September 11, we will never forget.

King Shamus has posted one of the most moving posts I have read. Words, directly from one of the heroes who did their best, and gave their best, to help others. There are never words to describe our feelings of what happened that day. Betty was one of them, and through her words we feel the emotion.

One of them was Betty Ong.

The 45-year-old flight attendant was on American Airline Flight 11, the first of two that crashed into the World Trade Center. During the hijacking, Ong hid in the back galley, picked up a crew phone and bravely called the airline reservation desk.

“The cockpit is not answering their phone,” Ong said during the hijacking. “There’s somebody stabbed in business class and we can’t breathe…somebody’s got mace or something.”

The call lasted 23 minutes. Ong spoke calmly, giving important details of the chaotic last moments.

Here is the phone call she placed–in the midst of the hijacking, with murder surrounding her and in danger of being killed by terrorists–telling authorities what was happening on her flight.

The 9/11 Commission declared Ong a hero.