FREQUENTLY ASKED QUESTIONS

All FAQ In Maryland & D.C.

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Q: What is your response time for emergencies?

A: We guarantee a 15-minute response time for contact and scheduling, and we'll be on-site within 2 hours for an initial assessment.

Q: Can BYLT handle both disaster restoration and repairs?

A: Absolutely! BYLT is a full-service restoration company, providing comprehensive solutions for mitigation, reconstruction, and restoration. We collaborate with our trusted and proven partners in abatement and content management to ensure seamless service.

Q: Where is BYLT located and what areas do you serve?

A: We serve Northern Virginia, Washington DC, Frederick, Queen Anne's County, up to the Pennsylvania border in the North, and all of Southern Maryland within Maryland.

Q: Who should I contact in case of a loss?

A: Call us at 410-770-2029, email [email protected], or click "Submit your claim" on the top right of our website for immediate assistance.

Q: Can BYLT handle large-scale jobs?

A: As part of a contractor network larger than Belfor, ServPro, or DKI, we confidently manage losses of any size or complexity, regardless of the number of affected buildings.

Q: Does BYLT work with insurance companies?

A: Yes, we collaborate with all insurance carriers and participate in 7 Preferred Contractor Programs with over 30 different carriers.

Q: Does BYLT handle commercial, residential, and institutional projects?

A: We specialize in all types of Commercial, Residential, and Institutional restoration and repair.

Q: When should I call in an insurance claim for a property with a high deductible?

A: Contact us to discuss your claim, and we'll help you navigate the process.

Q: What is the cost of a mold inspection?

A: For property managers signed up for our Priority Service Agreement (PSA), mold inspections are complimentary. For homeowners, there is a $250 initial fee, which can be applied to the cost of any subsequent work.

Q: How does BYLT handle emergency service bid work?

A: We strongly advise against bidding out emergency work, as delays can exacerbate damage. Contact us immediately for prompt, professional service.

Q: Does BYLT offer Continuing Education Classes?

A: We provide free CEC and specialized training classes, with or without certifications, for Property Managers and Adjusters.

Q: Will I need to pay out of pocket for restoration services?

A: If your claim is covered under your policy limit, you would only be responsible for your deductible.

Q: Should I file an insurance claim?

A: If you have property insurance and the estimated repair cost exceeds your deductible, we recommend filing a claim as soon as possible.

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