is embedded into your store admin. Open up the back end of your store, go to your apps section, open up FreshCredit and there will be a table […]